Very poor JSS even after 5 stars in all jobs

Farhan I · Jan 20, 2020 03:55:18 AM

How i can work 10 minutes when there is nothing to work due to the change of the client mind.
I accept all the jobs after reviewed it but this is the thing that completely depends on the client mind.

Lukas M · Jan 20, 2020 10:06:57 AM

lets say its easy to avoid these contracts, until it happens to you.

Oleksandra K · Jan 20, 2020 05:07:48 AM

Hello!

I have a question regarding the job success score update.

I had unsuccessful project (contract for 52$ and grade 3.3) , after what my JSC decreased by 3 points.

Then I had successful project (contract for 500$ and grade 5.0) after what my JSC didn't change.

How is it possible that the contract in 10 times more didn't affect anyhow?

Thank you in advance,
Oleksandra Krasnova

Dragos A · Jan 20, 2020 07:57:39 AM

Hi there,

As far as I know, none of the following 3 happened for me, but still, my job success rate has dropped to 80%: - You receive poor public or private feedback from one or more clients.

- Jobs you completed in the past are no longer considered because they are outside the score's time frame

- Jobs with no earnings or no feedback become counted in your score, either because they were closed or because several months have passed since you received a payment.

Can you please inform me of the reason behind it?

Thank you,

Dragos

Petra R · Jan 20, 2020 09:15:14 AM

Dragos A wrote:
Hi there,

As far as I know, none of the following 3 happened for me, but still, my job success rate has dropped to 80%: - You receive poor public or private feedback from one or more clients.
- Jobs you completed in the past are no longer considered because they are outside the score's time frame
- Jobs with no earnings or no feedback become counted in your score,

Dragos, your profile shows 4 completed contracts, but you have actually started 5. Is the fifth new and still in progress? How long has it been open if so? Or was there a contract that was canceled or fully refunded or has led to $ 0 earnings for some other reason?

Priyank R · Jan 20, 2020 12:59:47 PM

Priyank R · Jan 20, 2020 11:55:46 AM

Hi everyone, I'll get straight to the problem. So I recently got my JSS , but even after 5 stars in all of my work done I have 67 JSS. I know client leaves private feedback too which might have effected my JSS.
I have one problem, if you see my profile my second and third job was offered by same client. So what happened was when I completed her first job which was of $250 , after 3 days she deleted her complete website. because this was her fault she again asked me to rebuild her website. I didn't keep the backup because my job was over. She agreed to pay me again and I charged her hourly and completed the work again. She gave me 3 stars for my 2nd job . When I asked her why she gave me 3 stars, she blamed me that I should've kept the backup with me. But I told her that it was not my mistake and she herself agreed to pay me again. I requested and told her that low ratings will create a bad impression of my profile. She then blackmailed me and asked me to return $100 . I didn't want a poor rating so I returned her$100 from the first job. She then changed her review and have me 5 stars.

Now when I have finally completed 5 jobs on upwork,I got my JSS which is too low. I'm pretty sure that I will not get any jobs here now. I have placed bids on so many jobs but because I had no JSS before , I was not getting any jobs. Now with 67% JSS I guess I can't work here. Literally, I'm so frustrated and angry right now.

Rabiya M · Jan 21, 2020 12:26:00 AM

Hi, I have been in Rising Talent pool during my initial 16 weeks. After which upwork calculated by Job sucess score as 80%. And now after 2 weeks, the jss has been dropped to 75%. I do not understand the reason. Please help !!!!

Mudassar A · Jan 21, 2020 02:38:18 AM

Hi there,

I'm working here on uupwork for a while now, One thing that bothering me for a long time now is my Job Sucess Score is falling and then rising on its own. it was 100% then for no reason fall to 94, then to 100% again and when I got Top Rated badge it fell down to 89% and I losy my badge. it rise to 94 after a 5 star job I've done now it is on 93% again, and Top Rated eligible weeks are stuck to 8.

I just wanna know following:

Why my JSS is kept on falling and rising.?
when my Top Rated eligible weeks will be 16 again?
Am I be able to get my Top Rated badge again?

I want a satisfactory answer, sorry for being harsh but I'm fed up.

Kind Regards,

Mudassar

Omer Y · Jan 22, 2020 10:56:57 PM

I hope everyone is doing well. I am at lost about JSS. I have done only a few jobs and few are in progress. But all of sudden my JSS has dropped and the jobs I have completed have 5 stars and one of the on going job is a repeat job.

Also does the due date of a milestone has any effect on the JSS.