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JSS

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Community Guru
John K Member Since: Feb 17, 2015
3121 of 5,754

Carol, if you look at https://www.upwork.com/my-stats/ does it show "Recent account holds" 0 and "Top Rated eligible weeks" 13 of 16 or better? If so, you should get the badge back real soon. You might also PM a moderator if it's still missing tomorrow.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
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Active Member
Samin S Member Since: Nov 24, 2019
3122 of 5,754
I have completed 4/4 successful job, and my clients approved all that stuff. You can check my conversation with client. Clients also gave me a good feedback. My JSS is 50%, i am shocked to see this. My job success score should be 98% according to my rating. Please solve my this issue, otherwise this thing generate untrust on upwork and would encourage me to leave upwork. 50% JSS is ridiculous.
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Ace Contributor
David M Member Since: Aug 16, 2016
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Community Guru
Robin H Member Since: May 28, 2019
3124 of 5,754

Samin S wrote:
I have completed 4/4 successful job, and my clients approved all that stuff. You can check my conversation with client. Clients also gave me a good feedback. My JSS is 50%, i am shocked to see this. My job success score should be 98% according to my rating. Please solve my this issue, otherwise this thing generate untrust on upwork and would encourage me to leave upwork. 50% JSS is ridiculous.

How do you get 98%?  What's your formula?  You have 4 jobs.  2 of which have no feedback.  1 is a 4.8/5 (which is good, but doesn't help your cause).

 

You need to solve this issue yourself.  No one on Upwork will do it for you.   The solution is simple: score small wins - get clients to hire you, do a good job and they need to leave you feedback

 

Remember to never close a contract on your own.  Ask a client to do it.  If they don't, leave it open.  It won't negatively affect your JSS as much as closing the contract and not getting feedback.  


Out of curiosity, what is your "clients who will recomend you" score?

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Community Guru
Richard W Member Since: Jun 22, 2017
3125 of 5,754

Samin S wrote:
I have completed 4/4 successful job, and my clients approved all that stuff. You can check my conversation with client. Clients also gave me a good feedback. My JSS is 50%, i am shocked to see this. My job success score should be 98% according to my rating. Please solve my this issue, otherwise this thing generate untrust on upwork and would encourage me to leave upwork. 50% JSS is ridiculous.

Only the jobs with feedback count towards your JSS. It looks like one of those two clients must have given you unenthusiastic private feedback, so that job does not count as a "success". I think it's clear which job that was: "can do better". 1/2 = 50%.

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Community Leader
Atifa T Member Since: Aug 4, 2012
3126 of 5,754

My job success score is constantly falling by 1% every 2 weeks and the problem is that there is no apparent reason. I have only been working on 1 contract and no contract has been closed for the past one month. This constant fall is alarming for me. Can anyone guide me.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3127 of 5,754

Hi Gulam,

 

Your JSS score reflects your overall contract history with your clients and is based on your (or your agency's) relationships and feedback. You can read this help article to learn more about what affects your score and how you can improve it. Thanks!


-Joanne
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Community Leader
Atifa T Member Since: Aug 4, 2012
3128 of 5,754

Hi, Can anyone look at my profile and let me know why my job success score is falling. apparently, I have not closed any contract within the past two weeks.

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Community Guru
Viacheslav K Member Since: Sep 9, 2015
3129 of 5,754

Your profile is set to private here.

Most likely some old 'good' contracts are counted anymore because of the time frame.

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Active Member
Kundan K Member Since: Jan 29, 2018
3130 of 5,754

Hi,
I'm a freelancer and working with Upwork for the long term. Now I see that my JSS is calculating wrong according to this "https://support.upwork.com/hc/en-us/articles/211068358-Job-Success-Score".

I have also completed many jobs but my JSS is still less than 100. So please help me with it.

Profile: https://www.upwork.com/freelancers/~01bad7a7f5196af737

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