Job success score

[Petra R]

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Lee Ann M wrote:

In August I ended a contract that had been inactive for about a year.  It was supposed to be for monthly blog posts but the client quit communicating after the third.

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Because you had earned money under that contract it won't have hurt your JSS either open or closed without feedback.

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Lee Ann M wrote:

So question one is - in this type of situation (i.e. client has been unresponsive and you think there is a reasonable chance they will not leave feedback, should you just not end the contract? 

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It does not matter either way. They don't hurt either way.

The most important factor is that you are paid.

Unless you have a hell of a lot (or a pattern, such as closing a dozen or so at once) of such contracts, those who go idle or you close without feedback do no harm to your JSS at all.

[Gulam F]

I have a job in progress for three months when it will positively affect my job success score? Mean after how many months or days it affects, waiting for ans

[Victor P]

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Gulam F wrote:
I have a job in progress for three months when it will positively affect my job success score? Mean after how many months or days it affects, waiting for ans

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After successful completion of the contract with a positive feedback (both public and private) from a client. 

[Petra R]

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Gulam F wrote:
I have a job in progress for three months when it will positively affect my job success score?

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After 3 months with regular payments.

[Michal S]

Hello,

I would like to report a client with name **Edited for Community Guidelines** that has destroyed my Job Success score with unbearable requirements and I could not stand this client and I have no rating from him because it was not possible to work with him, So I cancelled the contract and write review but still it counts to my Job Success.

Do you know what should I do please, how can I remove it? It is not fair, it has destroyed my Job Success score and now it is very hard to find a client because of that.

Thanks everyone!

[Chris H]

I had a look on your profile. I'm not much of an expert on Upwork but I've seen people with job success scores of 75% be able to find contracts and work there way up to a higher JSS.

Also, the reason why your JSS fell so much with negative feedback from one client is because you only have six jobs under your belt.

Best of luck to you.

[Preston H]

Clients do not set freelancers' JSS scores.

Therefore, you can not "report a client for destroying your JSS."

If a client violates Upwork TOS in some way, then you can report them.

[Petra R]

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Michal S wrote:

So I cancelled the contract and write review but still it counts to my Job Success.

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The "nothing paid" contract no doubt contributed to your poor JSS, but is not totally responsible.

You likely got not-so-great private feedback in the 4.45 star contract too.

On the positive side, as you have so few completed contracts, future great, positive outcomes will help to get your JSS back on track and after 6 months the poor outcomes fall out of your 6 month window as well.

[Andrew Bryan S]

My "success score" has been downgraded, apparently because I haven't accrued any reviews for a while. I was 98% and now I'm 87%.

I secured a review from a client on an older, still-open contract, but that didn't move the needle.

I have a regular client who'd like to give me a good review, but our contract is ongoing.

Can I end that contract, get that review, then start a new one? I understand that commissions rec'd by Upwork revert to their original percentages. (It's a recent-ish contract but it may be worth it to me in the long run to cancel and start over.)

If that's a TOS violation, do you have any other recommendations, other than more jobs and more reviews? Can I take a few piddly fixed-price jobs for the reviews, and will that help?

ABS

[Jennifer R]

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Can I end that contract, get that review, then start a new one? Yes, you cando that any time.

I understand that commissions rec'd by Upwork revert to their original percentages. (It's a recent-ish contract but it may be worth it to me in the long run to cancel and start over.) You understand wrong. You will continue with the percentage you have reached with this client.