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JSS

Active Member
Muhammad H Member Since: May 5, 2019
2401 of 2,524

I also contacted with my clients, and they said they enter full score in this question 
"if you would recommend this freelancer" Scaling from 1 to 10.
So how my recommendation score is too low? Please make me understand this.

Community Guru
Petra R Member Since: Aug 3, 2011
2402 of 2,524

Muhammad H wrote:

I also contacted with my clients,


Don't do that. It's called "private" feedback for a reason. Contacting clients to ask what private feedback they left is breathtakingly unprofessional. If a freelancer did that to me I would report them.

 


Muhammad H wrote:


So how my recommendation score is too low? Please make me understand this.


40% private feedback is indeed very low, so clearly (some of) your clients were leaving very low private feedback ratings.

Active Member
Volodymyr M Member Since: Feb 23, 2019
2403 of 2,524

This is not a question of professionalism, it is a question of the operation of the Upwork system.

 

If no one can tell me why my rating does not change after positive reviews, I can logically assume that the Upwork system works with errors. Why should I even work here?

Community Guru
Tonya P Member Since: Nov 26, 2015
2404 of 2,524

Volodymyr M wrote:

This is not a question of professionalism, it is a question of the operation of the Upwork system.

 

If no one can tell me why my rating does not change after positive reviews, I can logically assume that the Upwork system works with errors. Why should I even work here?


Perhaps your logical reasoning skills are flawed.

 

There is no need for you to use Upwork as a lead generation platform. You are a freelancer, you may use whatever tools you wish to operate your business. 

Active Member
Volodymyr M Member Since: Feb 23, 2019
2405 of 2,524

I also wrote letters to my clients, asked to write to me my hidden ratings, and I'm sure they did a positive feedback.
Also, to my question about why the rating has not changed since the last closed contract, no one from Upwork answers me.

Active Member
Volodymyr M Member Since: Feb 23, 2019
2406 of 2,524

From the beginning of my work at Upwork, I had 4 clients and I completed 5 works, one woman ordered me to process the video again.
All clients were very pleased with the result and said they would contact me again.
Here are their feedback:

 

**Edited for Community Guidelines**

But when Upwork showed my JSS, the number put me in a stupor - 61%.
Technical support says that out of 5 works, 3 times I was left with a negative hidden feedback.

 

The strange thing is that the 61% rating appeared on August 4 when I did have one contract not closed. On August 15, I asked the client to close the contract and she left me a positive feedback. But on August 18, when the rating was updated, it remained the same 61%. How is this possible?

 

How is it possible for clients who wrote to me in private dialogue that they are very satisfied with my work and that the work was actually done without delay and of high quality. But left negative hidden feedbacks?

 

Look at our dialogues, do you really think that after that people could put a negative mark behind me? Why would they do this?

**Edited for Community Guidelines**

 

After my rating fell and I lost Rising Talent status, I can’t find a job. I wrote over 100 proposals, I studied each request and wrote very detailed proposals, but more often they are not even read.

 

I believe that if a client puts a positive public review and a negative hidden one, then the Upwork moderator should deal with this issue. I performed the work efficiently and can show the result. If, for some reason, after that the client decided to put a negative review, then he must somehow justify it. I should not suffer the fantasies or mistakes of customers.

 

Technical support all the time says that they do not know hidden ratings, and I believe that the Upwork system calculate my rating incorrectly.

 

If Upwork does not change anything in this situation, I will look for other services for freelancers. Upwork is a waste of time.

Community Guru
Antun M Member Since: Jan 27, 2018
2407 of 2,524

Volodymyr M wrote:

From the beginning of my work at Upwork, I had 4 clients and I completed 5 works, one woman ordered me to process the video again.
All clients were very pleased with the result and said they would contact me again.
Here are their feedback:

 

**Edited for Community Guidelines**

But when Upwork showed my JSS, the number put me in a stupor - 61%.
Technical support says that out of 5 works, 3 times I was left with a negative hidden feedback.

 

The strange thing is that the 61% rating appeared on August 4 when I did have one contract not closed. On August 15, I asked the client to close the contract and she left me a positive feedback. But on August 18, when the rating was updated, it remained the same 61%. How is this possible?

 

How is it possible for clients who wrote to me in private dialogue that they are very satisfied with my work and that the work was actually done without delay and of high quality. But left negative hidden feedbacks?

 

Look at our dialogues, do you really think that after that people could put a negative mark behind me? Why would they do this?

**Edited for Community Guidelines**

 

After my rating fell and I lost Rising Talent status, I can’t find a job. I wrote over 100 proposals, I studied each request and wrote very detailed proposals, but more often they are not even read.

 

I believe that if a client puts a positive public review and a negative hidden one, then the Upwork moderator should deal with this issue. I performed the work efficiently and can show the result. If, for some reason, after that the client decided to put a negative review, then he must somehow justify it. I should not suffer the fantasies or mistakes of customers.

 

Technical support all the time says that they do not know hidden ratings, and I believe that the Upwork system calculate my rating incorrectly.

 

If Upwork does not change anything in this situation, I will look for other services for freelancers. Upwork is a waste of time.


Why (and to whom) are you threatening?

Reading your surmise, was able to emphatise. Up to penultimate sentence.

Leave if unhappy?

Active Member
Volodymyr M Member Since: Feb 23, 2019
2408 of 2,524

I ask, how is it possible that with positive reviews I get such a low rating? You deleted a part of my message and it loses its meaning. Do you want others not to know how things are at Upwork? Your service does not work well; instead, you delete my text. This is very bad.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2409 of 2,524

Hi Volodymyr,

 

Just to confirm that parts of your post were edited because they are in violation of our Community Guidelines. Please keep in mind that posting private details publicly in our Community is not allowed.

 

I`ve also checked your tickets and JSS and can confirm that everything is working as designed. To learn more details about your Job success score and why it has changed check out this Help Article. Thank you.


Untitled
Active Member
Volodymyr M Member Since: Feb 23, 2019
2410 of 2,524

You just delete my public feedbacks everyone can read it on my profile. What you are talking about?


And you want to say, that it will take you 1 munute to check Uprorks error an write feedback to me? I am not sure. If it is true - your system is stupid.

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