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JSS

Ace Contributor
Jonathan R Member Since: Mar 6, 2018
1491 of 2,414

Phyllis G,

Yet i have been a full time consultant for 7 years now.  Plus every client that i made on upwork/odesk is still a current client.  I can manage the client relationship with no issues.  If i couldnt i would of gone out of business vs grow. 

This is what happened to me in 2016.

 My job Success score was 90% on 10/4/16 until on 10/16/16 it dropped to 68%.  The lact activity on my account was back at end of july when i closed out a completed job.  My account only has a year of history.     Your blog says " The Upwork system takes frequent snapshots of your 6, 12 and 24-month history in the marketplace and calculates a score. We choose the best score out of these rolling windows."   Mathmaticlly none of my jobs would fall off as i dont have any feedback that over a year old.  So the 12 month or 24 month would be best score and still be 90%.    Again no open jobs since mid to end july.  Oct 4th score was 90% , then oct 16th score update to 68%.  My account only a year old.     Please explane the change for 90% to 68%?  

 

Community Guru
Tiffany S Member Since: Jan 15, 2016
1492 of 2,414

If she didn't have empathy, she probably wouldn't spend hours each week answering questions (some of them over and over and over again) for newcomers on her own time. 

 

I'm not sure what you found illogical about her explanation of how JSS is calculated, but it's spot on. If you'd like to be more specific about what you're having trouble understanding, maybe we can break it down further for you.

Ace Contributor
Jonathan R Member Since: Mar 6, 2018
1493 of 2,414

Let's just be clear here:  desipte the voluinous responses from Gurus and Moderators, there are glaring issues with JSS that objectively unfairly penalize freelancers who are not frequent and consistent users of the platform and dont get perfect scores 100% of the time, that penalize freelancers for non-reviews, open contracts, etc., things that are not necessarily related to job performance.  This is absolutely unacceptable and needs to be fixed.  This is the clear, overwhelming feedback from the freelancer community in these forums.

Community Guru
Tiffany S Member Since: Jan 15, 2016
1494 of 2,414

Jonathan R wrote:

Let's just be clear here:  desipte the voluinous responses from Gurus and Moderators, there are glaring issues with JSS that objectively unfairly penalize freelancers who are not frequent and consistent users of the platform and dont get perfect scores 100% of the time, that penalize freelancers for non-reviews, open contracts, etc., things that are not necessarily related to job performance.  This is absolutely unacceptable and needs to be fixed.  This is the clear, overwhelming feedback from the freelancer community in these forums.


 You can declare that all you want, but there are plenty of us who have had contrary experiences--people who have been gone for months and returned to 100% JSS, for example. And, of course, very few of us get perfect scores 100% of the time. The last time I counted, about 11% of my contracts were closed without feedback, and another 10% or so were less than 5 stars, but my JSS is 98%.

 

You're not the first person to announce that the way JSS works is "unacceptable" and that it needs to be fixed, but it hasn't changed in the years people have been lodging those complaints, and it's unlikely that it will change because you don't like it. 

Ace Contributor
Salve A Member Since: Nov 26, 2013
1495 of 2,414

My Score: 100%

 

1 ended contract: No earnings; It was cancelled by the Client.

 

My Score became 89%. 11% decrease just because of that? Is it just? From 100% Top Rated to 89% No Rated?

 

I contacted Customer Support, as per advised here, became 90%. Back to Top Rated.

 

But, on the Archived Proposals, I've seen that Client's mostly choose 100% Top Rated. My Stats also shows that I have lesser views. So, 90% Top Rated is still not that a big advantage to a Freelancer.

 

I've also seen, many Expired Job Posts. Why? Was there no qualified Freelancers? No. I think, there are a lot of qualified Freelancers. Or was it because, the Clients cannot see A LOT of 100% Top Rated Applicants, and was discouraged to hire?

 

I saw a Freelancer says that UpWork favors Clients. But Freelancers are the Products of UpWork. UpWork should take care, love, beautify, improve, and etc, its products, the Freelancers. What does UpWork do to its Freelancers, has also an effect on them.

 

We Freelancers, are applicants, and JSS matters to us, but I hope there is a JUST SCORING OF JSS.

 

Community Guru
Melanie H Member Since: Nov 2, 2017
1496 of 2,414
I can't seem to quote right now.

Re: "just" JSS calculations - they might be. We don't and won't know exactly how the JSS is calculated so who can say it's unjustly determined? Or justly, for that matter. It has to remain something of an unchasable mystery because apparently when it was more transparent, freelancers manipulated their JSS, and when there was no private FB, freelancers harassed clients who gave them a 4.9, so...

I'm not on one "side" or the other but as a freelancer, when my JSS went down, I always thought out what may have happened from my end rather than insisting UW was unfair. Then latter just did nothing to help, while the former brought me up to 100% JSS (without that being my goal, ironically enough).

I empathize - from experience, actually - but wasting so darned much time here yelling that the system must be broken or that UW should love us does nothing to improve the situation. I truly am trying to be helpful in saying this. Spend less time here on the forum and more time skillfully selecting, managing and executing your projects. It's simple but not easy. You do have to work seriously hard. You do have to manage your projects. You do have to expect that some clients won't have a clue and will ding your private scores. This is freelancing. It's great...and then again, it blows. If it blows less frequently than it feels great then freelancing is for you.

But really it IS tough at times, period. It always will be. Please don't take these things personally. UW isn't against you but then, it isn't "for" you, either. UW is a business and, within its own TOS (hopefully), it will do what makes its business the most money. Just like you and I do.

Now get back in those trenches and knock 'em dead and make some nice cash, fellow freelancers!
Ace Contributor
Salve A Member Since: Nov 26, 2013
1497 of 2,414

Re: "just" JSS calculations - they might be. We don't and won't know exactly how the JSS is calculated so who can say it's unjustly determined? Or justly, for that matter. It has to remain something of an unchasable mystery because apparently when it was more transparent, freelancers manipulated their JSS, and when there was no private FB, freelancers harassed clients who gave them a 4.9, so...

 

=

 

JSS a mystery and not quantifiable. Is it fair? 

 

Why shoud we harass our Clients since in the first place that is bad? Will not the Client surely report the Freelancer to UpWork if he/ she is harassing the Client to give a high rating and feedback?

 

We only request our Clients to give us a favorable rating and feedback. But isn't is that is is still a Client decision what rating and feedback to give?

 

Community Guru
Melanie H Member Since: Nov 2, 2017
1498 of 2,414
Again, can't quote, weird.

"Why should we harass our clients...?" : We shouldn't. But that's what happened.

"We can only (ask) out clients for a favorable rating..." : No, we can't. That's feedback manipulation and you can get kicked off the platform for it.

What we CAN do (not everything is within our power but these things are):

1. Vet our clients before submitting a proposal/accepting an offer. This isn't foolproof but it can cut down on the possibility of being stuck with a crazy client. Look at the client's feedback from other freelancers. Develop a radar for clients who are asking for the moon on a platter and all for $5 or less. Steer clear of too good to be true contracts. Be VERY conservative in the clients you approach until you have a very good nose for trouble brewing.

2. ONLY try for jobs you can SLAY. Kill. Crush.

3. Do as hot-**bleep** a job as you possibly can.

4. Avoid severely underselling yourself and charging a pittance. You may think clients will be grateful. Ironically, they may end up being the most irrationally demanding clients you have EVER encountered.

These are a few things you can actively do to have more good than negative experiences and to bring your JSS up.
Community Guru
Tiffany S Member Since: Jan 15, 2016
1499 of 2,414

Salve A wrote:

My Score: 100%

 

1 ended contract: No earnings; It was cancelled by the Client.

 

My Score became 89%. 11% decrease just because of that? Is it just? From 100% Top Rated to 89% No Rated?

 

You have a very high percentage of no feedback contracts--it's surprising that your JSS was so good before. This last failed contract may have just tipped the scales. 

 

I contacted Customer Support, as per advised here, became 90%. Back to Top Rated.

 

But, on the Archived Proposals, I've seen that Client's mostly choose 100% Top Rated. My Stats also shows that I have lesser views. So, 90% Top Rated is still not that a big advantage to a Freelancer.

 

Many, many freelancers with JSS of 90%, or even 85% (in some cases, even below 80%) are regularly awarded contracts here.

 

I've also seen, many Expired Job Posts. Why? Was there no qualified Freelancers? No. I think, there are a lot of qualified Freelancers. Or was it because, the Clients cannot see A LOT of 100% Top Rated Applicants, and was discouraged to hire?

 

There are many reasons job posts expire. One is that the client posted in several places and found a great candidate somewhere else. Another is that the project was canceled or put on the back burner. Another is that the client received so many proposals from low end freelancers that he or she stopped looking at proposals and went elsewhere.

 

I saw a Freelancer says that UpWork favors Clients. But Freelancers are the Products of UpWork. UpWork should take care, love, beautify, improve, and etc, its products, the Freelancers. What does UpWork do to its Freelancers, has also an effect on them.

 

If freelancers are the products, then we are a massive overstock. Imagine a restaurant that serves 50 people each day and has 18,764 oranges in its cooler. In the product analogy, we are the oranges. At best, Upwork can make use of 150 of us, which means there are 18,614 extras cluttering up the place and getting in the way.

 

Community Guru
Tonya P Member Since: Nov 26, 2015
1500 of 2,414

Salve A wrote:

My Score: 100%

 

1 ended contract: No earnings; It was cancelled by the Client.

 

My Score became 89%. 11% decrease just because of that? Is it just? From 100% Top Rated to 89% No Rated?

 

I contacted Customer Support, as per advised here, became 90%. Back to Top Rated.

 

But, on the Archived Proposals, I've seen that Client's mostly choose 100% Top Rated. My Stats also shows that I have lesser views. So, 90% Top Rated is still not that a big advantage to a Freelancer.

 

I've also seen, many Expired Job Posts. Why? Was there no qualified Freelancers? No. I think, there are a lot of qualified Freelancers. Or was it because, the Clients cannot see A LOT of 100% Top Rated Applicants, and was discouraged to hire?

 

I saw a Freelancer says that UpWork favors Clients. But Freelancers are the Products of UpWork. UpWork should take care, love, beautify, improve, and etc, its products, the Freelancers. What does UpWork do to its Freelancers, has also an effect on them.

 

We Freelancers, are applicants, and JSS matters to us, but I hope there is a JUST SCORING OF JSS.

 


 Upwork is a competitive marketplace. It is designed to permit clients to select the freelancers they want for the job and to assess them based on the JSS, among other factors. If a lower score means that a freelancer is less likely to be selected, then the system is working as intended. Clients don't need to have the opportunity to hire lower-performing freelancers. Upwork isn't a work program, it is a for-profit business. 

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