Thank you for your feedback, I will share this with our team.
I didn't mean to be offensive, I offered an advice for the information you have shared with us.
Unfortunately contracts with no earnings will lead to an impact on your Job success score, you can find more details about this in this Help Article.
You can focus on finishing smaller fixed price projects as they will be included in your calculation little bit faster and depending on the results your Job success Score will be updated.
We regularly review clients profiles and address those that show a history of poor outcomes. Depending on the case, we take action on their account and remove their feedback from their freelancers' Job Success Score calculation.
@Gareth H wrote:
The JSS isn't a measure of skill or ability at all. It's completely flawed.
What makes you think it's meant to be? It's Job Success Score, not Freelancer Skill Score. If a job goes bad, it wasn't successful--doesn't matter whose fault it was. Upwork is measuring--and is clear about the fact that it's measuring--successful contracts that ended with happy clients. They make no claim that the score has anything to do with your "skill or ability".
A review system gives a good or bad impression of a company, person etc based on their ability to do their job, complete a project etc etc. That's what they're for...to help the buyer make a decision...right?
My point is is the JSS isn't an accurate measure. 88% suggests someone has given me bad feedback when they haven't.
It's a pretty fair point. Tbh. I'm not being unreasonable.
You don't know whether someone has given you bad feedback, since the feedback that really counts isn't visible to you. Chances are very good that the client who ended the contract gave you negative feedback, and others may have left less-than-perfect private feedback as well.
I do know that, thanks
I've since had confirmation from Upwork that this is an issue.
The alarming thing is that regulars on this forum are so jaded with the same kind of complaints that they've start spouted out the same responses without actually taking the individual circumstance into consideration.
I'm within my rights to ask questions about a service I pay for, and if there are so many complaints about the same thing then there is definitely an issue. This is a good service, but my replies dropped to ZERO the minute my Uprising Talent was removed and the feedback was marked up as 88% positive. Considering the situation that caused this and that this is my living - i'm entitled to say ask questions about it.
Thanks for the replies.
I`m sorry about the inconvenience this had caused you, we are always advising freelancers to negotiate all of the details with their clients and determine the therms in the contract offer sent to you.
Essentially you're saying a client can put out a job description and contract and then change it once it's accepted.
Here's an example. I go to a builders yard to buy some bricks. Once i've asked about it and signed for it...i can then expect them to build me a house for the same price??? And if they refuse to lose money doing this...they should be penalised?
You can't change a contract and expect someone to work to a loss!!! How on earth can upwork support this? I accepted $50 of work, not $350. If the clients needs more work then they change the contract. If they refuse to do this then the job should be closed without the entirely innocent freelancer or client being penalised.
Sorry. But this has nothing to do with a rating system and everythign to do with Upwork pandering to keep clients happy. I don't have bad feedback. FACT. I've done literally nothing wrong.
88% means i don't get a look in on decent jobs...and it's not because of my ability but an formula that's not fit for purpose.
Sorry, but saying i should be more careful is just insulting.
All i have to go off is their contract. How can i preempt a client will change that after the fact?
Both freelancer and client should be able to agree to close a contract without negative feedback. I asked the client in question and he says he left no feedbak at all (because there's nothing to feedback on). There was no bad blood between us, he even later contacted me to offer me a job outside upwork.
Since both the client (for changing the contract after it had been agreed to) and Upwork (for "penalizing" you for the cancelled contract) have wronged you in ways that are "grossly illegal," perhaps you should contact an attorney.
Recently, we hosted an event with Upwork's Engineering Lead, Mike Maietta. In this event, we introduced this new tool, and Mike demonstrated how to use it and answered questions.Learn More
Upwork partnered Red Bay Coffee and artists commissioned from our own platform to bring the Wake and Make blend to life. We asked the creatives to share their freelancer journeys.Learn More
Virtual Talent Bench enables you to easily discover and connect with talent. Learn more about building custom lists of talent, adding tags, notes, and more to move your business forward.Learn More
Loom addition in messages provides more ways to easily communicate and share information on Upwork!Learn More