My "success score" has been downgraded, apparently because I haven't accrued any reviews for a while. I was 98% and now I'm 87%.
I secured a review from a client on an older, still-open contract, but that didn't move the needle.
I have a regular client who'd like to give me a good review, but our contract is ongoing.
Can I end that contract, get that review, then start a new one? I understand that commissions rec'd by Upwork revert to their original percentages. (It's a recent-ish contract but it may be worth it to me in the long run to cancel and start over.)
If that's a TOS violation, do you have any other recommendations, other than more jobs and more reviews? Can I take a few piddly fixed-price jobs for the reviews, and will that help?
Can I end that contract, get that review, then start a new one? Yes, you cando that any time.
I understand that commissions rec'd by Upwork revert to their original percentages. (It's a recent-ish contract but it may be worth it to me in the long run to cancel and start over.) You understand wrong. You will continue with the percentage you have reached with this client.
Dennis K wrote:
Just looking for a way to get in contact with a moderator or staff member at Upwork.
I've had an issue with regard to my JSS and need some help.
There is little point speaking to Support about your JSS.
Presumably you are wondering why your JSS is 83% when you had no feedback at all in your 3 calculation windows (6 months, 12 months or 24 months)?
My guess is that whilst your long term job counted positively towards your JSS you may have had a job that never led to any earnings (either one that was fully refunded, canceled, closed before anything was paid, or has been open but nothing has ever (!) been paid on it. Such "nothing paid" contracts have a negative effect on the JSS.
I have been on Upwork for about 4 years my profile is here: https://www.upwork.com/fl/danielgillen
For the first year or so, I had Top Rated Status. Then because I didn't close a job in a while, I lost that and my JSS was in the 90s+%
Then about 2 years ago someone offered me a job without talking to me first, I foolishly accepted it and messaged them. They never sent me a message about the job, any clarification etc. Just pure radio silence. Eventually the job was closed either by them or automatically.
Upwork decided this was a collosoal failure on my part and my JSS instantly tanked to the low 70's%
Every since, I have been unable to escape the 70s%.
But look at my profile, every project my clients love me, I do a great job, the reviews are great, a ton of 5 stars. But my JSS continues in the 70s making me look like I'm terrible.
What's going on?
Daniel G wrote:
I do a great job, the reviews are great, a ton of 5 stars. But my JSS continues in the 70s making me look like I'm terrible.
What's going on?
Public feedback (stars) are pretty much irrelevant when it comes to the JSS. What counts is private feedback.
To see your private feedback percentage, take a look at your "Clients who would recommend me" percentage on your "My Stats" page. This includes only the actual private feedback left by clients.