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Re: Profile Rating issue

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Active Member
Muhammad Arslan J Member Since: Jan 28, 2019
4491 of 5,647

gurjeet k wrote:

First of all, I pay respect to you brother, that you stood for the truth.
This is what makes us real humans.

Sometimes it happens, when the client themselves are clueless, take it normally, it can happen... but sometimes they are really smart and want to have FREE IDEAS by posting a job at the higher price, and they knew that on higher price many will bid and share valuable ideas, Initially I delivered free work as well, but later I understand and got to know how to deal with such clients, ie I don't share real ideas until they hire you. and try not to get into such things personally but make aware of the client to this community (not his name, just his actions), that is important to secure/save honest freelancers' bid money and efforts.

we should not be biased for client or freelancer, but we all must learn and grow each other by helping and guiding each other.

Petra & Martina, already answered that blocking will not down your JSS. They both are best, experienced and provides great advice always.



Thank you for explaining. That is helpful that we should learn and grow with time. I've already marked Martina's Answer as solution.

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Active Member
Danish J Member Since: Jun 23, 2015
4492 of 5,647

I am someone with a 12 years old profile on Upwork, I have not been very active in last 2 years, however, my entire career span on UPWORK has more than 95% of succcess rate. My clients have left me feedback that can bring emotional tears of joy .... 

 

And just because I haven't worked in 2 years now I have a rating of 59%, which is not letting me make a comeback on Upwork, I want to work full time on upwork again, but no one is hiring me because of the rating, they even question my integrity because of this, this made me cancel my membership plan with Upwork as well. I was paying for nothing. 

 

Now an old client has left me a positive feedback with 100% rating just 2 days ago and it has no impact on my SUCCESS rating, while I was told my support that this will improve if a client leaves me a feedback and ends a job ...... Why on earth is this such an issue.

 

Also, why can't I have a chat with a support agent anymore. the UI directs me to this community forum, it was not like this before. What has happened to Upwork. 

 

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Community Guru
Petra R Member Since: Aug 3, 2011
4493 of 5,647

Danish J wrote:

 

Now an old client has left me a positive feedback with 100% rating just 2 days ago and it has no impact on my SUCCESS rating,


Only contracts in the last two years are calculated into your JSS. It also only updates every 14 days, the next update will be on Sunday. This means any feedback you got in the last few days will count into your JSS on Sunday (evening)

 

You have to be top rated to get Chat Support.

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Active Member
Md K Member Since: Jul 2, 2020
4494 of 5,647

Hi, I am a new freelancer, and recently I have completed a job and get 5 star feedback, but it's not showing at my account, and at the status section it says "Last updated Jun 21". When my "Job Success Score" will change? Thank you

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Ace Contributor
Nemanja R Member Since: Mar 25, 2019
4495 of 5,647

It can take a day or two.

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Community Guru
Petra R Member Since: Aug 3, 2011
4496 of 5,647

Md K wrote:

Hi, I am a new freelancer, and recently I have completed a job and get 5 star feedback, but it's not showing at my account, and at the status section it says "Last updated Jun 21". When my "Job Success Score" will change? Thank you


You won't get a JSS at all until you have completed at least 4 to 8 (depending on size) contracts with a minimum of 3 different clients.

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Ace Contributor
Arfat H Member Since: Jun 11, 2019
4497 of 5,647

I completed one project and get 4.80 feedback. But I have no JSS yet. If I completed another job, Will I See my JSS in my profile? 

 

Thanks Upwork

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Community Guru
Petra R Member Since: Aug 3, 2011
4498 of 5,647

Arfat H wrote:

I completed one project and get 4.80 feedback. But I have no JSS yet. If I completed another job, Will I See my JSS in my profile? 


No, you need 4 to 8 completed contracs from a minimum of 3 different clients

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Active Member
Charles F Member Since: Jan 9, 2020
4499 of 5,647

Hi,

 

I currently have a job success score of only 61%, although all my public feedback has been near 5 stars.

 

My "clients who recommend me" is also at 86%. 

 

I'm at a loss as to why my success score is so low. I did have a canceled contract that never even started, so I wonder if that is it. There was another job that did complete, which was not the smoothest and no feedback was given from the client. So I wonder if this specific job is dragging me down.

 

Is there a way to find out the effect of a single job on a success score? And if I was to refund the client, could that potentially improve my overall score?

 

Thanks

 

 

 

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Ace Contributor
Arfat H Member Since: Jun 11, 2019
4500 of 5,647

I completed one hourly job and get 4.80 feedback. If i completed another job can i get jss on my profile

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