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Re: JSS

Active Member
Bhawana K Member Since: Oct 27, 2018
31 of 3,192

Completely agree with Emma, Upwork has a ridiculous JSS system, which does not favour freelancers. 
I have long term clients, who do not leave feedback - but they are happy hence giving me repeat projects again and again. Upwork does not take this into account - even with 100% recommendation form clients, they have reduced my score to 76, rendering me unsuccessful in getting new projects even after delivering well on all my previous work. 
I am also looking to other sites than Upwork, because of this. 

Ace Contributor
Rabia A Member Since: Apr 13, 2011
32 of 3,192

You are so right, so according to Upwork it is the freelancer's fault if the clients aren't leaving any feedback, if they are one-off users and are irresponsible, unprofessional, careless and directionless?

Oh well, and we are also respsonsible for the shady "private feedback" part, how can we even think of improving something that is kept private from us? If a client has a complaint they can directly message the freelancer and communicate better, instead of ruining a freelancer's JSS and work history.

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Community Guru
Brian F Member Since: Jun 4, 2013
33 of 3,192

I would post agreement but Upwork keeps censoring me because they have no responses to our concerns, only canned talking points that don't add up

Ace Contributor
Salve A Member Since: Nov 26, 2013
34 of 3,192
Same on mine.
Community Guru
Brian F Member Since: Jun 4, 2013
35 of 3,192

Upwork seems to think that by vaguely explaining rules the specifics of which they think they can keep from us that this is a proper response to us pointing out a system that is blatantly flawed in its scoring system.  Par for the course...

Active Member
Aminul I Member Since: Jul 28, 2017
36 of 3,192

I had 92% JSS even last week. By this time I haven't closed any job. But this week the JSS automatically downgraded to 90%! 2% minus without any reason!

Can anybody tell me why it happened? What I should do now?

Thanks.

Aminul

Active Member
Jawid D Member Since: Jun 22, 2015
37 of 3,192

Same with me as well..Infact i successfully completed one job which i got a perfect 5 on 5..Thought i would get a better rating..But instead i was downgraded as well Smiley Sad

Active Member
Melba K Member Since: May 29, 2018
38 of 3,192

Hi Aminul, It happens to me last week.....I'm removed from Top Rated eventhough no one leaves me nasty feedback and no one close the contracts,   I'm not really paying attention to all this forum and until something happen to me I'm now spending time reading forum instead of looking for new client but I'm supposed to look for new clients just that I'm really puzzled how I get that score without doing nothing. It feels like I've got a lot of ? running inside my mind lol.

Active Member
Sue P Member Since: Nov 26, 2011
39 of 3,192

I am concerned with this issue as well. I have been an active freelancer for over 7 years and have steadily dropped in my JSS score, now to 95%. I have approximately 45 jobs that have been successfully completed and paid by the clients, but they have not been officially ended by the clients. I have written to all of them, and some of them I have written to repeatedly (4-5 times).  Nothing changes. I believe this is reflective in my score and I am afraid to end the jobs myself. I was hoping that if there was inactivity on the job, and there was no response from the client over a length of time, that Upwork would close the job. Some of these completed jobs are over 2 or 3 years old. I, too, don't feel the freelancer should have to be penalized. Please advise. Thank you. 

Community Guru
Martina P Member Since: Jul 11, 2018
40 of 3,192

@Aminul I wrote:

I had 92% JSS even last week. By this time I haven't closed any job. But this week the JSS automatically downgraded to 90%! 2% minus without any reason!

Can anybody tell me why it happened? What I should do now?

Thanks.

Aminul


 It is quite possible for JSS to change even if you had no jobs for some time, as the jobs that are included in the respective calculation windows change over time. That is the reason why your JSS changes.

The thing to do to improve JSS is actually always the same. Provide great work and have great feedback from happy clients. 

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