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Re: Lost RT Status and JSS Dropped...what gives?

martina_plaschka
Community Guru
Martina P Member Since: Jul 11, 2018
2551 of 5,754

Perry P wrote:

Hello all,

 

I've been working here since late April, with a solid 5-star review history. Great feedback from clients, etc. I was very exceited to recieve the RT badge in June, with a 100% JSS. Recently (this week) as I've been applying for new contracts, I've noticed that I'm getting the dreaded "red exclamation point" next to both the Rising Talent and 80% JSS ratings.

 

I've recieved no negative reviews, or any ratings below 5-Stars.

 

Any ideas as to how this happens, and how I resolve it?

 

Thanks all!

 

~Chef Perry 


The private feedback (client that would recommend you) has a lot more weight than the public feedback, and with few contracts, each one has a large impact. The only way to recover is more contracts and great private feedback. 

yitwail
Community Guru
John K Member Since: Feb 17, 2015
2552 of 5,754
Your last client gave you 3.75 feedback. If you were formerly top rated, you could remove it, but that’s not a RT privilege. So good luck with upcoming assignments. You might also want to remove your website link or else renew the domain registration, and correct this profile typo: “I guarantee my work. If YOUR don't love it, don't pay.“ In fact, you might remove that last sentence; it will tempt clients to say they don’t love it so they don’t have to pay.
__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
gilbert-phyllis
Community Guru
Phyllis G Member Since: Sep 8, 2016
2553 of 5,754

What everyone else said, plus: there's another pretty glaring typo in your profile, which I'll not add insult to injury by flagging. I'm sure you can find it.

chefperryp
Ace Contributor
Perry P Member Since: May 3, 2019
2554 of 5,754

So...

 

8 "5-Star" reviews + 1 "3.75-Star" review, give me a review average of 4.86... that's an A in anybody's book, lol. Seems harsh to lose my badge over that, especially given the glowing comments from my clients.... 

tlsanders
Community Guru
Tiffany S Member Since: Jan 15, 2016
2555 of 5,754

Perry P wrote:

So...

 

8 "5-Star" reviews + 1 "3.75-Star" review, give me a review average of 4.86... that's an A in anybody's book, lol. Seems harsh to lose my badge over that, especially given the glowing comments from my clients.... 


But, as several others have mentioned, private feedback counts much more. Chances are good that the 3.75 star client gave you a very low "would recommend" rating. 

rverang
Community Guru
Renante V Member Since: Feb 7, 2018
2556 of 5,754

@chefperryp wrote:

So...

 

8 6 "5-Star" reviews + 1 "3.75-Star" review, give me a review average of 4.86... that's an A in anybody's book, lol. Seems harsh to lose my badge over that, especially given the glowing comments from my clients.... 


My guess is there could be a project that didn't end well and was fully refunded. Just a wild guess.

It takes more than 1 bad contract for a JSS to sink to as low as what you have right now.

yitwail
Community Guru
John K Member Since: Feb 17, 2015
2557 of 5,754

Perry, if you can still find this, after it's been relocated to the end of a mega thread, the good news is you have 4 jobs in progress, so ace those, and your JSS should bounce back smartly. Cat Wink

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
igor_alex
Active Member
Igor S Member Since: May 3, 2017
2558 of 5,754

My upwork job success score downed from 76% to 50% for last 6 months.

As you see in my work history, I ended very big project at september, 2018.   At the begining of this year,  my  score was 85%.  

For last 6 months, I did 2 small tasks and got 5 marks.

By the way, my job success score was getting lower.  Finally, it is 50%.

I don't understand.

Please help me to fix it.     Many clients aren't selecting me due to low job success score.

 

Thanks

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2559 of 5,754

Igor S wrote:

My upwork job success score downed from 76% to 50% for last 6 months.

As you see in my work history, I ended very big project at september, 2018.   At the begining of this year,  my  score was 85%.  

For last 6 months, I did 2 small tasks and got 5 marks.

By the way, my job success score was getting lower.  Finally, it is 50%.

I don't understand.


The JSS usually takes the best of your 6, 12 and 24-month windows, but in your case, you now have only 3 completed contracts in your 2-year window, so it has to take the 2-year window. The reason why your JSS has been falling is that positive outcomes keep falling out of the maximum 2-year calculation windows, (one in March, one in April, one in May, one in June, one in July) which causes the poor outcome(s) to weigh more and more heavily.

To fix it you need to complete a few new contracts with a great outcome.
Because you currently only have 3 outcomes, the feedback (private, mainly) of each new contract will weigh very heavily so it can either boost your JSS significantly or wipe it out entirely.

habib_ul
Active Member
Habib U Member Since: Mar 17, 2019
2560 of 5,754
I have been at Upwork for last 5 months. I think that after 6 months there will be a new JSS cycle for my profile based on new jobs and I wll have chance to improve my JSS easily. Am I correct?
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