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JSS

Active Member
Mubashir A Member Since: Jul 23, 2018
2031 of 2,731

Greetings,

I have recently noticed that my JSS score is below 100% and it's 93%. I have noticed that all reviews which I have on my profile are 5 stars and none rate on my profile with low rating and why it get down? 
Can you give me any valid reason?

Looking forward to your positive response.

Kind Regards 
Mubashir

Community Guru
Martina P Member Since: Jul 11, 2018
2032 of 2,731

Mubashir A wrote:

Greetings,

I have recently noticed that my JSS score is below 100% and it's 93%. I have noticed that all reviews which I have on my profile are 5 stars and none rate on my profile with low rating and why it get down? 
Can you give me any valid reason?

Looking forward to your positive response.

Kind Regards 
Mubashir


Your post finds itself on page 202 of a long thread. It has been moved here by a moderator because the subject has been discussed before. I suggest you start at page 1, and you will definitely find your answer(s) once you reach page 202. Happy reading! 

Active Member
Steven A Member Since: Nov 30, 2018
2033 of 2,731

This is strange. If I get a review, it's 5 stars, sure 60% of clients don't leave any feedback but I ask over and over again and I have no control over that -- I don't blame them, when you're busy the last thing youc are about is leaving feedback even when something did go well.

 

All UpWork supoprt can tell me is "it must be negative private feedback" so I guess I have to believe that everyone has a split personality, leaving 5 stars and then doing the opposite on the private feedback.

 

Another thing I'm still trying to grasp is the longevity of contracts, I have had a few that went on for months with only 5-10 hours logged monthly, I know that's a problem, again out of my control.

 

Am I the only one that thinks this is a strange system to try to navigate? In addition to the fact that it opens freelancers up to unreasonable demands sort of leverage against them "do more for me or else..."

 

Would love to know any strategies for at least getting a fair rating when there are uncontrollable factors like longstanding/low hour amount contracts, I guess you could say "don't take any longlasting low hourly contracts" right, ok, not everything is forseeable.

 

Community Guru
Phyllis G Member Since: Sep 8, 2016
2034 of 2,731

Steven A wrote:

This is strange. If I get a review, it's 5 stars, sure 60% of clients don't leave any feedback but I ask over and over again and I have no control over that -- I don't blame them, when you're busy the last thing youc are about is leaving feedback even when something did go well.

 

All UpWork supoprt can tell me is "it must be negative private feedback" so I guess I have to believe that everyone has a split personality, leaving 5 stars and then doing the opposite on the private feedback.

 

Another thing I'm still trying to grasp is the longevity of contracts, I have had a few that went on for months with only 5-10 hours logged monthly, I know that's a problem, again out of my control.

 

Am I the only one that thinks this is a strange system to try to navigate? In addition to the fact that it opens freelancers up to unreasonable demands sort of leverage against them "do more for me or else..."

 

Would love to know any strategies for at least getting a fair rating when there are uncontrollable factors like longstanding/low hour amount contracts, I guess you could say "don't take any longlasting low hourly contracts" right, ok, not everything is forseeable.

 


You won't get much that's illuminating about JSS from the CS reps, they honestly don't know much about how it works. None of us understands it completely because it's a black box by design. First and foremost, it exists to give clients a way of sifting through the global marketplace of FLs that is UW. It is not built for FLs. That said, its impact on your life can be managed, to a large extent, by understanding some fundamentals.

 

I'm pretty sure the high percentage of "no feedback" contracts is hurting you. One or two, here and there, are not a problem but "a pattern" of such outcomes weighs against you. (No, we don't know exactly what constitutes a pattern.) To avoid these, let the client close the contract so they are required to leave fb. [Either party can close a contract and is required to leave fb when doing so. The other party is notified and invited to leave fb but not required. Once both parties have fb, it becomes visible to the other party. Or after 14 days, if the second party bails.] There's no urgency about closing a contract as long as money changed hands. An idle contract will not hurt your JSS unless you have a lot of them. Tidy up now and then by closing old, idle ones where the client has disappeared. But just close them one at a time, so they are interspersed with more recent closures with good fb.

 

Long-term, low-activity contracts are not necessarily problematic. I have an hourly one that's been active for 2+ years, that I bill <10 hrs/month. It has actually been a big help during periods when I was mostly working off the platform. It keeps me from having a 30-day stretch with no earnings. (If that happens, UW sets your profile to 'private' and you have to ask CS to switch it back.)

 

Private feedback is a key variable. It's human nature to avoid uncomfortable conversations. Clients will score you differently in public and in private. What is your 'clients who would recommend you' percentage? That is your best indicator of how private fb is running. BTW, that data point updates at different intervals than the JSS (which updates like clockwork every two weeks), intentionally to prevent FLs from linking a specific score change to a specific client. Sadly, there are many FLs who have no compunction about harassing clients about scores, which has led to the weird and imperfect system we have today.

 

As near as I can tell, it's optimal to have a mix of long-term and one-off contracts; and a mix of longtime and new clients. (The latter is Freelancing 101, here or anywhere else: eggs in several baskets.) Beyond that, each FL has to do their own arithmetic around setting their fees to allow for the expense associated with working here, while competing successfully for the business that best fits their practice.

Active Member
Steven A Member Since: Nov 30, 2018
2035 of 2,731

My "clients who would recommened" you percentage is 100%, JSS is truly flawed, or the worst thing to do is consider "no feedback" as bad because I am literally reminding people 4x in one day and still not getting feedback, but these are people that have re-hired me it's not unhappiness with the work, it's just human nature to not leave feedback 

Community Guru
Petra R Member Since: Aug 3, 2011
2036 of 2,731

Steven A wrote:

My "clients who would recommened" you percentage is 100%, JSS is truly flawed, or the worst thing to do is consider "no feedback" as bad because .....  it's just human nature to not leave feedback 


"No feedback" is only an issue when you have an excessive percentage of it, otherwise it has no effect at all, and you can easily avoid having an excessive percentage by not closing contracts yourself and encouraging clients to do so once the work is done.

 

If you let clients end the contract you get feedback on 100% of the contracts they close.

Active Member
Marijana P Member Since: Apr 7, 2015
2037 of 2,731

Thank you Petra for answering to my post, too.

 

Steven's posts are very good, I myself noticed some of this things, too.

 

I occasionally see some colleagues who I know had percentage under 100 % years ago, and now it's 100 %, I don't know if they had so many open unpaid contracts, I think they were new here, or is it something with algorithm.

 

I think that something with search algorithm isn't OK, too, and I already asked helpdesk before about that.

 

Also, when my statistics updated before, some things were totally erased, and began from the start, just like with the ones whose percentage grew up to 100 %.

 

 

 

Community Guru
Petra R Member Since: Aug 3, 2011
2038 of 2,731

Marijana P wrote:

 

Also, when my statistics updated before, some things were totally erased, and began from the start, just like with the ones whose percentage grew up to 100 %.


That is because your JSS is the best of your 3 calculation windows: 6 months, 1 year and 2 years.

So once negative outcomes fall out of your calculation window(s) - they no longer affect your JSS.

 

Active Member
Marijana P Member Since: Apr 7, 2015
2039 of 2,731

Didn't know that, and it's important. Thank you.

Active Member
Steven A Member Since: Nov 30, 2018
2040 of 2,731

That sounds good and I'll try it, but it's the same issue: now instead of ignoring my request to leave feedback they will ignore my request to close the contract.

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