Upwork's position is that a *pattern* of jobs with no feedback indicates poor client and contract management, and as a client I tend to agree. This is why JSS is negatively impacted if a freelancer has a *pattern* of jobs with no feedback. As Petra said, it's unlikely that your no feedback jobs are affecting your JSS.
There is more to being a successful freelancer on Upwork than just winning a job and delivering the finished product. Client and contract management is an important skill for all freelancers. It starts before you even bid on a job (does the client have a great history of feedback, both given and received) and doesn't end after you have delivered the finished product.
Lorianne R wrote:
UpWork shouldn’t care about how good are we on client relationships, just on the delivery of the work. Everything else is not objective as to give a score on it. Some people could be super introvert and awkward and still deliver a great work. Maybe that could be taken in account to give you a top freelancer status but not for other general scores.
It's rarely possible to completely separate how a client feels about the specific work deliverable from how they feel in their relationship with the FL. And any successful FL will confirm the importance of repeat business. The ability to relate well with clients is part of the gig, just like having enough bookkeeping skills to manage your money, and enough marketing savvy to find new business. Some parts are more challenging for some people than others, but there are certain critical, minimum skills we all have to develop.
Anyway, of course UW cares about our success at cultivating and maintaining client relationships. They want clients returning to the platform and telling their friends to use it.
It's called a JOB Success Score, yet some of the rating criteria have nothing to do with how well the freelancer performs for clients (in other words, the specific JOB being rated). Some of what you mention is irrelevant to measuring that performance, though it will certainly reflect how successful a freelancer will be in terms of income, repeat business, etc.
"It's called a JOB Success Score, yet some of the rating criteria have nothing to do with how well the freelancer performs for clients (in other words, the specific JOB being rated). Some of what you mention is irrelevant to measuring that performance, though it will certainly reflect how successful a freelancer will be in terms of income, repeat business, etc."
THANKS WILL!! This is EXACTLY what are complaning about. In response? No action, and "explanations" that involve blaming the freelancer and telling them to ust try harder to get more contracts or explain the technicalities that are simply not justified or a fair represenration. This needs to be changed. It should NEVER have been implemented this way. The witches' brew doesn't need these magic mushrooms. It needs a diluter to make the solution clearer and more transparend and more related to objective criteria related to job performance measured in satisfaction vs dissatisfaction, not blanks.
I am facing issue with my success score which was 100% from beginning. But recenlty it dropped down to 95% and surprisingly i never got less than 5 stars or a bad review in any of my contracts. You can visit my profile and see all of my client's feedback on my work and I never removed any feedback ever.
I am so disappointed with it as i completed all contracts with good feedbacks and all my clients ended the contract on a good note and some of them contacted my again for more work. Can anyone tell me why my success score dropped? And is there any way to get my success score back to 100%?
Private feedback is included in the calculation as well.
The JSS is calculated in 6-12 and 24 moths windows, if some of your good feedback are pushed out of this windows it will slightly go lower.
You can focus on finishing smaller fixed price contracts so that they are included in your calculation little bit faster.
I recently accepted a contract but then client ask for more work than he mentioned in job description so i just refunded him full amount even though i worked for him a little because I just not wanted that contract to affect my profile. I think my success score went down because of that contract. Other than this contract every client ended contracts happily. Is theres any way to see for which contract my job score dropped?