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JSS

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Community Guru
Petra R Member Since: Aug 3, 2011
2031 of 5,529

Amrin S wrote:

My JSS fell from 93% to 80% two weeks ago on the previous update. 

After today's update, it has again become 93% from 80% 

Isn't this weird, why my JSS sticking around these 2 numbers? 

I am really happy though!


It probably means that the impact of whatever client caused the drop was excluded. When a client is suspended or is flagged as having far too many poor outcomes, all contracts with such clients are excluded from the calculation.

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Community Guru
Yeasir A Member Since: May 16, 2017
2032 of 5,529
Adding with Petra's reply,
I think you had few contracts ended also!
May be they had been counted as positive outcomes in your JSS calculation also.
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Community Guru
Petra R Member Since: Aug 3, 2011
2033 of 5,529

Yeasir A wrote:

I think you had few contracts ended also!
May be they had been counted as positive outcomes in your JSS calculation also.

She didn't - as is clear from her profile.

Plus it would take a LOT of contracts to recover such a drop.

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Ace Contributor
Amrin S Member Since: Jun 23, 2018
2034 of 5,529

Would I now get back my top-rated status as I have 14 eligible weeks?

And would it give me the feedback removal perk again with the new top rated badge? (I haven't completed 10 jobs after using the perk)

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Community Guru
Petra R Member Since: Aug 3, 2011
2035 of 5,529

Amrin S wrote:

Would I now get back my top-rated status as I have 14 eligible weeks?

And would it give me the feedback removal perk again with the new top rated badge? (I haven't completed 10 jobs after using the perk)


You should get top rated back (it'll take a day or two) if you fulfill all requirements, but you still need 10 closed comtracts and 3 months must have passed since you last used the perk, you don't get a "new perk" for falling out of top rated.

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Ace Contributor
Amrin S Member Since: Jun 23, 2018
2036 of 5,529

Thanks!

Got it.

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Active Member
Raphael Q Member Since: Nov 8, 2018
2037 of 5,529

Hello upwork agencies.

I am Raphael Quin from France. and I have one question for your support team.

 

I have been working on here for more than 3 months and used to make clients fully happy with my quality works which means that I have 5marks and good feedbacks.

Suddnely, I noticed my 98% job success score today and I still can;t understand the reason why it is decreased even though I did complete all successfully and did get 5*marks and perfect feedbacks.

 

I think there might be some unexpected issues on this problem.

As you know, job success score is the most important one for developers so I want you to fix it asap.

Everybody admits the perfect assistance of upwork.com support team.

 

I am sure that your suppor team will figure this out soon so I would be happy with my original 100% JSS.

Thanks for your kind attention.

Best Regards.

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Community Guru
Tiffany S Member Since: Jan 15, 2016
2038 of 5,529

There are a lot of factors in JSS that you can't see or don't know how heavily are weighted, and you'll drive yourself crazy if you monitor it this closely and need to understand every time if fluctuates by a point or two. Probably, one of your clients gave you less than perfect private feedback. You'll never know. Just keep doing good work and keep reminding yourself that 98% is nothing to be upset about.

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Community Guru
Petra R Member Since: Aug 3, 2011
2039 of 5,529

Raphael Q wrote:

 

Suddnely, I noticed my 98% job success score today


Surely you are not whining about a 98% JSS? Someone left less than perfect (but still good) private feedback.

You better get used to it, it is almost impossible to stay at 100% all the time.

 

 

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Ace Contributor
Grigoriy F Member Since: Aug 6, 2017
2040 of 5,529
Hi. What is your "clients who would recommend you" score in My Stats?
What was your JSS before update?
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