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Re: Job Success score lowered overnight
Nov 29, 2018 01:56:38 AM by Timothy F
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Nov 28, 2018 09:25:17 PM by Avery O
Hi Timothy,
Your Job Success score is updated every two weeks, and it’s important to note any movement in this score (either up or down) reflects both recent activity and activity over a longer period of time. Because we look at trends over a 24-month period, you can see your score change, even without recently closed contracts, due to past jobs slipping out of the 24-month window.
This help article explains how idle contracts affect your Job Success Score. You may also read more about how scores are calculated on this help article.
-Avery

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Nov 29, 2018 05:24:04 AM by Sanja D
"Contracts with no earnings and no feedback, whether closed or not, can significantly lower your JSS because they indicate client dissatisfaction. "
Oh, really? How exactly they indicate client dissatisfaction? Do messages in the message room get checked by the JSS calculating bot?
How about the contract with no earnings and no feedback - and no specs from the client - except one sentence - "sorry, I've been busy with other stuff and this project will have to wait" .
I just closed that one that's been open for months waiting for the client to find the time to finalize that project. Somehow I think that my JSS will drop additional 10% after this....
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Nov 29, 2018 05:28:45 AM by Martina P
@Sanja D wrote:"Contracts with no earnings and no feedback, whether closed or not, can significantly lower your JSS because they indicate client dissatisfaction. "
Oh, really? How exactly they indicate client dissatisfaction? Do messages in the message room get checked by the JSS calculating bot?
How about the contract with no earnings and no feedback - and no specs from the client - except one sentence - "sorry, I've been busy with other stuff and this project will have to wait" .
I just closed that one that's been open for months waiting for the client to find the time to finalize that project. Somehow I think that my JSS will drop additional 10% after this....
That is exactly why client management skills are so important, and never accepting a contract where you don't have all, or most material to do the task. Accepting hastily or without much thought often leads to bad outcomes.
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Nov 29, 2018 05:44:26 AM by Sanja D
I accepted the project because RFP was detailed - I just needed the name for the company. The client said they're deciding on it - and then just informed me that he's busy with other stuff...
So it wasn't the case of "Logo needed" job post with no details - client seemed professional, but eventually probably decided not to start the business...
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Nov 28, 2018 10:17:57 PM by Petra R
@Timothy F wrote:
Thing is, nothing changed. I've had no feedback between this morning and yesterday that could have lowered it, I'm working the same long-term project I always have too so don't have time to take on other projects. I have a couple of jobs that have been left open for a long time, despite several calls from me for the client to end the job if they're finished, would they affect it?
Do you have any open contracts which have **NO** earnings (ever) and have been open for 2 months or longer?
Was it during this last update (on Sunday) that you lost your top rated status?
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Nov 28, 2018 11:56:20 PM by Petra R
@Timothy F wrote:I have inactive open contacts but they all have some amount of earnings.
I don't think it was Sunday, the first I became aware of it was when I recived an email last night/this morning (during the 'AM's of the night).
It was Sunday. JSS only updates once every 14 days, always on a Sunday early afternoon.
Did you close or cancel a job that never had any earnings?
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