๐Ÿˆ Community
ยป Forums ยป Freelancers ยป Job Score
Page options
bibcraft
Community Member

Job Score

Hello there,

I had a stable 93% job success score and a Top Rated badge on my Upwork profile. Recently, I just successfully finished a project for $500 and the client gave me 5 stars, but my score reduced to 89% and I lost my Top Rated badge. I read the entire article on Job Success Score but it does not answer this problem that I have.

May I know why this happensand how to avoid it?

ACCEPTED SOLUTION
joanbonjoc
Community Member

Hi Filip,

There are many factors that go into your JSS calculation including public and private feedback given when the contract is closed, pattern of contracts without feedback, etc. To learn more details about your Job success score and why it has changed check out this Help Article.

~ Jo-An

Untitled

View solution in original post

12 REPLIES 12
joanbonjoc
Community Member

Hi Filip,

There are many factors that go into your JSS calculation including public and private feedback given when the contract is closed, pattern of contracts without feedback, etc. To learn more details about your Job success score and why it has changed check out this Help Article.

~ Jo-An

Untitled

Hi Jo-An,

Thank you for your reply, i faced the same situation.
Kindly explain that "You receive poor public or private feedback from one or more clients."
Are there two types of feedback available for the client?
How is this possible to give a positive public feedback and anegative private one for the freelancer for the same job?
In my opinion this is contradictory.

Thanks

aocumen
Community Manager
Community Manager

Hi Samti, 

 

Private feedback is an additional way for users to share their experience working with each other on a contract honestly and without any external pressure. Unfortunately, the rating system we had previously that was based solely on public feedback could easily be manipulated and this is something we are able to avoid with Job Success score. You can refer to earlier discussions of private feedback in the Community.


~ Avery
Upwork
petra_r
Community Member


@SAMTI I wrote:


Kindly explain that "You receive poor public or private feedback from one or more clients."
Are there two types of feedback available for the client?


 Yes. Clients and freelancers leave private feedback for each other. The one for freelancers is more comprehensive though.

On your My Stats page take a look at your "Clients who would recommend you" percentage.

Hi Jo-An,

 

I have recently got 5 starts ratting from one of my clients, however, my JSS went down from 73% to 66%. I would love to know what could have gone wrong?

 

Thanks,

 

Mirza 


@Mirza B wrote:

I have recently got 5 starts ratting from one of my clients, however, my JSS went down from 73% to 66%. I would love to know what could have gone wrong?


 Private feedback probably. What is your private feedback percentage like? (Clients who would recommend metric on your My Stats page)

 

Any jobs that did not lead to any earnings (either open for months with nothing ever paid, or cancelled without earnings or refunded in full?)

 

petra_r
Community Member


@Filip S wrote:

 

I just successfully finished a project for $500 and the client gave me 5 stars, but my score reduced to 89% and I lost my Top Rated badge.


 When did you close that job and when did your JSS drop? If you lost your top rated status in the last 7 (!!!!) days you can use your top rated perk to remove the contract in question from your calculation. Chances are you got poor private feedback on that last job that ended. If you want to use your top rated perk you need to act today (if you lost your top rated status at the last upday a week ago. If you lost it before, it's too late anyway)

 

Hello Petra R,

I have successfully completed one job 4th september. My clients give me good feedback and recommended. My profile had JSS Score 87% before job completed. Now my profile have JSS Score 88%. Add only 1% Job feedback score. I don't know, Why add feedback 1% JSS Score? Please help me


Faujia Y wrote: My profile had JSS Score 87% before job completed. Now my profile have JSS Score 88%. Add only 1% Job feedback score. I don't know, Why add feedback 1% JSS Score? Please help me

 Faujia, one contract doesn't necessarily have a huge impact on your JSS, depending also on the private feedback your client left you.

Also remember that just as you add contracts to your calculation window, contracts fall out of it. Take a look at your "Clients who would recommend you" percentage.

bfry1981
Community Member

Petra I am sorry but this company is just absurd.  I love oDesk.  Since Upwork and buying out elance, you guys have the market cornered and you keep making changes that are worse and worse.  "Necessarily??"  Come on.  Any and all actions and how the change a score should be publicly posted and transparent.  The process feels like having your fortune told.  A public AND a private system that is not immediately updated, drops old history, and penalizes freelancers for bad client behavior is unacceptable but you guys don't care.  There have been any complaints about the changes, and the changes make this platform less and less usable.  I was going great until you guys keep implementing changes that first made it harder to find work and reduced the volume I was getting, then made changes that harmed my score.  I had 4.9+ and Top Rated for years until two months ago the way the score is calculated is just insane.  It's too complicated.  If clients leave you good ratings that should be it.  I can't force a flay client to close out or leave a review and I sure as hell shouldn't be docked for that when that could be for any number of reasons...

I have the answer they won't tell you: because the whole JSS system is set up poorly, stupidly, mysteriously, and penalizes freelancers for bad client behavior.  The system should be absolutely transparent and it is anything but!  And it just wipes out long-term histories which is utterly ridiculous!!!

bfry1981
Community Member

I had a similar experience recently.  The way they run this score system is absolutely horrible, it's very unfair to freelancers

Latest Articles
Upcoming Events
Feb 13
Feb 28
Upwork Community Virtual Hour
Community Hour English
Mar 28
Upwork Virtual Community Hour
Community Hour English
Learning Paths