Ehtisham B wrote:
When you complete 5 6 jobs then the JSS will be increase after 2 weeks ago.
His issue isn't that he doesn't know when it updates, but that it doesn't creep above the 80% mark, which is likely due to getting sub-optimal private feedback regularly enough to keep it at that level.
I've noticed that in my profile page the JSS is shown as 92%. In the "My Stats" section my JSS is 88%!!! It was 88% before and JSS updated yesterday. Which one is correct? why they are different?
Your Job Success score is updated every two weeks, and it’s important to note any movement in this score (either up or down) reflects both recent activity and activity over a longer period of time. Because we look at trends over a 24-month period, you can see your score change, even without recently closed contracts, due to past jobs slipping out of the 24-month window.
We won't be able to share information about any specific feedback, but you can check the explanation of how JSS is calculated here.
Hello. Thank you for the response, can it be that when JSS updated clients feedback was low and after that, it changed to high. what happens when the client changes feedback?
David C wrote:
Hello. Thank you for the response, can it be that when JSS updated clients feedback was low and after that, it changed to high.
Clients can only change public feedback, not the private feedback. The client was not happy, so will have left poor private feedback along with the public feedback.
The JSS was created because of unprofessional freelancers badgering clients to change feedback to good feedback when that was not the client's honest experience.
Because of this unprofessional behaviour, public feedback is pretty much meaningless, and the JSS is calculated mainly from the private feedback.
David C wrote:
what happens when the client changes feedback?
Your Job Success Score calculation includes multiple factors such as public and private feedback, long-term relationships, contracts without feedback if they represent a significant portion of your overall contracts, etc. We won't be able to advise regarding which contracts exactly affected your Job Success score, but we recommend that you read up on this help article for more information on how your score is calculated.
I would recommend that you check out these articles from our Hiring Headquarters to help you create proposals that win jobs, and help you boost your career on Upwork:
Hopefully, this helps you with your Upwork career. Good luck!