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Active Member
Emma C Member Since: Nov 26, 2017
31 of 3,258
Hi Goran, If you read my messages to clients you won’t find any evidence of me directing to other platforms at all and I have spoken to the customer services team about the original subject matter many times. I’ve discussed other systems on other platforms too and pointed out the pitfalls of Upwork’s system. Unfortunately it is not seamless and it is not fault-free. The purpose of this thread was to try and get someone to re-examine it. I was advised to post on here by Upwork support as you review ideas which is why I did it. I do hope though, that if you do take time to read my messages you will see how pleased my clients have been and take that into account ref the feedback query!
Community Guru
Petra R Member Since: Aug 3, 2011
32 of 3,258

@Emma C wrote:
 I have spoken to the customer services team about the original subject matter many times.....
I was advised to post on here by Upwork support

 Those two statements are connected: It means "We have told you the same thing time and time again, we won't tell you anything different this time or the next many times, feel free to tell someone else..."


Furthermore I am a little puzzled that you think your "No Feedback" contracts are having much of an effect on your JSS.... They almost certainly don't, you don't have a high percentage of those and a small percentage does not affect your JSS.

Goran V Moderator Member Since: Mar 24, 2017
33 of 3,258

Hi Emma,

Yes we are always making full reports of each feedback we receive, as I have already done on your first comment.

Please note that reviewing profiles does not mean that actions will be taken. 
Your more than welcome to post or discuss any topics you would like, even provide advices for new freelancers that are struggling and are coming here for an advice.

If you need further help with more private details you can always write me a PM.
Enjoy the rest of the weekend all.

Active Member
Bhawana K Member Since: Oct 27, 2018
34 of 3,258

Completely agree with Emma, Upwork has a ridiculous JSS system, which does not favour freelancers. 
I have long term clients, who do not leave feedback - but they are happy hence giving me repeat projects again and again. Upwork does not take this into account - even with 100% recommendation form clients, they have reduced my score to 76, rendering me unsuccessful in getting new projects even after delivering well on all my previous work. 
I am also looking to other sites than Upwork, because of this. 

Ace Contributor
Rabia A Member Since: Apr 13, 2011
35 of 3,258

You are so right, so according to Upwork it is the freelancer's fault if the clients aren't leaving any feedback, if they are one-off users and are irresponsible, unprofessional, careless and directionless?

Oh well, and we are also respsonsible for the shady "private feedback" part, how can we even think of improving something that is kept private from us? If a client has a complaint they can directly message the freelancer and communicate better, instead of ruining a freelancer's JSS and work history.

Community Guru
Brian F Member Since: Jun 4, 2013
36 of 3,258

I would post agreement but Upwork keeps censoring me because they have no responses to our concerns, only canned talking points that don't add up

Ace Contributor
Salve A Member Since: Nov 26, 2013
37 of 3,258
Same on mine.
Community Guru
Brian F Member Since: Jun 4, 2013
38 of 3,258

Upwork seems to think that by vaguely explaining rules the specifics of which they think they can keep from us that this is a proper response to us pointing out a system that is blatantly flawed in its scoring system.  Par for the course...

Active Member
Aminul I Member Since: Jul 28, 2017
39 of 3,258

I had 92% JSS even last week. By this time I haven't closed any job. But this week the JSS automatically downgraded to 90%! 2% minus without any reason!

Can anybody tell me why it happened? What I should do now?



Active Member
Jawid D Member Since: Jun 22, 2015
40 of 3,258

Same with me as well..Infact i successfully completed one job which i got a perfect 5 on 5..Thought i would get a better rating..But instead i was downgraded as well Smiley Sad