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Re: Please Increase my JSS, My JSS is not valid

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Community Guru
Richard W Member Since: Jun 22, 2017
3121 of 4,805

Samin S wrote:
I have completed 4/4 successful job, and my clients approved all that stuff. You can check my conversation with client. Clients also gave me a good feedback. My JSS is 50%, i am shocked to see this. My job success score should be 98% according to my rating. Please solve my this issue, otherwise this thing generate untrust on upwork and would encourage me to leave upwork. 50% JSS is ridiculous.

Only the jobs with feedback count towards your JSS. It looks like one of those two clients must have given you unenthusiastic private feedback, so that job does not count as a "success". I think it's clear which job that was: "can do better". 1/2 = 50%.

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Community Leader
Atifa T Member Since: Aug 4, 2012
3122 of 4,805

My job success score is constantly falling by 1% every 2 weeks and the problem is that there is no apparent reason. I have only been working on 1 contract and no contract has been closed for the past one month. This constant fall is alarming for me. Can anyone guide me.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3123 of 4,805

Hi Gulam,

 

Your JSS score reflects your overall contract history with your clients and is based on your (or your agency's) relationships and feedback. You can read this help article to learn more about what affects your score and how you can improve it. Thanks!


-Joanne
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Community Leader
Atifa T Member Since: Aug 4, 2012
3124 of 4,805

Hi, Can anyone look at my profile and let me know why my job success score is falling. apparently, I have not closed any contract within the past two weeks.

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Community Guru
Viacheslav K Member Since: Sep 9, 2015
3125 of 4,805

Your profile is set to private here.

Most likely some old 'good' contracts are counted anymore because of the time frame.

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Active Member
Kundan K Member Since: Jan 29, 2018
3126 of 4,805

Hi,
I'm a freelancer and working with Upwork for the long term. Now I see that my JSS is calculating wrong according to this "https://support.upwork.com/hc/en-us/articles/211068358-Job-Success-Score".

I have also completed many jobs but my JSS is still less than 100. So please help me with it.

Profile: https://www.upwork.com/freelancers/~01bad7a7f5196af737

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
3127 of 4,805

Hi Kundan,

 

I checked your account and can confirm that your JSS is calculated correctly. JSS is calculated on 6-12 and 24 months windows. There are many factors that go into your JSS calculation including public and private feedback given when the contract is closed, pattern of contracts without feedback, etc. To learn more details about your Job success score and why it has changed check out this Help Article. Thank you.


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Active Member
Dario A Member Since: Nov 25, 2019
3128 of 4,805

Hi Goran, i has read the article but i cant find what i did wrong. I need to know that because i dont wan to do it again.

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Active Member
Kundan K Member Since: Jan 29, 2018
3129 of 4,805

Thank you Goran

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Community Guru
Federico D Member Since: Sep 21, 2015
3130 of 4,805

I have been with Upwork for a good while (on and off). I have had a score as high as 100% with a status of 'top rated' and as low as 82%. I have gone up and down a number of times. I can confidently say that the times when I have done the worst getting decent work has been when my score is 100% and I have had some good jobs when I have been in the '80s'. I do not know what it is, maybe clients perceive me as being expensive having the score of 100% and they think that somebody with a score of 80-90% and who is a cheapo will still be good enough for the job.

So I do not understand why so many people are in panic about their score not being at the top end.

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