Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Job Success Score drops 6% when all reviews are 5 stars

Active Member
Steven A Member Since: Nov 30, 2018
2031 of 2,396

My "clients who would recommened" you percentage is 100%, JSS is truly flawed, or the worst thing to do is consider "no feedback" as bad because I am literally reminding people 4x in one day and still not getting feedback, but these are people that have re-hired me it's not unhappiness with the work, it's just human nature to not leave feedback 

Community Guru
Petra R Member Since: Aug 3, 2011
2032 of 2,396

Steven A wrote:

My "clients who would recommened" you percentage is 100%, JSS is truly flawed, or the worst thing to do is consider "no feedback" as bad because .....  it's just human nature to not leave feedback 


"No feedback" is only an issue when you have an excessive percentage of it, otherwise it has no effect at all, and you can easily avoid having an excessive percentage by not closing contracts yourself and encouraging clients to do so once the work is done.

 

If you let clients end the contract you get feedback on 100% of the contracts they close.

Active Member
Marijana P Member Since: Apr 7, 2015
2033 of 2,396

Thank you Petra for answering to my post, too.

 

Steven's posts are very good, I myself noticed some of this things, too.

 

I occasionally see some colleagues who I know had percentage under 100 % years ago, and now it's 100 %, I don't know if they had so many open unpaid contracts, I think they were new here, or is it something with algorithm.

 

I think that something with search algorithm isn't OK, too, and I already asked helpdesk before about that.

 

Also, when my statistics updated before, some things were totally erased, and began from the start, just like with the ones whose percentage grew up to 100 %.

 

 

 

Community Guru
Petra R Member Since: Aug 3, 2011
2034 of 2,396

Marijana P wrote:

 

Also, when my statistics updated before, some things were totally erased, and began from the start, just like with the ones whose percentage grew up to 100 %.


That is because your JSS is the best of your 3 calculation windows: 6 months, 1 year and 2 years.

So once negative outcomes fall out of your calculation window(s) - they no longer affect your JSS.

 

Active Member
Marijana P Member Since: Apr 7, 2015
2035 of 2,396

Didn't know that, and it's important. Thank you.

Active Member
Steven A Member Since: Nov 30, 2018
2036 of 2,396

That sounds good and I'll try it, but it's the same issue: now instead of ignoring my request to leave feedback they will ignore my request to close the contract.

Highlighted
Community Guru
Petra R Member Since: Aug 3, 2011
2037 of 2,396

Steven A wrote:

That sounds good and I'll try it, but it's the same issue: now instead of ignoring my request to leave feedback they will ignore my request to close the contract.


Then (and don't take that the wrong way) you are not managing your client relationships the right way.

We all have the same client pool, so when some of us manage to get 90% / 95%/ 100% of clients to close the  contracts in questions, the ones who can not even get half to do so are doing something alarmingly, drastically and dramatically wrong.

 

Active Member
Steven A Member Since: Nov 30, 2018
2038 of 2,396

Yeah that's true, alarmingly, drastically wrong. 

 

I h ave the bad habit of focusing on great quality work and delivering results, I need to focus more on mundane administrative tasks that fill up my schedule and reduce the time I have to spend on getting great results.

 

I know that sounds sarcastic but I actually agree with youCat Happy

Community Guru
Petra R Member Since: Aug 3, 2011
2039 of 2,396

Steven A wrote:

 

I h ave the bad habit of focusing on great quality work and delivering results, I need to focus more on mundane administrative tasks that fill up my schedule and reduce the time I have to spend on getting great results.


PLEASE don't make it sound like anyone has to choose between delivering results and taking care of contract-administration.

 

Mate, it is called "running a business" and that starts before you accept a contract and does not end when you throw the deliverables at the client.

 

Get used to it.

Active Member
Steven A Member Since: Nov 30, 2018
2040 of 2,396

Actually UpWork is the "business" -- I am a "freelancer".

 

Thanks for your points and everyone's advice I'm going to try all of this without a doubt.

 

I suspect in some time UpWork will figure out that some changes need to be made to be more logical of a system.

 

What if Amazon counted "no reviews" as "bad reviews" LOL every product would have a bad ratingSmiley Happy

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS