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Re: JSS

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Active Member
Raji T Member Since: Feb 27, 2019
211 of 5,598

Hi everyone, please i really need some clarification on this JSS thingy. How did my score drop from 92% to 79%? i only had one 3.6 rating in this period. my 'clients who will recommend %'is 64%. Kindly treat as urgent 

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Community Guru
Petra R Member Since: Aug 3, 2011
212 of 5,598

Raji T wrote:

Hi everyone, please i really need some clarification on this JSS thingy. How did my score drop from 92% to 79%? i only had one 3.6 rating in this period. my 'clients who will recommend %'is 64%. Kindly treat as urgent 


Ouch on the 64% private feedback, that is pretty dreadful...

 

Your JSS dropped because of the poor feedback you got. You had several "not so very great" outcomes lately

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Jonathan R Member Since: Mar 6, 2018
213 of 5,598

Petra,

My old profile that was closed.  That use to be attached to this account.  Please dont ever say something not possible that really is.  Your disrespect on these forms is not approate.  

Thank you

https://community.upwork.com/t5/user/viewprofilepage/user-id/53732

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Jaffer H Member Since: Oct 14, 2018
214 of 5,598

Recently a client provide me 3star review without telling any reason, Even I provide him my best efforts work,

Actually he was not able to give me the source of the projects. We both worked for the source of the project but we do not get any source.
Now he is complex and unstable with his own issues and at the end he angry with me and provide me 3star review

My JSS is at 91%,

What I can do to  maintain a 90+ score after this bad review??

Thanks

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Martina P Member Since: Jul 11, 2018
215 of 5,598

Jonathan R wrote:

I basiclly stopped doing business on the upwork platform for the same reason.  I been a freelancer for almost 10 years.  But due to me only having 4 or 5 long term jobs on upwork as needed that never closed due.  Upwork/Odesk dropped my score below 60% after 6 months.  I check every few months to see if they changed anything.  But until they change there JSS system, I rarey accept anywork on the platform.  


 You have no upwork history or JSS, so you are in the same situation as many hundreds of thousands of new freelancers that have not won their first job. So you are no way at any disadvantage, or am I missing something?

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Jonathan R Member Since: Mar 6, 2018
216 of 5,598
My orginal freelancer account is closed.

If you look at towards the beginning of this thread. Your see my original post in 2014.
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Brian F Member Since: Jun 4, 2013
217 of 5,598

Martina- I think Jonathan's issue might be that he had long-term contracts going back years that are dropped from his JSS if they are older thn two years and that he uses the platform unfrequently.

 

This JSS works for people who consistently use thie platform and engage in many separate contracts over short periods of time and long periods of time at the same time.

 

If you are a freelancer who just supplements their income with Upwork with occasioanl work, or uses it as a fallback when times are tough, the JSS system totally disorts a freelancer's record.  Let's say a freelancer had used upwork from 2013 to 2016 and had many contracts with great ratings.  Then worked a full-time job 207-2018 and worked for a single client on upwork all that time that left him a bad review on one contract.  All of a sudent, he loses his job in 2019, in January, and needs to use Upwork as a fallback.  Except now the JSS will literally only count the 1 bad contract for his score and ignore his great work from earlier.

This may not be many people, but there are people that are suffering from less stark exampels of wha I laid out here.  The simple fact is that Upwork has not even bothered to account for outliers with less standard or less desired types of engagement that falls away from the constantly engaged ideal JSS rewards.  JSS needs to find a way to not misrepresent less frequent users and protect longer term histories.  But instead, it does noting, NOTHING, whatsoever, to take these less common circumsances into consideration.  That is why SO MANY longer-temr freelancers are complaining in these forums abotu JSS.

Active Member
Mary Chris H Member Since: Jan 19, 2020
218 of 5,598

Yes, this happened to me. I worked full time on Upwork when it was Elance. I worked for 5 years and made a living at my writing and had almost 100% 5-stars. A couple 4.8 and that's it! When Elance changed over to Upwork, I was embarking on a different career. I didn't notice that all job ratings and feedbacks didn't transfer over. So when I came back, I basically had to start all over again, even though I was totally qualified for jobs that requested a 90% success rate, etc. Upwork needs to ensure that qualified freelancers show up as qualified when it is clear that they do. I don't know where the other ratings and feedbacks went! They should also be recovered! 

I find Upwork has made working on the site extremely more complicated than it used to be. 

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Petra R Member Since: Aug 3, 2011
219 of 5,598

Jonathan R wrote:

I basiclly stopped doing business on the upwork platform for the same reason.  I been a freelancer for almost 10 years.  But due to me only having 4 or 5 long term jobs on upwork as needed that never closed due.  Upwork/Odesk dropped my score below 60% after 6 months.


 So you thought you open a duplicate account? How's that working out?

 

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Jonathan R Member Since: Mar 6, 2018
220 of 5,598
Never opened a duplicate account. I have one for hiring freelancers as i still have active project with a freelancer.

I dont appreciate the assumption being made before you know all the details.
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