Dec 7, 2020 05:53:41 PM by Karnel D
Dec 7, 2020 08:14:40 PM Edited Dec 7, 2020 10:56:07 PM by Joanne P
Hi Karnel,
I understand that it can be frustrating when your client is unresponsive. I checked your account, and I was able to locate the contract you're referring to which has earnings currently is showing in your work in progress section. It seems like this is an hourly contract. For hourly contracts, your client is automatically invoiced for the hours you logged. Upon checking, I can see that you have tracked your hours using the Upwork Time Tracker App. You can learn more about the weekly billing cycle in this help article.
In the future, it is best to make sure that you have all the details you need to complete the job. In the meantime, you may wait for your client to get back to you with the details needed so you can complete the project.
Editing to correct information shared: Karnel, I apologize for misunderstanding your message. I checked your account again and I saw the notification for the contract you mentioned. A notification was already sent to the client to remind them about this open contract they have with you. You also have the option to contact them again to let them know about this.
Dec 7, 2020 10:08:07 PM Edited Dec 7, 2020 10:10:05 PM by Petra R
Joanne Marie P wrote:I was able to locate the contract you're referring to which has earnings currently is showing in your work in progress section. It seems like this is an hourly contract.
I believe that you may be looking at the wrong contract. It has to be a fixed price contract because otherwise it would not be automatically closed at 90 days.
Karnel D wrote:
Now if i accept the refund the does it will affect my JSS?
No, it won't hurt your JSS unless the client leaves poor private feedback, which is most unlikely considering the client is missing.
Dec 7, 2020 10:59:48 PM by Joanne P
Hi Petra,
My apologies for misunderstanding Karnel's message and went to look at the funds he mentioned in his post to review. I appreciate that you clarified it for me.
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