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Re: JSS

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Community Guru
Tonya P Member Since: Nov 26, 2015
2081 of 4,142

 


Steven A wrote:

My "clients who would recommened" you percentage is 100%, JSS is truly flawed, or the worst thing to do is consider "no feedback" as bad because I am literally reminding people 4x in one day and still not getting feedback, but these are people that have re-hired me it's not unhappiness with the work, it's just human nature to not leave feedback 


If the client closes the contract, you don't need to ask for feedback, Upwork requires it during the closing process. And, return clients positively impact your JSS. 

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Community Guru
Will L Member Since: Jul 9, 2015
2082 of 4,142

Emma,

 

Upwork likes automatic default selections (such as new projects defaulting to minimum JSS requirement of 90), so there's no good reason Upwork couldn't tell a client that the freelancer will automatically be assigned an average rating for a just-finished project unless the client provides other feedback within, say, seven days.

 

It would be interesting to see what Upwork would consider "average" when it comes the JSS and how many clients would manually enter non-average feedback. 

 

And no project would ever again be closed without "feedback" for the freelancer.

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Active Member
Steven A Member Since: Nov 30, 2018
2083 of 4,142

What about this scenario? If a client assigns you a milestone and puts the date wrong (e.g. tomorrow) then you don't submit it for 1-2 weeks, does that count as "late work" affecting your JSS?

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Community Guru
Petra R Member Since: Aug 3, 2011
2084 of 4,142

Steven A wrote:

What about this scenario? If a client assigns you a milestone and puts the date wrong (e.g. tomorrow) then you don't submit it for 1-2 weeks, does that count as "late work" affecting your JSS?


No. it is completely irrelevant as far as the JSS is concerned.

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Active Member
Anton L Member Since: Apr 25, 2019
2085 of 4,142

Hi, everyone.

When can I get first JSS?

Please let me know.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2086 of 4,142

Hi Anton,

 

Thanks for reaching out to us. More than 90% of freelancers have a score after 5 projects. Since not all projects and clients are equal, the length of time will vary. Nearly all freelancers have scores after completing eight projects. The projects need to be with at least three different clients and take place within a 24-month period.

We exclude clients whose freelancers report a history of unreasonable feedback so their scores won't count against you, but that may mean it takes longer to receive your initial score.

You may want to follow on our Help Article to learn more about JSS.

 

Thank you.

~ Aleksandar
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Active Member
Anton L Member Since: Apr 25, 2019
2087 of 4,142

Thanks. Aleksandar.

But should I get feedbacks from all of the eight projects?

And does any refund affect the jss?

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Community Guru
Will L Member Since: Jul 9, 2015
2088 of 4,142

That is fascinating information, Alexsandar. And thank you for it.

 

Others here will no doubt claim they knew about this element of the JSS calculation, but it is new tome.

I have said here before that Upwork should make public the average ratings clients have provided their previous freelancers, so freelancers who might apply to those clients' future job postings can decide whether they want to work for hard-to-please / argumentative / dyspeptic clients.

Upwork's solution to this problem is better than nothing, but it results in such clients' future freelancers worrying unnecessarily about unavoidably negative feedback they have no way of knowing won't count against their Job Success Score.

For my part, I'd much rather completely avoid working with such clients than work for them, put up with their shenanigans and then wonder whether their unjustifably negative feedback is or isn't going to be reflected in my JSS calculation.

Making these clients' feedback public would likely also have the effect of reducing the number of proposals these clients get for their future projects, which Upwork has recently said is an important goal.

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Community Guru
Petra R Member Since: Aug 3, 2011
2089 of 4,142

Will L wrote:

That is fascinating information, Alexsandar. And thank you for it.

 

Others here will no doubt claim they knew about this element of the JSS calculation, but it is new tome.


It's on the main "About the JSS" page.  It's also been mentioned many, many times.

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Community Guru
Will L Member Since: Jul 9, 2015
2090 of 4,142

Yes, so it is, Petra.

 

Thank you for pointing that out. 

 

But there is no mention in that blurb that the JSS calculation is adjusted based on which "clients those freelancers report a history of unreasonable feedback."

 

One place says Upwork automatically adjusts the JSS calculation. The other says the adjustment is based on freelancer complaints about negative client feedback.

 

So, freelancers shouldn't be shy about complaining to Upwork when they think a client has left unjustifiably negative feedback for them. It's in the interest of freelancers who work for those clients in future, and we're all in this together, right?

 

How do you recommend freelancers make such complaints to  Upwork? 

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