I have 15 successfully completed jobs and 6 ongoing projects on upwork.
Out of these 15 finished jobs I have been awarded five stars for 14 jobs. The remaining 1 was finished last week with 4.6 stars.
I had 100 jss on upwork till last week, but due to that one job with 4.6 stars my score fell to 97 and that happened last week.
Total stars I received 74.6 out of 75 which is 99.46%
Can anybody tell why I fell to 97% instead of 99%?
The calculation isn't as straightforward as that.
It takes into account not just the public feedback, but also the private feedback that the client left you, along with other factors.
Hello. I've been in Upwork for quite a long time now and was able to reach a JSS of 100%. Now, I decided to work in a local company to undergo training and gain experience so I can expand my skillset which I could be used when I get back to Upwork. Will my JSS go down during the time of my inactivity since my training will go for few months? I don't have active and inactive contracts.
I got a reply from a customer support thru chat. This might be helpful for readers.
That would only be the case if your 2 year or 12 month windows are also 100%.
If you were ever below 100% and take 6 months off, and therefor no longer HAVE a 6 month window with enough completed contracts to calculate a JSS with, the JSS will default to the 12 or 24 month windows and if those are NOT 100% your JSS will go down.
@Priyanka B wrote:
My Profile page shows 91% Jss and Stats page shows 94%.. Which one is correct?
Wait a few hours until it has all updated. Whatever it shows then is the correct one.
My JSS seems to be stuck at 87%. It's been 87 for 6 months - during that period, I finalized several contracts, had some good feedback and a few bad clients - the usual stuff. JSS never changed that number is always there.