I?m looking for to be top rated and I tried all my best to satisfy my clients. But I feel that my JSS is not even moving 1%.
Please help if u can.
Muhammad Z wrote:
Before 2 weeks , My job success score was suddenly dropped without any feedback. That time I was working on 4 projects. Recently I have completed 4 project's successfully with received good feedbacks and i earn $1000 plus. But unfortunately my job success score dropped again. I don't understand why my score going down. Any one let me know that what is the reason and how I can increase my score.
You have a row of contracts where clients dropped stars for one thing or the other. That likely means their private feedback wasn't all that wonderful either.
What does your private feedback percentage say? The "Clients who would recommend me" percentage on your "My Stats" page
Muhammad Z wrote:
Hi , Thanks for your response. Please see my Stars in attached file. Suddenly client recommendation score also dropped.
That means you had really poor private feedback in the last few contracts.
65% is shockingly low and you need to take a long, hard look at why so many of your clients are so unhappy with their experience working with you.
Considering how poor your private feedback is, you're lucky that your JSS is still as high as it is.
Hey Freelancers, I'm just here to vent my fustrations about JSS like many before me
I had a 94%, and a bad 1.8 star review dropped me to 86%, causing me to lose my top rated badge.
(I didn't know til it was too late that I could still scrub the review for 2 weeks after losing the badge)
I got a good review of 4.6 stars and my JSS dropped!! I was then at 82%.
I then got two 5 star reviews ... JSS only increased 1%, leaving me at 83%.
One of these reviews the client had actually contacted me because they forgot to review, and I had to enable them to change the review. Not sure if this makes a difference in JSS calculation.
From reading other posts, it seems like JSS calculation is a mystery, but I know the private feedback/reccomendation percentage makes a difference. I have a 73% reccomendation rate, which seems a little low compared to the public feedback I have received.
So, I'm a little miffed at the JSS ... I was sure it would increase (by more than 1%) after the two 5 star reviews. I'm definitely finding it harder to get hired now that my JSS is below 90% again. I just wanna do good work for paying clients! *tiny violin plays softly in the background*
Anyway thanks for listening to me btch and moan. Sympathetic and Snarky comments gladly accepted.
May The JSS Be Ever In Your Favor