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Re: Faulty Job Success Score

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Active Member
Md.Ashraful R Member Since: Oct 31, 2016
3161 of 5,601

Hello!

I've noticed that in my profile page the JSS is shown as 92%. In the "My Stats" section my JSS is 88%!!! It was 88% before and JSS updated yesterday. Which one is correct? why they are different?

Thanks

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Community Guru
Viacheslav K Member Since: Sep 9, 2015
3162 of 5,601

The one in the profile is the correct one. They are different because of cache.

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Active Member
David C Member Since: May 16, 2019
3163 of 5,601

Hello. My JSS is reducing for no reason at all can someone explain it went from 98 to 94 then 91 what's happening?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
3164 of 5,601

Hi David, 

Your Job Success score is updated every two weeks, and it’s important to note any movement in this score (either up or down) reflects both recent activity and activity over a longer period of time. Because we look at trends over a 24-month period, you can see your score change, even without recently closed contracts, due to past jobs slipping out of the 24-month window.


We won't be able to share information about any specific feedback, but you can check the explanation of how JSS is calculated here.


-Avery
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Active Member
David C Member Since: May 16, 2019
3165 of 5,601

Hello. Thank you for the response, can it be that when JSS updated clients feedback was low and after that, it changed to high. what happens when the client changes feedback?

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Community Guru
Petra R Member Since: Aug 3, 2011
3166 of 5,601

David C wrote:

Hello. Thank you for the response, can it be that when JSS updated clients feedback was low and after that, it changed to high.


Clients can only change public feedback, not the private feedback. The client was not happy, so will have left poor private feedback along with the public feedback.

 

The JSS was created because of unprofessional freelancers badgering clients to change feedback to good feedback when that was not the client's honest experience.


Because of this unprofessional behaviour, public feedback is pretty much  meaningless, and the JSS is calculated mainly from the private feedback.

 


David C wrote:

 what happens when the client changes feedback?


Nothing.

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Active Member
Ahmed A Member Since: Feb 6, 2016
3167 of 5,601
Hi, Can somebody help with this? I've completed many jobs successfully with five-star reviews. My job success score didn't improve. I've worked for long weeks until I finally made it above 90%, the countdown to top rated status begun. But, I'm not dropped again under 90%, all I did was declining a job interview and this drop happened. While I've many five-star reviews for completed jobs. Please, can you look into it? Thanks a lot for any tips or help I can get to get it above 90% again.
Words Into Coins
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
3168 of 5,601

Hi Ahmed, 

 

Your Job Success Score calculation includes multiple factors such as public and private feedback, long-term relationships, contracts without feedback if they represent a significant portion of your overall contracts, etc. We won't be able to advise regarding which contracts exactly affected your Job Success score, but we recommend that you read up on this help article for more information on how your score is calculated. 

 

I would recommend that you check out these articles from our Hiring Headquarters to help you create proposals that win jobs, and help you boost your career on Upwork: 

Hopefully, this helps you with your Upwork career. Good luck!


-Avery
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Active Member
Ahmed A Member Since: Feb 6, 2016
3169 of 5,601

Thanks for your help.

Words Into Coins
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Active Member
James B Member Since: Aug 17, 2019
3170 of 5,601

I find the JSS infuriating. I had 93% for weeks (after joining Upwork and not knowing about it's effect, I cancelled a contract where the client stopped communicating)! I had every client give 5 star reviews and in messages have been extremely happy (Which would be odd if they then gave bad private feedback!). My JSS did not change at all - surely it would have risen slightly???

Then - one day - a client who gave misleading info on a project cancelled a contract when I queried this and BOOM - 88% the next day!! No account of positive feedback.

Is it me, or is JSS highly in favour of clients and not freelancers? I think so.

Also - why on Earth would it be ok to factor in private feedback when the freelancer has NO WAY of addressing this. In some cases, a client can be given all they wanted and more, and STILL give you a poor private feedback. If a client is happy to give nice public feedback - then this should be the only feedback taken into account. 

Getting mighty fed up with JSS. Get rid! 

Thanks for listening

James

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