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Re: JSS

Community Guru
Brian F Member Since: Jun 4, 2013
21 of 3,216

"Emma,

 

Same experance here.  Its funny to cause there current clients now.  2 years later I doing work for them."

 

TEXTBOOK example of what I have been talking about.  Ignorant "Guru" responds to Jonathan as if he is a new freelancer and has no history.  Doesn't account for the fact that his contracts could be open longer than JSS calculation window and that the system penalzies him for this.  Nope, just attacks the freelancers wthout aknowledging potential real flaws with JSS.  Like amost every "Guru" except for Will.  This system needs to be fixed, and fixed now, period.  The responses from Gurus and moderators are often disrespectful and insulting.  It's time to acknlowedge that there are many freelancers who don't use the system the same way most freelancers do and that the system penalizes them for this, and not poor job performance.  After you admit this, FIX IT!  Peoplestarted and still have contracts that are open and started before JSS was introduced and JSS kills their score because of this since they don't have a bunch of new contracts to offset.  This is just not the way to run a rting system!!!  

Active Member
Laura P Member Since: Aug 19, 2017
22 of 3,216

I have several clients who went completely silent after I delivered the job. My job score keeps dropping and most of my reviews are 5 stars! I recently just accepted a new client and my score now went down again.

please, can you guys explain to me what's going on - I am having trouble understanding how this is calculated.

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Community Guru
Brian F Member Since: Jun 4, 2013
23 of 3,216

Laura P wrote:

I have several clients who went completely silent after I delivered the job. My job score keeps dropping and most of my reviews are 5 stars! I recently just accepted a new client and my score now went down again.

 

...

What's going on is Upwork doesn't care enough about its freelancers to actually listen to them and modify some of these changes that keep negatively impacting freelancers

 

Community Guru
Tonya P Member Since: Nov 26, 2015
24 of 3,216

So OP is inviting clients to leave Upwork and take their work off the platform? Isn't that a violation of the TOS? 

Active Member
Emma C Member Since: Nov 26, 2017
25 of 3,216
I am active on three platforms and I have not invited clients but I do let others know I am available privately and on other sites. It’s easy for people to find me if they want to. That’s not a violation at all!
Community Guru
Petra R Member Since: Aug 3, 2011
26 of 3,216

@Emma C wrote:
I am active on three platforms and I have not invited clients but I do let others know I am available privately and on other sites. It’s easy for people to find me if they want to. That’s not a violation at all!

 If those clients first connected with you on Upwork and it is less than 2 years ago: Yes it is....

Active Member
Emma C Member Since: Nov 26, 2017
27 of 3,216
It really isn’t.
Moderator
Goran V Moderator Member Since: Mar 24, 2017
28 of 3,216

Hi Emma,

Just to confirm that taking clients outside of Upwork before 2 years it is a violation on our ToS.
Meaning if your pointing them to other platforms that your active on, our team will review everything further.


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Active Member
Emma C Member Since: Nov 26, 2017
29 of 3,216
Hi Goran, If you read my messages to clients you won’t find any evidence of me directing to other platforms at all and I have spoken to the customer services team about the original subject matter many times. I’ve discussed other systems on other platforms too and pointed out the pitfalls of Upwork’s system. Unfortunately it is not seamless and it is not fault-free. The purpose of this thread was to try and get someone to re-examine it. I was advised to post on here by Upwork support as you review ideas which is why I did it. I do hope though, that if you do take time to read my messages you will see how pleased my clients have been and take that into account ref the feedback query!
Community Guru
Petra R Member Since: Aug 3, 2011
30 of 3,216

@Emma C wrote:
 I have spoken to the customer services team about the original subject matter many times.....
I was advised to post on here by Upwork support

 Those two statements are connected: It means "We have told you the same thing time and time again, we won't tell you anything different this time or the next many times, feel free to tell someone else..."

 

Furthermore I am a little puzzled that you think your "No Feedback" contracts are having much of an effect on your JSS.... They almost certainly don't, you don't have a high percentage of those and a small percentage does not affect your JSS.

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