cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: JSS

Highlighted
Ace Contributor
Arsalan A Member Since: Oct 1, 2015
221 of 5,529

I've been freelancer for 4 years on upwork... When i was in a peek about 1 year ago, I was rising talent badge with more than 90% .. After few choosen some clients without seeing their experience on upwork.. and ended with no feedback given but succussfully completed jobs.. I am now at the stage where clients are not even want to see me... Is it fair amount to effort I made for a years and just 2 3 clients are just no feedback given.. I am amazed to see my ratings are now less than 60%. Where is my effort I putted day and night? Because now clients are'nt interested to invited me... Where is my effort along?? If I work 100 out 100 every clients. So 50 jobs with 100 and 3 jobs wth 50percent.. Is it fair for freelancer?? I am asking to GURU's 

Thanks

Highlighted
Community Guru
Petra R Member Since: Aug 3, 2011
222 of 5,529

Arsalan A wrote:

After few choosen some clients without seeing their experience on upwork.. and ended with no feedback given but succussfully completed jobs.. I am now at the stage where clients are not even want to see me... Is it fair amount to effort I made for a years and just 2 3 clients are just no feedback given.. I am amazed to see my ratings are now less than 60%. 


No feedback contracts don't hurt your JSS as long as money was paid and you don't have a huge number of them, which you do not.

 

2 things hurt the JSS:

 

  • Poor private feedback
  • Contracts with nothing ever paid. (canceled, fully refunded, staying open for months with nothing EVER paid...)
Highlighted
Ace Contributor
Jonathan R Member Since: Mar 6, 2018
223 of 5,529

Emma,

 

Same experance here.  Its funny to cause there current clients now.  2 years later I doing work for them.  

Highlighted
Community Guru
Brian F Member Since: Jun 4, 2013
224 of 5,529

"Emma,

 

Same experance here.  Its funny to cause there current clients now.  2 years later I doing work for them."

 

TEXTBOOK example of what I have been talking about.  Ignorant "Guru" responds to Jonathan as if he is a new freelancer and has no history.  Doesn't account for the fact that his contracts could be open longer than JSS calculation window and that the system penalzies him for this.  Nope, just attacks the freelancers wthout aknowledging potential real flaws with JSS.  Like amost every "Guru" except for Will.  This system needs to be fixed, and fixed now, period.  The responses from Gurus and moderators are often disrespectful and insulting.  It's time to acknlowedge that there are many freelancers who don't use the system the same way most freelancers do and that the system penalizes them for this, and not poor job performance.  After you admit this, FIX IT!  Peoplestarted and still have contracts that are open and started before JSS was introduced and JSS kills their score because of this since they don't have a bunch of new contracts to offset.  This is just not the way to run a rting system!!!  

Highlighted
Community Guru
Karin S Member Since: Dec 6, 2009
225 of 5,529

I am so tired too with the JSS. It is very stressful. And especially when so many doesn't understand how it works.

I dont.

And I just lost my earned Top Rated batch today. Which makes me both upset and soo tired.

Working hard to please clients. Trying to keep calm even when knowing they are wrong and unfair. Just to keep the score up here.

It is not a fair system. And I really wish Upwork could develop something else to keep rating freelancers.

I am so disappointed right now. 

 

 

Highlighted
Community Guru
John B Member Since: Aug 20, 2015
226 of 5,529

The capability of a freelancer to successfully close their project -- meaning, in some cases -- make sure their clients leave a score -- is an inherent measure of that freelancers capability.

We so very much focus on our delivery skills and expect the front end and back end to magically happen.  On the front end, we are salespeople.  At the end, we are client management specialists. 

 

Perhaps the perspective is: it is a failure on the freelancers part to not sell effectively or be a good client management specialist.  That of course moves the responsibility of scores off the back of clients and onto the back of the freelancer. This will be a particularly unpopular concept because their are always reasons we cannot sell our services effectively or close down projects effectively.  It must be their fault.

 

Once I was going to water my garden.  First, I could not figure out how to turn on the water.  Then, when I was done, I could not figure out how to shut the hose off.

I did not blame the hose or water valve.

Highlighted
Active Member
Laura P Member Since: Aug 19, 2017
227 of 5,529

I have several clients who went completely silent after I delivered the job. My job score keeps dropping and most of my reviews are 5 stars! I recently just accepted a new client and my score now went down again.

please, can you guys explain to me what's going on - I am having trouble understanding how this is calculated.

Highlighted
Community Guru
Brian F Member Since: Jun 4, 2013
228 of 5,529

Laura P wrote:

I have several clients who went completely silent after I delivered the job. My job score keeps dropping and most of my reviews are 5 stars! I recently just accepted a new client and my score now went down again.

 

...

What's going on is Upwork doesn't care enough about its freelancers to actually listen to them and modify some of these changes that keep negatively impacting freelancers

 

Highlighted
Community Guru
John B Member Since: Aug 20, 2015
229 of 5,529

What is going on is that Upwork spent 100s of thousands of dollars to create a Big Math system to match to the Big Data of a million contractors getting public and private feedback.   There are computer algorythms that run every two weeks inside of data centers the size of city blocks across the world.  And that Big Math works the same way for everyone. 

What is going on, most probably, is that hiring clients have private ratings scores they can leave that contractors cannot see.   Sometimes clients want to leave poor ratings, but dare not do so publically, because they know their ratings are subsequently viewed by contractors in the next round and poor visible ratings make it hard for them to attract contractors in the future.

So they live 5.0s and good comments visibility and torpedo the freelance on the private ratings.  They do this because it is smart business for them.  They express their displeasure but do not take the hit of poor public ratings that may cost them applications in the future.

 

You stand in front of a Big Math system based on massive Big Data that Upwork paid consultants or internals 100s of thousands to develop. If you make sure your delivery is pristine and manage your clients effectively, the math works out. You control the math.

The alternative is to let the math control your viability of a work-winning freelancer.

Altering the current Big Math is reasonably possible. The cost would be 100s of thousands to millions in data center programming resources and listening to us becomes thus very expensive indeed.


Manage the math, don't let it manage you.

Highlighted
Ace Contributor
Lara T Member Since: Feb 24, 2020
230 of 5,529

Dear John,
It is not possible to run "big math" on "little numbers". Unfortunately the way the score is calculated is very detrimental to the reputation of beginners who have very few data points to enter in the calculation and often times take smaller jobs to get started.
Best,

Lara

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS