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JSS

Active Member
Aditya P Member Since: Oct 30, 2016
1141 of 2,232

Hi ,One of my Client gave me 3.5 rating but i sent them request to change their feedback and now i got the 5 star rating but when  i see job score its reduced from 89% to 86% Job Success ?.

 

its happen twice with job Score.Couple of days before i was Top rated. but one of client gave me low rating but after i sent the request to change the feedback score , client change the feedback & gave me 5 star rating but after few days i drop from top rated to 89%.

 

Are there any My Miscalculation or any bug ?

 

Please Advise.

Thanks & Regards!

Aditya

Community Guru
Petra R Member Since: Aug 3, 2011
1142 of 2,232

@Aditya P wrote:

Hi ,One of my Client gave me 3.5 rating but i sent them request to change their feedback and now i got the 5 star rating but when  i see job score its reduced from 89% to 86% Job Success ?.

 

its happen twice with job Score.Couple of days before i was Top rated. but one of client gave me low rating but after i sent the request to change the feedback score , client change the feedback & gave me 5 star rating



That is because pestering a client to change the feedback only allows them to change the public feedback. The private feedback remains and affects your JSS.
 

Active Member
Aditya P Member Since: Oct 30, 2016
1143 of 2,232

Hi Petra,

Thank you for your Reply.

Then How i can Request to client change their Private feedback?

As sometime Clients by Mistake Leave low Rating ?

 

Please Advise as the low rating effect my work & cients.

Community Guru
Petra R Member Since: Aug 3, 2011
1144 of 2,232

@Aditya P wrote:

Then How i can Request to client change their Private feedback?

.

 You can't. Nor can the client. Nobody can. The private feedback is set in stone and can not be changed to make sure that freelancers who are unprofessional enough to pester clients to have their feedback changed can not manipulate the JSS.


If you were top rated before this Sunday you can, however, use your perk and request for the contract to be excluded from your JSS calculation, provided you haven't used the perk in the last 3 months and 10 contracts.

Active Member
Gulraiz Ahmad S Member Since: Feb 16, 2018
1145 of 2,232

Hi,

I have 15 successfully completed jobs and 6 ongoing projects on upwork.

Out of these 15 finished jobs I have been awarded five stars for 14 jobs. The remaining 1 was finished last week with 4.6 stars.

I had 100 jss on upwork till last week, but due to that one job with 4.6 stars my score fell to 97 and that happened last week.

Total stars I received 74.6 out of 75 which is 99.46%

Can anybody tell why I fell to 97% instead of 99%?

Community Leader
Prachi T Member Since: Nov 4, 2017
1146 of 2,232

The calculation isn't as straightforward as that.

It takes into account not just the public feedback, but also the private feedback that the client left you, along with other factors.

Active Member
Gulraiz Ahmad S Member Since: Feb 16, 2018
1147 of 2,232

Thanks Prachi for the reply.

Active Member
Lou Maria Fei P Member Since: Dec 16, 2017
1148 of 2,232

Is there a way where my Job Success score can be recalculated? It always decreasing. Last 2 weeks it is 93%, then after 2 weeks it is now 89% and I got 2 new good feedbacks with 5 stars and a strong relationship with those clients. Please let me know if it is possible to recalculate it. Thanks!

 
 
Active Member
Adrian Steven Q Member Since: Sep 7, 2017
1149 of 2,232

Hello. I've been in Upwork for quite a long time now and was able to reach a JSS of 100%. Now, I decided to work in a local company to undergo training and gain experience so I can expand my skillset which I could be used when I get back to Upwork. Will my JSS go down during the time of my inactivity since my training will go for few months? I don't have active and inactive contracts.

Active Member
Adrian Steven Q Member Since: Sep 7, 2017
1150 of 2,232

I got a reply from a customer support thru chat. This might be helpful for readers.

"

To give you more understanding on how your score updates, the Upwork system takes snapshots of your 6-, 12- and 24-month history in the marketplace and calculates a score for each, so even if you do not have new contracts, it is possible that score will change. One example would be if one, two or three of your previous jobs will be outside the 24 month period that will not be included in the calculation of your score thus the score will change
also know that taking a break will not adversely affect Job Success Score. If you take a break, the score will stay the same while past jobs remain as long as these jobs are in the 24-month window.
Job Success looks at the overall performance in the past 24-months and more heavily weighs recent work (not a lack of work). If you had a rough start, but are improving, older jobs won't count against them as much.
"

 

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