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JSS

emmac6248
Active

**Update: This thread has been closed for new replies**

 

 

I would like to understand why  Upwork don't look at clients who don't leave feedback.  Some clients are one-off users, others are too busy to leave feedback and some just don't understand how to do it.  I have long-standing contracts that never received feedback, yet the messages show how happy the client  was.  I have other clients who were first time users and had work complete - were happy (again, said so) but didn't leave feedback. Then there are the users who just never leave feedback - for anyone!  I have flagged and flagged this but the help team just keep repeating the same thread (obviously a template).  I think that clients notorious for not leaving feedback should be taken into account and if a freelancer requests feedback - they should not be penalised for no feedback left.  I also think Upwork should look at those contracts and make their own decisions.  Am so fed up with this system that I've shifted some stuff over to another website, some clients are now private and I'm trying my best to move a load of other clients.  

ACCEPTED SOLUTION
kochubei_valeria
Community Manager
Community Manager

Hi All,

 

We are closing this thread from new replies because it has grown too large and with recent changes some information here is now outdated.

 

Here are the links to most recent changes in how JSS is calculated:

No feedback contracts no longer impacting JSS

Job size being factored into JSS 

 

For general information about how Job Success Score is calculated, please see this help article. 

~ Valeria
Upwork

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5,753 REPLIES 5,753
universe1983
Active

Last week I brougtht over my profile over from Elance to UpWork with a job success of 100%, suddenly this week it's 74%. How come? Anyone else experienced this? It doesn't make sense. Almost all my ratings are 5 stars, and no less than 4. 90% recommended by clients, 24% long term clients, 1800+ hours worked, 80+ jobs. 74% "Job Success" doesn't make sense.

Elance and Upwork JS are two different things. Upwork takes into account refunds, jobs not completed, private feedback and a bunch of other things.

 

What is Job Success?

https://support.upwork.com/entries/23152927-What-is-Job-Success-

There might be an issue with the calculations, wait for the next update. When JS came along I had, for some reason, 79%, then it grew to 88% without me even doing any projects and stayed there for a long time.

 

If nothing changes, then it might be that during the 3 time slices (6, 12 and 24 months) they use to calculate your feedback, the 74% was the highest you had. Even if this happens, don't worry too much, you have a lot of work history and clients will hire you anyway and in a few months you can easily get back to 100%.

I'll see if anything happens at the next update, as 74% makes me look bad and is not a reflection of the hard work I've put to earn my good marks. I looked at other profiles and there are many contractors who have many negative feedbacks and ratings less than 3 stars, yet they have Success Rate around 90%.

This is one of the reason why this metric dont work, is to erratic, I begain with 64 and now im in 94%. I dont think I am that different today than few months ago when the JS% was Iintroduced. 

My JS score has been 83% and hasn't changed at all.  4.83 stars, 93% recommended, 1,500 hours, and 50+ jobs.  

 

Somehow I've had 0% long-term clients even though I've had several 6+ month hourly contracts, and repeat contracts?  Is that a bug?

 

However, it hasn't really affected my ability to get work.  At the same time, I don't see why I shouldn't be top rated when I compare myself side-by-side to other Top Rated freelancers.

 

One thing that I'm looking forward to from the Coming Soon section of the Top Rated article on Upwork...

 

"Recognition for high earners: We’re exploring ways for high-earning freelancers to stand out above and beyond the Top Rated badge."

 

Above and beyond the Top Rated Badge.  Nice!  Unless they call it the "Expensive Freelancer" badge... Haha!

 

Anyways, it sounds like we have similar stats so I would think we would have a similar rating.  I did notice that you have several jobs without feedback and one negative review.  I guess that might tilt the scale a bit?  I have several jobs without a review but not quite so many.  It seems like you would have something around 80%.  Plus you have 24% long-term clients compared to my 0%, so maybe it should be higher than my 83%.

 

I'm just waiting for the day when mine suddenly drops for no apparent reason.  Smiley Frustrated

Hi Daniel,

 

I did a little research of your Work History and it looks like there is no mistake in the way long-term clients metric is calculated for you. This mertic shows the % of clients you work with and receive payments from for at least three months in the last year. It can be over multiple contracts. Although you have had a few repeat clients an long-term projects, it doesn't looks like any of them meet the criteria of 3 months of working in the last year. 

 

Note however, that not having long-term clients doesn't affect your Job Success score negatively.

 

~ Valeria
Upwork

Hi Valeria,

Please let me know why my score has been 74%, when All my ratings are 5 stars, I am new here so my score is very important with me..

Thank you

Hi Le,

 

There are many factors that go into your Job Success Score calculation including public and private feedback given when the contract is closed, a pattern of contracts without feedback, etc. To learn more about JSS, please check out this help article.

 

Thank you.

~ Aleksandar
Upwork

Hi Aleksandar,

I am very sad about this..

 

Thank you..

Hi Aleksandar,

You tell me about the above problem, but  I just check my profile, I do not have any private reviews

All are public and 5-star rating, I don't understand why my score has been 74%..

I am very sad about this..

Thank you..

 

 


Le N wrote:

You tell me about the above problem, but  I just check my profile, I do not have any private reviews


You do. Every time a client leaves public feedback, they also leave private feedback.

Contracts that fail to lead to any earnings (ever) also hurt you JSS (cancelled, fully refunded, or left open with nothing (ever) paid).

Hi Petra R,

I don't know Why we need Private Feedback??

What Exactly Is A Private Feedback??

 

Because. In the process of working, there are many customers who do not appreciate exactly what is going on, I think everything should be clear and transparent. If we still have private reviews, that's not fair for a freelancer

 

Thank you.


Le N wrote:

Hi Petra R,

I don't know Why we need Private Feedback??

What Exactly Is A Private Feedback??

 

Because. In the process of working, there are many customers who do not appreciate exactly what is going on, I think everything should be clear and transparent. If we still have private reviews, that's not fair for a freelancer

 

Thank you.


Remember that private feedback can also be good! You would not complain then, right? The system works the same for everybody, so in that sense it is fair. 

Thank Martina P

Hello Valerie,

I'd like for you to check my account. I have maintained 100% JSS since april and I became Top-rated in July. However after the update of JSS today I discovered it dropped to 95% despite completing my first 4 hours of work here and also doing a job for a long term client with an open job. I'm scared I'd lose my badge by the next evaluation should my JSS drop again.

Secondly, I'm currently on an hourly job with a client I have work with before but this is a fresh contract just starting and I can't see the project appear under" jobs in progress " as it ought to be.

Kindly help shed more light on these complaints. Thansk🤗🤗

Thanks everyone, good answers.

 

Yes, Daniel, I don't see why you shouldn't have the Top Rated badge, you should totally get one! We have similar stats, but it's not possible the single negative review would overshadow the rest of the reviews and knock off the success rate so badly, as I mentioned I saw many profiles with much more negative reviews and yet JS rate over 90%. But what really made me wonder was the sentence in the "What is my Job Success Score?" support page, it says: "If your score falls below 75%, you may find it difficult to win new clients in the marketplace.", so it does seem weird to drop from 100% to 74% overnight. The support page also says: "We won't reveal the exact calculation for Job Success ... We need to maintain some privacy with this metric to ensure fairness and accuracy.", so obviously there's more than meets the eye, and things that are really beyond our control, no matter how successful or diligent we strive to be.

 

Me too

 

It's same for me on the 26th of September, my JSS was 100%. but when I saw my profile on 27th of September, it was 83%, I haven't received any review rating less than 5star, but I don't understand that why they just dropped my JSS from 100 to 83 without any reason.

6588554b
Active

Hello! This question has probably been asked a lot before, but I'm going to ask it again! Because I like direct answers! 🙂 

 

So, I recently became a Top Freelancer and finally got my job success score. I was excited because I saw it was 100%. A week or two ago I looked again and saw that it was 90%. Now I checked my profile and all my ratings were 5 stars. No one gave me a bad review. 

 

Why did my score drop from 100% to 90%? 

 

I do have one job that has been open for what seems like forever. (It started in like July 2016?) The client never closed it in case they wanted to contact me again, even though the job is technically completed. Is it because of this?

 

Or is it because I recently just started another contract with a repeat client? That job is in progress too because it is recent.

 

Not sure why this affects my score if it has something to do with any of the above possibilities.

 

I would appreciate some feedback. Thanks! 

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