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agoldbloom
Community Member

JSS

Hello

I have a JSS of 96%. On my first job I got 4.15 stars. All subsequent jobs have been 5 stars. How do I get a JSS that more accurately reflects my work?  I have ongoing clients so they have never rated my work. They just give me more work.

Thanks

Alice

1 REPLY 1
melaniekhenson
Community Member

Hey, Alice. The JSS tends to be accurate because it includes private feedback from the client that you don't see. For various reasons, many clients are uncomfortable saying outright to freelancers (and on their public feedback) that they weren't satisfied. The private feedback includes important metrics such as whether they would recommend you to other clients.

 

96% isn't bad. And you can definitely go up from there. 

 

What do your stats say for clients who would recommend you?

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