Re: Job Success score lowered overnight

Petra R · Nov 28, 2018 11:56:20 PM

@Timothy F wrote:
I have inactive open contacts but they all have some amount of earnings.
I don't think it was Sunday, the first I became aware of it was when I recived an email last night/this morning (during the 'AM's of the night).

It was Sunday. JSS only updates once every 14 days, always on a Sunday early afternoon.

Did you close or cancel a job that never had any earnings?

Timothy F · Nov 29, 2018 01:17:55 AM

Nothing, no. last closed job was 28th Sep.

It's a mystery why I dropped 2%.

Timothy F · Nov 29, 2018 01:56:38 AM

You wouldn't know why this has been marked as 'solved' do you? I didn't mark it as solved nor have I had an explanation that can account for the 2% drop.

Petra R · Nov 29, 2018 02:28:18 AM

@Timothy F wrote:
You wouldn't know why this has been marked as 'solved' do you? I didn't mark it as solved nor have I had an explanation that can account for the 2% drop.

2% can easily be because a good contract dropped out of your calculation window.

Tonya P · Nov 29, 2018 07:31:12 AM

Because Upwork Customer Service is not going to tell you specifically why your JSS has changed. That's not the way JSS works. That would be like Google telling each website specifically why they aren't ranked on the first page. The JSS is not a tool to help you improve but for clients to assess where you are now. Various factors affect your score--you don't get to know what all of them are.

Maybe the deduct points for being blue. 🧞

Gulfraz C · Dec 1, 2018 02:26:11 PM

Hi Friends,

I am curious about JS scores. I have completed my 8 projects but still I don't have JS scores. Can I get help from your side on "when I will ve supposed to get this score?

Tganks

Muhammad Shamshad A · Dec 1, 2018 08:07:17 PM

Hi Gulfaraz,
Understanding, Upwork's algorithm is not easy. JSS depends on Nature of jobs, time duration and Money earned. You willl get your JSS most probably in one- two days or maximum a week.

For your reference JSS badge appeared on my profile after completing 4 jobs.

Does this help?

All the best,
Muhammad.

Gulfraz C · Dec 2, 2018 02:03:54 AM

Hi Mohammed,

Thank you so much for your reply. Actually, my all projects were completed before the last update i.e. 25th Nov. My 8 completed projects are with 6 different clients. 2 projects are without feedback.

Petra R · Dec 2, 2018 02:45:27 AM

@Gulfraz C wrote:
Hi Mohammed,

Thank you so much for your reply. Actually, my all projects were completed before the last update i.e. 25th Nov. My 8 completed projects are with 6 different clients. 2 projects are without feedback.

Then it is possible (likely) that your JSS was calculated, but is below 50% so doesn't show on your profile.

Take a look at your My Stats Page

Does it show a JSS there? If yes, what does it say?

Does it show a "Clients who would recommend you" percentage (private feedback?) If yes, what does it say?

Petra R · Dec 2, 2018 12:38:18 AM

@Gulfraz C wrote:
Hi Friends,

I am curious about JS scores. I have completed my 8 projects but still I don't have JS scores. Can I get help from your side on "when I will ve supposed to get this score?

Tganks

I wouldn't be so eager for a JSS, no JSS is much better than a poor JSS.

You may be eligible for a JSS at the next update (next Sunday) but if your JSS is below 50% it won't show on your profile anyway.