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Re: Job Success score lowered overnight

Community Guru
Sanja D Member Since: Dec 18, 2013
1181 of 2,700

"Contracts with no earnings and no feedback, whether closed or not, can significantly lower your JSS because they indicate client dissatisfaction. "

Oh, really? How exactly they indicate client dissatisfaction? Do messages in the message room get checked by the JSS calculating bot?

How about the contract with no earnings and no feedback - and no specs from the client - except one sentence - "sorry, I've been busy with other stuff and this project will have to wait" .
I just closed that one that's been open for months waiting for the client to find the time to finalize that project. Somehow I think that my JSS will drop additional 10% after this....

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Community Guru
Martina P Member Since: Jul 11, 2018
1182 of 2,700

@Sanja D wrote:

"Contracts with no earnings and no feedback, whether closed or not, can significantly lower your JSS because they indicate client dissatisfaction. "

Oh, really? How exactly they indicate client dissatisfaction? Do messages in the message room get checked by the JSS calculating bot?

How about the contract with no earnings and no feedback - and no specs from the client - except one sentence - "sorry, I've been busy with other stuff and this project will have to wait" .
I just closed that one that's been open for months waiting for the client to find the time to finalize that project. Somehow I think that my JSS will drop additional 10% after this....


 That is exactly why client management skills are so important, and never accepting a contract where you don't have all, or most material to do the task. Accepting hastily or without much thought often leads to bad outcomes. 

Community Guru
Sanja D Member Since: Dec 18, 2013
1183 of 2,700

I accepted the project because RFP was detailed - I just needed the name for the company. The client said they're deciding on it - and then just informed me that he's busy with other stuff...

So it wasn't the case of "Logo needed" job post with no details - client seemed professional, but eventually  probably decided not to start the business...

Community Guru
Petra R Member Since: Aug 3, 2011
1184 of 2,700

@Timothy F wrote:


Thing is, nothing changed. I've had no feedback between this morning and yesterday that could have lowered it, I'm working the same long-term project I always have too so don't have time to take on other projects. I have a couple of jobs that have been left open for a long time, despite several calls from me for the client to end the job if they're finished, would they affect it? 


 Do you have any open contracts which have **NO** earnings (ever) and have been open for 2 months or longer?

Was it during this last update (on Sunday) that you lost your top rated status?

 

Active Member
Timothy F Member Since: Sep 13, 2018
1185 of 2,700

I have inactive open contacts but they all have some amount of earnings. 
I don't think it was Sunday,  the first I became aware of it was when I recived an email last night/this morning (during the 'AM's of the night). 

Community Guru
Petra R Member Since: Aug 3, 2011
1186 of 2,700

@Timothy F wrote:

I have inactive open contacts but they all have some amount of earnings. 
I don't think it was Sunday,  the first I became aware of it was when I recived an email last night/this morning (during the 'AM's of the night). 


 It was Sunday. JSS only updates once every 14 days, always on a Sunday early afternoon.

 

Did you close or cancel a job that never had any earnings? 

 

 

Active Member
Timothy F Member Since: Sep 13, 2018
1187 of 2,700

Nothing, no. last closed job was 28th Sep. 

It's a mystery why I dropped 2%. 

Active Member
Timothy F Member Since: Sep 13, 2018
1188 of 2,700

You wouldn't know why this has been marked as 'solved' do you? I didn't mark it as solved nor have I had an explanation that can account for the 2% drop. 

Community Guru
Petra R Member Since: Aug 3, 2011
1189 of 2,700

@Timothy F wrote:

You wouldn't know why this has been marked as 'solved' do you? I didn't mark it as solved nor have I had an explanation that can account for the 2% drop. 


 2% can easily be because a good contract dropped out of your calculation window.

Community Guru
Tonya P Member Since: Nov 26, 2015
1190 of 2,700

Because Upwork Customer Service is not going to tell you specifically why your JSS has changed. That's not the way JSS works. That would be like Google telling each website specifically why they aren't ranked on the first page. The JSS is not a tool to help you improve but for clients to assess where you are now. Various factors affect your score--you don't get to know what all of them are. 

 

Maybe the deduct points for being blue. 🧞

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