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JSS

Active Member
Olawale A Member Since: Oct 12, 2018
2351 of 2,562
At first, you can not be too sure if the jobs you ended really resulted in a good private feedback unless you feel what you did should earn you that and secondly, it can take a single job to drop you by up to 4% all depending on your total jobs but will take many jobs to rise back as all will be addition and division and it takes more jobs to rise than to fall but most importantly, just focus on providing a Top notch service to your clients and stop looking at your job success score and with time, you'll rise back when you are least expecting it. I dropped to 84% last year December by 2 bad job and today, I'm back at 100% simply because I stopped looking at the job success score after doing so for months and nothing happens but instead, always aim at doing my best for my clients and only take jobs i'm very sure of satisfying my client 101%
Active Member
Ayah A Member Since: Jul 15, 2019
2352 of 2,562
Thanks for replying, I?m confused because I have got one 4 stars and it dropped me to 87%
I?m looking for to be top rated and I tried all my best to satisfy my clients. But I feel that my JSS is not even moving 1%.
Please help if u can.
Active Member
Ahmed H Member Since: Dec 7, 2017
2353 of 2,562

My JSS droped from 97 to 93 while I didn't complete any contracts in the last 14 days.

Active Member
Olawale A Member Since: Oct 12, 2018
2354 of 2,562
That was as a result of a good job dropping out of your calculation/your current best jss window
Active Member
Muhammad Z Member Since: Jan 22, 2018
2355 of 2,562
Before 2 weeks , My job success score was suddenly dropped without any feedback. That time I was working on 4 projects. Recently I have completed 4 project's successfully with received good feedbacks and i earn $1000 plus. But unfortunately my job success score dropped again. I don't understand why my score going down. Any one let me know that what is the reason and how I can increase my score.
Community Guru
Petra R Member Since: Aug 3, 2011
2356 of 2,562

Muhammad Z wrote:
Before 2 weeks , My job success score was suddenly dropped without any feedback. That time I was working on 4 projects. Recently I have completed 4 project's successfully with received good feedbacks and i earn $1000 plus. But unfortunately my job success score dropped again. I don't understand why my score going down. Any one let me know that what is the reason and how I can increase my score.

You have a row of contracts where clients dropped stars for one thing or the other. That likely means their private feedback wasn't all that wonderful either.

What does your private feedback percentage say? The "Clients who would recommend me" percentage on your "My Stats" page

Active Member
Muhammad Z Member Since: Jan 22, 2018
2357 of 2,562
Hi , Thanks for your response. Please see my Stars in attached file. Suddenly client recommendation score also dropped.
Community Guru
Petra R Member Since: Aug 3, 2011
2358 of 2,562

Muhammad Z wrote:
Hi , Thanks for your response. Please see my Stars in attached file. Suddenly client recommendation score also dropped.

That means you had really poor private feedback in the last few contracts.

65% is shockingly low and you need to take a long, hard look at why so many of your clients are so unhappy with their experience working with you.

Considering how poor your private feedback is, you're lucky that your JSS is still as high as it is.

 

 

Active Member
Muhammad Z Member Since: Jan 22, 2018
2359 of 2,562
Thanks for updating me. My previous JSS was 87% and suddenly dropped at 83% without any feedback. That time all contract's was active and I was working on it. My all previous clients are interested to work with me in future. Because I delivered good results to them. In my recent contract's , I got 5 starts in 2 projects. 4 star and 4.60 star in other contract's. I think its not bad feedback.
Ace Contributor
Kendra C Member Since: Feb 18, 2019
2360 of 2,562

Hey Freelancers, I'm just here to vent my fustrations about JSS like many before me Smiley Wink

 

I had a 94%, and a bad 1.8 star review dropped me to 86%, causing me to lose my top rated badge.

(I didn't know til it was too late that I could still scrub the review for 2 weeks after losing the badge)

 

I got a good review of 4.6 stars and my JSS dropped!! I was then at 82%.

 

I then got two 5 star reviews  ... JSS only increased 1%, leaving me at 83%.

One of these reviews the client had actually contacted me because they forgot to review, and I had to enable them to change the review. Not sure if this makes a difference in JSS calculation.

 

From reading other posts, it seems like JSS calculation is a mystery, but I know the private feedback/reccomendation percentage makes a difference. I have a 73% reccomendation rate, which seems a little low compared to the public feedback I have received.

 

So, I'm a little miffed at the JSS ... I was sure it would increase (by more than 1%) after the two 5 star reviews. I'm definitely finding it harder to get hired now that my JSS is below 90% again. I just wanna do good work for paying clients! *tiny violin plays softly in the background*

 

Anyway thanks for listening to me btch and moan. Sympathetic and Snarky comments gladly accepted.

May The JSS Be Ever In Your Favor

 

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