Your Job Success score is updated every two weeks, and it’s important to note any movement in this score (either up or down) reflects both recent activity and activity over a longer period of time. Because we look at trends over a 24-month period, you can see your score change, even without recently closed contracts, due to past jobs slipping out of the 24-month window.
We won't be able to share information about any specific feedback, but you can check the explanation of how JSS is calculated here.
Hello. Thank you for the response, can it be that when JSS updated clients feedback was low and after that, it changed to high. what happens when the client changes feedback?
David C wrote:
Hello. Thank you for the response, can it be that when JSS updated clients feedback was low and after that, it changed to high.
Clients can only change public feedback, not the private feedback. The client was not happy, so will have left poor private feedback along with the public feedback.
The JSS was created because of unprofessional freelancers badgering clients to change feedback to good feedback when that was not the client's honest experience.
Because of this unprofessional behaviour, public feedback is pretty much meaningless, and the JSS is calculated mainly from the private feedback.
David C wrote:
what happens when the client changes feedback?
Your Job Success Score calculation includes multiple factors such as public and private feedback, long-term relationships, contracts without feedback if they represent a significant portion of your overall contracts, etc. We won't be able to advise regarding which contracts exactly affected your Job Success score, but we recommend that you read up on this help article for more information on how your score is calculated.
I would recommend that you check out these articles from our Hiring Headquarters to help you create proposals that win jobs, and help you boost your career on Upwork:
Hopefully, this helps you with your Upwork career. Good luck!
I find the JSS infuriating. I had 93% for weeks (after joining Upwork and not knowing about it's effect, I cancelled a contract where the client stopped communicating)! I had every client give 5 star reviews and in messages have been extremely happy (Which would be odd if they then gave bad private feedback!). My JSS did not change at all - surely it would have risen slightly???
Then - one day - a client who gave misleading info on a project cancelled a contract when I queried this and BOOM - 88% the next day!! No account of positive feedback.
Is it me, or is JSS highly in favour of clients and not freelancers? I think so.
Also - why on Earth would it be ok to factor in private feedback when the freelancer has NO WAY of addressing this. In some cases, a client can be given all they wanted and more, and STILL give you a poor private feedback. If a client is happy to give nice public feedback - then this should be the only feedback taken into account.
Getting mighty fed up with JSS. Get rid!
Thanks for listening
I am facing an issue with Job success scores. I am top rated and have 94% JSS.
But it is fixed at 94% from the past month. Although I have completed 8 jobs in this period having 5-star reviews but it is still at 94%.
So, what is the possible matter?
In the previous week, I have faced issue of job feeds as well.
So there is some possible error in my profile or anything else needed?
Hoping for best possible solutions.
Thanks and Regards