JSS

Kendra C · Aug 4, 2019 01:57:09 PM

Thank you so much for your thoughtful response!

I definitly know what went wrong the the client that gave me the bad review, so at least there's that.

You're right, assessing your feedback from clients is a valuable tool.

Sometimes it's hard to remember that you are allowed to select your clients, just as they are allowed to select freelancers. I am still in the beginning phase of my freelance career, so saying no to a paying job when there aren't any others can be daunting.

My goal of course is to make every client want to give me five stars by being an excellent freelancer in each category, and I am still learning how to make that happen since every client is different. (for example I had one client who wanted to be very involved in the design process, and another that didn't want to have anything to do with it)

Thank you Melanie, I will take your advice to heart.

Melanie H · Aug 4, 2019 10:25:03 PM

Kendra C wrote:
Thank you so much for your thoughtful response!
I definitly know what went wrong the the client that gave me the bad review, so at least there's that.

You're right, assessing your feedback from clients is a valuable tool.

Sometimes it's hard to remember that you are allowed to select your clients, just as they are allowed to select freelancers. I am still in the beginning phase of my freelance career, so saying no to a paying job when there aren't any others can be daunting.

My goal of course is to make every client want to give me five stars by being an excellent freelancer in each category, and I am still learning how to make that happen since every client is different. (for example I had one client who wanted to be very involved in the design process, and another that didn't want to have anything to do with it)

Thank you Melanie, I will take your advice to heart.

You're so very welcome. Honestly I think you have a great future here. Hang in there!

Peter M · Aug 4, 2019 01:33:48 PM

Hello Everyone. This is about a running and inactive contract (Milestone Approved, fully paid) that my client keeps ignoring. After the most recent recalculation and update (today), I realized that my JSS took a massive nosedive, and there having be no other reviews after the update preceding the newest one, I am inclined to believe that the open and inactive contract is to blame for this JSS drop. I don't quite understand why I have to be punished for a mistake that I am not responsible for, and one that I could not have prevented. I am however not here to debate policies and procedures, all I want is to get my client to respond and reactivate/end the contract in question. Please help me in any way you can. Thank you all.

Olawale A · Aug 4, 2019 02:37:48 PM

You can not be very sure it was this specific job that drop your job success score, sometimes, good review can drop from your calculation thereby affecting your jss. Basically, in as much you dont have many jobs with no feedback, you are not supposed to be affected.

Also, if your July contract was ended within the last 2 weeks, that may be what's responsible for the drop in your jss

John S · Aug 4, 2019 02:56:50 PM

I've had the same problem. Clients leaving contracts open for months. I had a client reduce the maximum hours to 1. I think it's because they don't want to pay the new rate I changed to. I closed both the contracts, yes you can do that. Pain in the neck but what do you do.

Petra R · Aug 4, 2019 09:08:41 PM

Peter M wrote:
Hello Everyone. This is about a running and inactive contract (Milestone Approved, fully paid) that my client keeps ignoring. After the most recent recalculation and update (today), I realized that my JSS took a massive nosedive,

Your JSS is not affected by that contract. Money was paid under it, so it has no effect even if it is left open. If it is irritating you, just close it.

Your JSS is 95% - so I am not sure where you see a "massive nosedive?"

Do you have any contracts that ended without payment or have started and sat there with nothing ever paid? Anything you fully refunded? What's your private feedback % like? (The "clients who would recommend" percentage on your My Stats page."

Peter M · Aug 4, 2019 10:10:26 PM

Hello, and thanks for your reply. I have another hourly cotract that has
sat for slightly over two weeks without the first paymet/billing. The
client hired me and said she will send the project's instructions. Despite
following up, I have no instructions to work with, and the contract remains
open.

MARIUS G · Aug 5, 2019 12:04:11 PM

My success score has not changed in 2 months!!! I am at 88%.I closed 5 jobs with 5 stars and 1 job I closed myself recently due to no activity? What is going on? Please don’t give me the usual "this is how it works” . During this time I only accepted one more job, and still on it. Nothing can explain this. Please update my score. Stop treating us freelancers like we are so expendable, or the best of us will move one. Regards, Marius

Phyllis G · Aug 10, 2019 02:46:26 PM

MARIUS G wrote:
My success score has not changed in 2 months!!! I am at 88%.I closed 5 jobs with 5 stars and 1 job I closed myself recently due to no activity? What is going on? Please don’t give me the usual "this is how it works” . During this time I only accepted one more job, and still on it. Nothing can explain this. Please update my score. Stop treating us freelancers like we are so expendable, or the best of us will move one. Regards, Marius

- How many jobs are in your 6, 12 and 24 month calculation windows? If you have a lot, then each new one weighs very little and will move the needle only slightly or maybe not at all.

- Have any highly rated jobs aged out of your window? That could neutralize the effect of new ones coming in.

- What is your 'clients who would recommend you' percentage? That is a more reliable indicator than your public star ratings.

We FLs are expendable, individually. From UW's perspective, "the best of us" are those who manage to prosper here, earning good money for ourselves and for UW.

Perry P · Aug 10, 2019 10:40:10 AM

Hello all,

I've been working here since late April, with a solid 5-star review history. Great feedback from clients, etc. I was very exceited to recieve the RT badge in June, with a 100% JSS. Recently (this week) as I've been applying for new contracts, I've noticed that I'm getting the dreaded "red exclamation point" next to both the Rising Talent and 80% JSS ratings.

I've recieved no negative reviews, or any ratings below 5-Stars.

Any ideas as to how this happens, and how I resolve it?

Thanks all!

~Chef Perry