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JSS

Community Guru
Petra R Member Since: Aug 3, 2011
2361 of 2,871

Muhammad Z wrote:
Before 2 weeks , My job success score was suddenly dropped without any feedback. That time I was working on 4 projects. Recently I have completed 4 project's successfully with received good feedbacks and i earn $1000 plus. But unfortunately my job success score dropped again. I don't understand why my score going down. Any one let me know that what is the reason and how I can increase my score.

You have a row of contracts where clients dropped stars for one thing or the other. That likely means their private feedback wasn't all that wonderful either.

What does your private feedback percentage say? The "Clients who would recommend me" percentage on your "My Stats" page

Active Member
Muhammad Z Member Since: Jan 22, 2018
2362 of 2,871
Hi , Thanks for your response. Please see my Stars in attached file. Suddenly client recommendation score also dropped.
Community Guru
Petra R Member Since: Aug 3, 2011
2363 of 2,871

Muhammad Z wrote:
Hi , Thanks for your response. Please see my Stars in attached file. Suddenly client recommendation score also dropped.

That means you had really poor private feedback in the last few contracts.

65% is shockingly low and you need to take a long, hard look at why so many of your clients are so unhappy with their experience working with you.

Considering how poor your private feedback is, you're lucky that your JSS is still as high as it is.

 

 

Active Member
Muhammad Z Member Since: Jan 22, 2018
2364 of 2,871
Thanks for updating me. My previous JSS was 87% and suddenly dropped at 83% without any feedback. That time all contract's was active and I was working on it. My all previous clients are interested to work with me in future. Because I delivered good results to them. In my recent contract's , I got 5 starts in 2 projects. 4 star and 4.60 star in other contract's. I think its not bad feedback.
Ace Contributor
Kendra C Member Since: Feb 18, 2019
2365 of 2,871

Hey Freelancers, I'm just here to vent my fustrations about JSS like many before me Smiley Wink

 

I had a 94%, and a bad 1.8 star review dropped me to 86%, causing me to lose my top rated badge.

(I didn't know til it was too late that I could still scrub the review for 2 weeks after losing the badge)

 

I got a good review of 4.6 stars and my JSS dropped!! I was then at 82%.

 

I then got two 5 star reviews  ... JSS only increased 1%, leaving me at 83%.

One of these reviews the client had actually contacted me because they forgot to review, and I had to enable them to change the review. Not sure if this makes a difference in JSS calculation.

 

From reading other posts, it seems like JSS calculation is a mystery, but I know the private feedback/reccomendation percentage makes a difference. I have a 73% reccomendation rate, which seems a little low compared to the public feedback I have received.

 

So, I'm a little miffed at the JSS ... I was sure it would increase (by more than 1%) after the two 5 star reviews. I'm definitely finding it harder to get hired now that my JSS is below 90% again. I just wanna do good work for paying clients! *tiny violin plays softly in the background*

 

Anyway thanks for listening to me btch and moan. Sympathetic and Snarky comments gladly accepted.

May The JSS Be Ever In Your Favor

 

Community Guru
Melanie H Member Since: Nov 2, 2017
2366 of 2,871
Hey, Kendra. You can still learn from this. When you click on each Job, which categories (Skills, Communication, etc.) are less than 5 stars? Those are what you need to work on. If none of the above, think honestly about every job. Were there any comments or hints that suggest the client may not have been totally satisfied?

If you're still utterly mystified - and again, you need to be honest here - how carefully do you select your Clients? What are their reviews from other Freelancers like, for example?

Have you ever worked a desk job? If so, were there any criticisms that seemed to repeat across different supervisors?

Anyone can get the random just-plain-ornery client but if low private FB is a consistent thing, then IMO it's time for a little self-assessment. You CAN change this for the future.
Ace Contributor
Kendra C Member Since: Feb 18, 2019
2367 of 2,871

Thank you so much for your thoughtful response!

I definitly know what went wrong the the client that gave me the bad review, so at least there's that.

 

You're right, assessing your feedback from clients is a valuable tool.

 

Sometimes it's hard to remember that you are allowed to select your clients, just as they are allowed to select freelancers. I am still in the beginning phase of my freelance career, so saying no to a paying job when there aren't any others can be daunting.

 

My goal of course is to make every client want to give me five stars by being an excellent freelancer in each category, and I am still learning how to make that happen since every client is different. (for example I had one client who wanted to be very involved in the design process, and another that didn't want to have anything to do with it)

 

Thank you Melanie, I will take your advice to heart.

Community Guru
Melanie H Member Since: Nov 2, 2017
2368 of 2,871

Kendra C wrote:

Thank you so much for your thoughtful response!

I definitly know what went wrong the the client that gave me the bad review, so at least there's that.

 

You're right, assessing your feedback from clients is a valuable tool.

 

Sometimes it's hard to remember that you are allowed to select your clients, just as they are allowed to select freelancers. I am still in the beginning phase of my freelance career, so saying no to a paying job when there aren't any others can be daunting.

 

My goal of course is to make every client want to give me five stars by being an excellent freelancer in each category, and I am still learning how to make that happen since every client is different. (for example I had one client who wanted to be very involved in the design process, and another that didn't want to have anything to do with it)

 

Thank you Melanie, I will take your advice to heart.


You're so very welcome. Honestly I think you have a great future here. Hang in there!

Active Member
Peter M Member Since: Aug 4, 2019
2369 of 2,871

Hello Everyone. This is about a running and inactive contract (Milestone Approved, fully paid) that my client keeps ignoring. After the most recent recalculation and update (today), I realized that my JSS took a massive nosedive, and there having be no other reviews after the update preceding the newest one, I am inclined to believe that the open and inactive contract is to blame for this JSS drop. I don't quite understand why I have to be punished for a mistake that I am not responsible for, and one that I could not have prevented. I am however not here to debate policies and procedures, all I want is to get my client to respond and reactivate/end the contract in question. Please help me in any way you can. Thank you all.

Active Member
Olawale A Member Since: Oct 12, 2018
2370 of 2,871
You can not be very sure it was this specific job that drop your job success score, sometimes, good review can drop from your calculation thereby affecting your jss. Basically, in as much you dont have many jobs with no feedback, you are not supposed to be affected.

Also, if your July contract was ended within the last 2 weeks, that may be what's responsible for the drop in your jss
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