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Re: JSS just dropped by 2% - can't figure out why.

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Active Member
Sunil A Member Since: Dec 11, 2019
3061 of 3,595

Hi,
I have my JSS score dropped to 71% from 100% in the last 28 days(14*2 weeks). I have viewed other freelancers profiles under Data Entry and Web Research with 100% JSS score with only 1-2 projects per year or not even a single project per year.

I have been bidding on projects as per the guidelines. Basically I place a bid on only 1-2 projects per day for only 2-3 days per week. I have been purchasing connects on a regular basis. You can go through my history of connects.

I am not addressing clients to:
Work outside upwork
Pay outside upwork
Chat outside upwork
Call outside upwork
For email address or phone number.
Free work.

I have gone through
1. https://support.upwork.com/hc/en-us/articles/211068358-My-Job-Success-Score
2. https://support.upwork.com/hc/en-us/articles/115006097327-Job-Success-Score-Changed

 

Please Help

 

Best Regards

Sunil A

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Community Guru
Louisa J Member Since: Apr 12, 2017
3062 of 3,595

Hello. JSS stands for Job Success Score.

 

Therefore, all of the things you mention in the list should not affect your JSS. Some of the things you mention in your list would boot you off the platform, so kudos for playing by the rules. But in this case, they are not related to the JSS. 

 

The JSS is made up of how successful you were at the jobs completed. Sometimes, a client can leave negative feedback behind the scenes, even though they give you 5-star publically. You will never know.

 

Keep on working hard and hopefully your JSS will improve as you progress. 

 

 

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Community Guru
Antun M Member Since: Jan 27, 2018
3063 of 3,595

Louisa J wrote:

Hello. JSS stands for Job Success Score.

 

Therefore, all of the things you mention in the list should not affect your JSS. Some of the things you mention in your list would boot you off the platform, so kudos for playing by the rules. But in this case, they are not related to the JSS. 

 

The JSS is made up of how successful you were at the jobs completed. Sometimes, a client can leave negative feedback behind the scenes, even though they give you 5-star publically. You will never know.

 

Keep on working hard and hopefully your JSS will improve as you progress. 

 

 


Though, we do "know"..?

Not implying that freelancers can see private feedback, but knowing if a project is not a good fit, just going haywire.

Good project won't result in a bad private feedback.
Bad ones we must be aware of, can't be a surprise when a client is unhappy.


Agree on all you wrote, this is an inclusion from my end.

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Active Member
Stephen K Member Since: Jan 10, 2019
3064 of 3,595

I haven't had any clients leave feedback for me recently - but my JSS just dropped 2% (100% to 98%) for no discernible reason.  I haven't "closed" any jobs recently, so I can't see it being feedback based, and haven't received any notification from Upwork for anything negative.

 

Any reason for this or way to find out why this would happen?

Community Guru
Petra R Member Since: Aug 3, 2011
3065 of 3,595

Stephen K wrote:

I haven't had any clients leave feedback for me recently - but my JSS just dropped 2% (100% to 98%) for no discernible reason.  I haven't "closed" any jobs recently, so I can't see it being feedback based, and haven't received any notification from Upwork for anything negative.

 

Any reason for this or way to find out why this would happen?


Is there a contract that never led to any earnings? Either cancelled / fully refunded / closed without earnings or that has been open for 2+ months without ever having had anything paid under it?

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Chris H Member Since: Sep 20, 2015
3066 of 3,595

My JSS actually crept up from 79% to 80% with the last JSS update, though my approval rating has gone down from 88% to 82%.

 

I completed my 14th gig, where I actually got my first bonus, which made me feel good.

 

I've been having health issues and was going to be about 36 hours late completing a transcription gig.

 

I informed the client of this, after the agreed upon due date though, apologizing, explaining my situation and telling her I could get it transcribed for her today.

 

I did tell her though that if she cancelled the contract to give the job to someone else I'd completely understand.

 

Well, that's exactly what she did.

 

I'm thinking I made a big mistake in telling her that she could cancel the contract, as I'm making $0 and my JSS is going to go down the drain.

 

Should I have just gotten the job done ASAP, having it back to her a day and a half late? My understanding is that you can't be penalized by Upwork for being late with a project.

 

The thing that gets me is that I am having genuine health issues. When I've worked for brick and mortar employers they've been a hell of a lot more empathic and understanding then this client.

 

EDIT: I will not be submitting any proposals for any gigs unless they are just very, very short projects until my health improves.

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Community Guru
Jennifer R Member Since: Sep 15, 2017
3067 of 3,595

Chris H wrote:

My JSS actually crept up from 79% to 80% with the last JSS update, though my approval rating has gone down from 88% to 82%.

 

I completed my 14th gig, where I actually got my first bonus, which made me feel good.

 

I've been having health issues and was going to be about 36 hours late completing a transcription gig.

 

I informed the client of this, after the agreed upon due date though, apologizing, explaining my situation and telling her I could get it transcribed for her today.

 

I did tell her though that if she cancelled the contract to give the job to someone else I'd completely understand.

 

Well, that's exactly what she did.

 

I'm thinking I made a big mistake in telling her that she could cancel the contract, as I'm making $0 and my JSS is going to go down the drain.

 

Should I have just gotten the job done ASAP, having it back to her a day and a half late? My understanding is that you can't be penalized by Upwork for being late with a project.

 

The thing that gets me is that I am having genuine health issues. When I've worked for brick and mortar employers they've been a hell of a lot more empathic and understanding then this client.

 

EDIT: I will not be submitting any proposals for any gigs unless they are just very, very short projects until my health improves.


To be honest I think most clients do not care about your health issues. They hire you to get a job done and when applying for a job you are implying that you can get it done. When you accept a contract you commit to it. While you can go on a sickleave in the "real world", you cannot as a freelancer. It is a big mistake to believe that freelancing is a solution for everyone that cannot work otherwise. As a freelancer you run your own business and unless you are ready and able to give 100% you might want to reconsider freelancing in general.

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Active Member
Chris H Member Since: Sep 20, 2015
3068 of 3,595

Jennifer R wrote:

Chris H wrote:

My JSS actually crept up from 79% to 80% with the last JSS update, though my approval rating has gone down from 88% to 82%.

 

I completed my 14th gig, where I actually got my first bonus, which made me feel good.

 

I've been having health issues and was going to be about 36 hours late completing a transcription gig.

 

I informed the client of this, after the agreed upon due date though, apologizing, explaining my situation and telling her I could get it transcribed for her today.

 

I did tell her though that if she cancelled the contract to give the job to someone else I'd completely understand.

 

Well, that's exactly what she did.

 

I'm thinking I made a big mistake in telling her that she could cancel the contract, as I'm making $0 and my JSS is going to go down the drain.

 

Should I have just gotten the job done ASAP, having it back to her a day and a half late? My understanding is that you can't be penalized by Upwork for being late with a project.

 

The thing that gets me is that I am having genuine health issues. When I've worked for brick and mortar employers they've been a hell of a lot more empathic and understanding then this client.

 

EDIT: I will not be submitting any proposals for any gigs unless they are just very, very short projects until my health improves.


To be honest I think most clients do not care about your health issues. They hire you to get a job done and when applying for a job you are implying that you can get it done. When you accept a contract you commit to it. While you can go on a sickleave in the "real world", you cannot as a freelancer. It is a big mistake to believe that freelancing is a solution for everyone that cannot work otherwise. As a freelancer you run your own business and unless you are ready and able to give 100% you might want to reconsider freelancing in general.


Yes, I imagine you are very correct in that most clients don't give a hoot about a freelancers health issues. I've hired freelancers a couple of times and I don't think I would really have cared too much about the freelancers health issues either. I just wanted the job done well at the price I was willing to offer.

I am definitely going to be taking some time off from freelancing until my health is more stable.

 

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Active Member
Majid R Member Since: Dec 14, 2019
3069 of 3,595

Dear Up-Work Community

I had a contract with client of “**Edited for Community Guidelines**” with first milestone of 5 levels in one week, the contract start on Thursday 12-Dec. I had start working on contract, after one day on end of Friday 13-Dec I got e-mail from up-work that contract is in suspended mode, don’t work until up-work support teem check and resolve the issue and contract status change to active, and till the e-mail came I had done most of work than decided.

On Saturday 14-Dec I got message from client asking for work progresses, I told him that check the status of contract as it is in suspended mode, resolve it with up-work support team, so I can submit work progresses detail.

After that he replay that his account is banned somehow, more he don’t like to work with me, so he is canceling the contract, and ask for refund as first millstone amount was in Escrow.

I had no concern of amount I am ready to refund, no need to dispute.

But will it affect my Job Success Score.

Thanks

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Community Guru
Petra R Member Since: Aug 3, 2011
3070 of 3,595

Majid R wrote:

 

But will it affect my Job Success Score.

 


Contracts with banned clients are excluded from the JSS

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