Job Success Score Dropped without any bad feedback

[Brian F]

"Hi Adeel,

Private feedback is included in the calculation as well. 
The JSS is calculated in 6-12 and 24 moths windows, if some of your good feedback are pushed out of this windows it will slightly go lower.

You can focus on finishing smaller fixed price contracts so that they are included in your calculation little bit faster."

Except when you lower her score, it's harder to get ANY contracts, regardless of size.  Yet so many times, Moderators and Gurus say the "answer" to sudden, mysterious drops in JSS is to get more work through "smaller" contracts to bring it up.  Any size is harder to get when your score drops 8%!  Do you realize that is exactly what the drop makes it harder to do?? Such "answers" are frustrating and show gross insensitivity to problems we are facing and are not "answers" at all. 

[Lisa T]

Private feedback really isn't feedback at all. It's an oxymoron. Feedback is responding to someone, letting them know how they did, and advice on improvement. If you hide that from the freelancer, it's not feedback.

[Tiffany S]

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Lisa T wrote:

Private feedback really isn't feedback at all. It's an oxymoron. Feedback is responding to someone, letting them know how they did, and advice on improvement. If you hide that from the freelancer, it's not feedback.

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True, and it's not billed as feedback when the client leaves it. That's just a shorthand that tends to get used here to make the distinction.

[Brian F]

Because JSS is smoke and mirrors.  They allow private feedback you never see and then discount the public feedback if the private feedback isn't perfect.  I'm not at all covinced that an 8/10 "would they recommend" isn't counted as non-success...

[Jennifer D]

Upwork's position is that a *pattern* of jobs with no feedback indicates poor client and contract management, and as a client I tend to agree. This is why JSS is negatively impacted if a freelancer has a *pattern* of jobs with no feedback. As Petra said, it's unlikely that your no feedback jobs are affecting your JSS.

There is more to being a successful freelancer on Upwork than just winning a job and delivering the finished product. Client and contract management is an important skill for all freelancers. It starts before you even bid on a job (does the client have a great history of feedback, both given and received) and doesn't end after you have delivered the finished product.

[Md H]

Hi, My Job Success score reduces 100% - 92% but i don't know why, every job is successfully completed, show in my status (Your profile was discovered 4 times last week. (-20% from the previous week) what can i do for now? Thanks

[Lorianne R]

UpWork shouldn’t care about how good are we on client relationships, just on the delivery of the work. Everything else is not objective as to give a score on it. Some people could be super introvert and awkward and still deliver a great work. Maybe that could be taken in account to give you a top freelancer status but not for other general scores.

[Phyllis G]

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Lorianne R wrote:
UpWork shouldn’t care about how good are we on client relationships, just on the delivery of the work. Everything else is not objective as to give a score on it. Some people could be super introvert and awkward and still deliver a great work. Maybe that could be taken in account to give you a top freelancer status but not for other general scores.

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 It's rarely possible to completely separate how a client feels about the specific work deliverable from how they feel in their relationship with the FL. And any successful FL will confirm the importance of repeat business. The ability to relate well with clients is part of the gig, just like having enough bookkeeping skills to manage your money, and enough marketing savvy to find new business. Some parts are more challenging for some people than others, but there are certain critical, minimum skills we all have to develop.

Anyway, of course UW cares about our success at cultivating and maintaining client relationships. They want clients returning to the platform and telling their friends to use it. 

[Brian F]

"there are certain critical, minimum skills we all have to develop."  Yeah, among those empathy and understading and not making unfounded assumptions...

[Will L]

Jennifer,

It's called a JOB Success Score, yet some of the rating criteria have nothing to do with how well the freelancer performs for clients (in other words, the specific JOB being rated). Some of what you mention is irrelevant to measuring that performance, though it will certainly reflect how successful a freelancer will be in terms of income, repeat business, etc.