Job success score

[Lisa M]

Hi Amanda,

Just not seeing how I will get any new contracts with such a low JSS. 

Lisa

[Shuvankar D]

A few days ago a client declined milestone and ended the contract immediately without any discussion. Also, requested for escrow fund removal. As there was no mistake from my side I issued a dispute. On 23rd Nov I got this message on dispute center-
"Upwork has reviewed this request and will be issuing a refund of Escrow $** to the client as well as a courtesy credit for the escrow amount (less Upwork fees) to you, the freelancer, in order to end the job and part ways. The courtesy credit will be applied to your account within 5 business days. The contract and dispute are closed."

And today my job success percentage dropped to 96% from 100%. Is there anything I can do to maintain 100% success rate?

[John K]

I don't see the contract listed in your Work History, maybe because you haven't received the courtesy credit yet. But you're top rated, so if you want to, you could remove the feedback for this contract, and that might restore 100% JSS, if that's so important to you, but you might have to wait until the feedback is visible in your Work History.

[Gulam F]

I have a job in progress for three months when it will positively affect my job success score? Mean after how many months or days it affects, waiting for ans

[Victor P]

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Gulam F wrote:
I have a job in progress for three months when it will positively affect my job success score? Mean after how many months or days it affects, waiting for ans

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After successful completion of the contract with a positive feedback (both public and private) from a client. 

[Petra R]

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Gulam F wrote:
I have a job in progress for three months when it will positively affect my job success score?

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After 3 months with regular payments.

[Gulam F]

I have a job in progress for more than three months in which received and submit work on a weekly base, when it will affect my job success score mean after how many months?

[John K]

Gulam, it mainly affects JSS when the contract closes. I hope you haven't worked 3 months for $30, but the best way to close a fixed price contract is to request milestone approval.

[Gulam F]

It's mean active contract does not take part in the improvement of JSS?
Until the client close it, but he cannot close it because three months have
been passed and he gives work on weekly bases.

[Carol S]

I was Top Rated until two weeks ago when my JSS dropped to 89. Today, it hit 90 again, but I don't see the Top Rated button. How long until this returns?