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JSS

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Active Member
Ayah A Member Since: Jul 15, 2019
2391 of 4,048
Thanks for replying, I?m confused because I have got one 4 stars and it dropped me to 87%
I?m looking for to be top rated and I tried all my best to satisfy my clients. But I feel that my JSS is not even moving 1%.
Please help if u can.
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Ahmed H Member Since: Dec 7, 2017
2392 of 4,048

My JSS droped from 97 to 93 while I didn't complete any contracts in the last 14 days.

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Olawale A Member Since: Oct 12, 2018
2393 of 4,048
That was as a result of a good job dropping out of your calculation/your current best jss window
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Muhammad Z Member Since: Jan 22, 2018
2394 of 4,048
Before 2 weeks , My job success score was suddenly dropped without any feedback. That time I was working on 4 projects. Recently I have completed 4 project's successfully with received good feedbacks and i earn $1000 plus. But unfortunately my job success score dropped again. I don't understand why my score going down. Any one let me know that what is the reason and how I can increase my score.
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Community Guru
Petra R Member Since: Aug 3, 2011
2395 of 4,048

Muhammad Z wrote:
Before 2 weeks , My job success score was suddenly dropped without any feedback. That time I was working on 4 projects. Recently I have completed 4 project's successfully with received good feedbacks and i earn $1000 plus. But unfortunately my job success score dropped again. I don't understand why my score going down. Any one let me know that what is the reason and how I can increase my score.

You have a row of contracts where clients dropped stars for one thing or the other. That likely means their private feedback wasn't all that wonderful either.

What does your private feedback percentage say? The "Clients who would recommend me" percentage on your "My Stats" page

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Muhammad Z Member Since: Jan 22, 2018
2396 of 4,048
Hi , Thanks for your response. Please see my Stars in attached file. Suddenly client recommendation score also dropped.
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Community Guru
Petra R Member Since: Aug 3, 2011
2397 of 4,048

Muhammad Z wrote:
Hi , Thanks for your response. Please see my Stars in attached file. Suddenly client recommendation score also dropped.

That means you had really poor private feedback in the last few contracts.

65% is shockingly low and you need to take a long, hard look at why so many of your clients are so unhappy with their experience working with you.

Considering how poor your private feedback is, you're lucky that your JSS is still as high as it is.

 

 

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Muhammad Z Member Since: Jan 22, 2018
2398 of 4,048
Thanks for updating me. My previous JSS was 87% and suddenly dropped at 83% without any feedback. That time all contract's was active and I was working on it. My all previous clients are interested to work with me in future. Because I delivered good results to them. In my recent contract's , I got 5 starts in 2 projects. 4 star and 4.60 star in other contract's. I think its not bad feedback.
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Ace Contributor
Kendra C Member Since: Feb 18, 2019
2399 of 4,048

Hey Freelancers, I'm just here to vent my fustrations about JSS like many before me Smiley Wink

 

I had a 94%, and a bad 1.8 star review dropped me to 86%, causing me to lose my top rated badge.

(I didn't know til it was too late that I could still scrub the review for 2 weeks after losing the badge)

 

I got a good review of 4.6 stars and my JSS dropped!! I was then at 82%.

 

I then got two 5 star reviews  ... JSS only increased 1%, leaving me at 83%.

One of these reviews the client had actually contacted me because they forgot to review, and I had to enable them to change the review. Not sure if this makes a difference in JSS calculation.

 

From reading other posts, it seems like JSS calculation is a mystery, but I know the private feedback/reccomendation percentage makes a difference. I have a 73% reccomendation rate, which seems a little low compared to the public feedback I have received.

 

So, I'm a little miffed at the JSS ... I was sure it would increase (by more than 1%) after the two 5 star reviews. I'm definitely finding it harder to get hired now that my JSS is below 90% again. I just wanna do good work for paying clients! *tiny violin plays softly in the background*

 

Anyway thanks for listening to me btch and moan. Sympathetic and Snarky comments gladly accepted.

May The JSS Be Ever In Your Favor

 

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Community Guru
Melanie H Member Since: Nov 2, 2017
2400 of 4,048
Hey, Kendra. You can still learn from this. When you click on each Job, which categories (Skills, Communication, etc.) are less than 5 stars? Those are what you need to work on. If none of the above, think honestly about every job. Were there any comments or hints that suggest the client may not have been totally satisfied?

If you're still utterly mystified - and again, you need to be honest here - how carefully do you select your Clients? What are their reviews from other Freelancers like, for example?

Have you ever worked a desk job? If so, were there any criticisms that seemed to repeat across different supervisors?

Anyone can get the random just-plain-ornery client but if low private FB is a consistent thing, then IMO it's time for a little self-assessment. You CAN change this for the future.
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