Dennis K wrote:
Just looking for a way to get in contact with a moderator or staff member at Upwork.
I've had an issue with regard to my JSS and need some help.
There is little point speaking to Support about your JSS.
Presumably you are wondering why your JSS is 83% when you had no feedback at all in your 3 calculation windows (6 months, 12 months or 24 months)?
My guess is that whilst your long term job counted positively towards your JSS you may have had a job that never led to any earnings (either one that was fully refunded, canceled, closed before anything was paid, or has been open but nothing has ever (!) been paid on it. Such "nothing paid" contracts have a negative effect on the JSS.
I have been on Upwork for about 4 years my profile is here: https://www.upwork.com/fl/danielgillen
For the first year or so, I had Top Rated Status. Then because I didn't close a job in a while, I lost that and my JSS was in the 90s+%
Then about 2 years ago someone offered me a job without talking to me first, I foolishly accepted it and messaged them. They never sent me a message about the job, any clarification etc. Just pure radio silence. Eventually the job was closed either by them or automatically.
Upwork decided this was a collosoal failure on my part and my JSS instantly tanked to the low 70's%
Every since, I have been unable to escape the 70s%.
But look at my profile, every project my clients love me, I do a great job, the reviews are great, a ton of 5 stars. But my JSS continues in the 70s making me look like I'm terrible.
What's going on?
Daniel G wrote:
I do a great job, the reviews are great, a ton of 5 stars. But my JSS continues in the 70s making me look like I'm terrible.
What's going on?
Public feedback (stars) are pretty much irrelevant when it comes to the JSS. What counts is private feedback.
To see your private feedback percentage, take a look at your "Clients who would recommend me" percentage on your "My Stats" page. This includes only the actual private feedback left by clients.
Ehtisham B wrote:
When you complete 5 6 jobs then the JSS will be increase after 2 weeks ago.
His issue isn't that he doesn't know when it updates, but that it doesn't creep above the 80% mark, which is likely due to getting sub-optimal private feedback regularly enough to keep it at that level.
I've noticed that in my profile page the JSS is shown as 92%. In the "My Stats" section my JSS is 88%!!! It was 88% before and JSS updated yesterday. Which one is correct? why they are different?
Your Job Success score is updated every two weeks, and it’s important to note any movement in this score (either up or down) reflects both recent activity and activity over a longer period of time. Because we look at trends over a 24-month period, you can see your score change, even without recently closed contracts, due to past jobs slipping out of the 24-month window.
We won't be able to share information about any specific feedback, but you can check the explanation of how JSS is calculated here.
Hello. Thank you for the response, can it be that when JSS updated clients feedback was low and after that, it changed to high. what happens when the client changes feedback?