JSS

[Mark T]

Hello and Good Day,

I have five jobs that received 5-star rating, earning a total of almost $1,500.

And one job where I received 4 star rating that only earned $50.

And yet, my current Job Success Score is only 93%.

Could anyone explain to me how it's calculated?  I feel that it's a bit too low and might be affecting my marketability.

Thanks and Regards,

Mark

[Petra R]

@Mark T wrote:

I have five jobs that received 5-star rating, earning a total of almost $1,500.

And one job where I received 4 star rating that only earned $50.

And yet, my current Job Success Score is only 93%.

Could anyone explain to me how it's calculated?  I feel that it's a bit too low and might be affecting my marketability.

 You got poor private feedback on one of your jobs. What is your "private Job Success Score" (The "Clients who would recommend you" percentage on your My Stats Page?)

[MS. Joy D]

This JSS iish is annoying as the invitations.

I haven't had any any negative feedback since MAY 2018 and my stats from five weeks till today reads   {Clients who would recommend you: 56%
Long-term clients: 22%}

How about that?

[Martina P]

---

@MS. Joy D wrote:

This JSS iish is annoying as the invitations.

I haven't had any any negative feedback since MAY 2018 and my stats from five weeks till today reads   {Clients who would recommend you: 56%
Long-term clients: 22%}

How about that?

---

 Your client who would recommend you metric (private feedback) is a really low number, so that is the reason for your drop right there. 

[MS. Joy D]

Weird. My stats today did not change since the last reviews...Only the JSS did.

[Petra R]

---

@MS. Joy D wrote:

Weird. My stats today did not change since the last reviews...Only the JSS did.

---

 That's because your private JSS is over the lifetime of your profie, your (public) JSS is calculated on 6 months, 12 months or 24 months, whichever is the best.  As contracts (good or bad) fall out of your calculation window, your JSS can go up or down without the lifetime metric changing.

A private JSS of 56% is shockingly poor and means something is going very very wrong

with far too many of your contracts.

@MS. Joy D wrote:

100% to 78% with no negative outcomes still doesn't add up for me but hopefully while i am away, the automatic window will resolve on its own.

 No, it will not, in fact it will drop lower because "while you are away" nothing is getting added to your 6 months window and it will default to your longer calculation windows which are worse, based on that horrific private JSS in the 50s.

[MS. Joy D]

@Petra,

.....calculated on 6 months, 12 months or 24 months, whichever is the best?

Oh ok, I accept this as my best even though i haven't had any issue since May 2018 but my score just dropped from 100% to 78%.

The only thing i see is 5 star feedbacks and inactive projects.

Also according to statistics here. Freelancers with score below 75%, may find it difficult to win new clients in the marketplace.

Does it suggests that i concentrate on offering quality for less especially low paid jobs until my JSS improves while the platform deducts upto 20% commissions?

The idea is good, goodluck with that.

BTW, I stopped Upworking full-time since early 2017.

I am contented with whatever i am doing "while i am away" supposing the JSS continues to drop.

What's JSS when am still able to freelance on my own and pay my bills? 

You can see at: DATA.ENTRY.EXPERT that i only ended some inactive Upwork projects, today. I am not entirely impressed with my Upwork experience.

Goodnight, have some rest too.

[MS. Joy D]

>>

[Mark T]

Thanks Petra,

I got 80% on clients who would recommend you.  I believe it's the 4 star feedback who gave me the low score.

Ironically, the same guy who gave me 4 star feedback, gave me a very positive comment and tried to hire me again in a new job to add new features for the app I did for him previously.  I declined the job offer, obviously.

It's weird.  Either this guy rated me low by mistake or have unusually high standard.  By any chance, this can be ammended?  I think it's hurting my chances.

Regards,

Mark

[Tonya P]

No. Scores are scores. You don't get a do over.