Job Success Rate Calculation is Unfair to Freelancers

I think the Job Success Rate calculation method needs to be changed.

 

It is incredibly unfair to penalize a freelancer and  lower their job success rate because either a client did not leave a review because they just didn't want to, only used Upwork once, etc. OR that they only used the freelancer for one gig and did not become a repeat client. 

 

There are MANY clients on here that come on here for ONE THING. Logo, etc. So how is it fair to penalize the freelancer claiming that they must not of done a good job because the client chose to not use Upwork again?

 

I have high job success rates with all of my clients, but my Job Success Rate is not as high as it should be, it's at 69% because I have had clients that don't give a flying hoot about leaving comments, they don't understand them or care to acknowledge them. Or they just wanted a one time job on here and or they sought out cheaper talent because they realized why spend someone $20-25/hr when I can hire someone on here for $5/hr or less.

 

I have had potential clients and current clients ask me why my job success rate is so low, because they can see my reviews, they can see my scores and they are all high, so it doesn't make sense to them. I am LOSING new clients because of that score because they think I've done something wrong when I haven't.

 

Please please change this policy, because I know it's not only myself it affects, a lot of other freelancers go through this too. And this sites success is because of freelancers, and to punish us because of client inconsistencies is NOT RIGHT.

 

 

11 REPLIES 11
reinierb
Member


@Theresa P wrote:

I think the Job Success Rate calculation method needs to be changed.

 

It is incredibly unfair to penalize a freelancer and  lower their job success rate because either a client did not leave a review because they just didn't want to, only used Upwork once, etc. OR that they only used the freelancer for one gig and did not become a repeat client. 

 

There are MANY clients on here that come on here for ONE THING. Logo, etc. So how is it fair to penalize the freelancer claiming that they must not of done a good job because the client chose to not use Upwork again?

 

I have high job success rates with all of my clients, but my Job Success Rate is not as high as it should be, it's at 69% because I have had clients that don't give a flying hoot about leaving comments, they don't understand them or care to acknowledge them. Or they just wanted a one time job on here and or they sought out cheaper talent because they realized why spend someone $20-25/hr when I can hire someone on here for $5/hr or less.

 

I have had potential clients and current clients ask me why my job success rate is so low, because they can see my reviews, they can see my scores and they are all high, so it doesn't make sense to them. I am LOSING new clients because of that score because they think I've done something wrong when I haven't.

 

Please please change this policy, because I know it's not only myself it affects, a lot of other freelancers go through this too. And this sites success is because of freelancers, and to punish us because of client inconsistencies is NOT RIGHT.

 

 


 Many freelancers will agree with you, but I think you will have more success campaigning for a dedicated JSS forum than having the JSS algorithm changed.

 

Come to think of it, having a dedicated forum in which to complain about the JSS calculations being unfair might not be a bad idea. Upwork can even hire a JSS specialist to moderate this forum, which would spare the rest of us having to read about yet another instance of the JSS calculations being unfair. 

petra_r
Member

Three out of your 8 contracts ended with less than stellar outcomes, and private feedback, which factors very heavily into the JSS is generally less generous than public feedback.

 

It is obvious that those contracts contributed far more to your low JSS than the one single "no feedback" ones.

 

No feedback contracts only affect your JSS when they represent a significant percentage of your overall number. The odd one here or there has NO impact. You only have one. It is not responsible for your low JSS.

 

Not having repeat or long term contracts does NOT negatively affect your JSS either. Having them has a positive impact.

 

Whether feedback is accompanied by comments or not also has NO impact on your JSS at all either.

 

 

Do people think we can't see their profiles when they come to the forum to post their "unfair" and "for no reason" rants? 

cupidmedia
Member

Petra is correct. The star rating is what counts as "feedback", not the text comments. You only have one "no feedback" job, which doesn't form a "pattern" and therefore is not what is bringing down your JSS. I'd also argue that your lengthy and fairly personal response to one of your less-than-great feedbacks is probably also putting off potential clients.

 

Regardless, there is more to being a successful freelancer on Upwork than just winning a job and delivering the finished product. Client and contract management is an important skill for all freelancers. It starts before you even bid on a job (does the client have a great history of feedback, both given and received?), and doesn't end after you have delivered the finished product.

I appreciate the comments from Community Gurus, however I have to agree with the original poster. Of my 122 jobs, I have 81 five star reviews, 8 four+ stars, 1 poor review, and 32 with no reviews or stars. So the 'no review' items have affected me very adversely. My rating is 75% and this just looks really bad to potential clients. Maybe 'no review' should just be eliminated from the count as neither good nor bad. It's really neutral because they haven't commented one way or the other.

 

IMO, this practice is hurting freelancers and ultimately hurting Upwork. IMO, this goes hand in hand with the practice of hiding profiles for those who are not winning bids. How can we then win jobs if clients can't see a profile? It just doesn't make sense to me. I get that you're 'rewarding' those who pay for membership and those who do win bids, but this practice does not make economic sense.

IMO, this practice is hurting freelancers and ultimately hurting Upwork. IMO,

 

lol yes, Upwork is suffering because of no feedback contracts. As you can see, they are hurting so bad...so bad. Me and my no feedback contracts are in so much pain too. I don't know how I can take another day of this.


Lee C wrote:

I appreciate the comments from Community Gurus, however I have to agree with the original poster. Of my 122 jobs, I have 81 five star reviews, 8 four+ stars, 1 poor review, and 32 with no reviews or stars. So the 'no review' items have affected me very adversely. My rating is 75% and this just looks really bad to potential clients.

 


The JSS is calculated only on your 6 month, 1 year and 2 year windows. In the last 2 years you have completed 5 contracts with feedback, of which 4 were 5 stars, and 6 without feedback, which is more than half.  "No feedback" contracts only affect you if you have an excessive percentage of them. 6 out of 11 would appear to count as "excessive."

 


Lee C wrote:

IMO, this goes hand in hand with the practice of hiding profiles for those who are not winning bids. How can we then win jobs if clients can't see a profile?


Clients you apply to see your profile. You just don't appear in searches and it takes 2 minutes to ask for it to be set public again. Not exactly great hardship.

 


Lee C wrote:

I appreciate the comments from Community Gurus, however I have to agree with the original poster. Of my 122 jobs, I have 81 five star reviews, 8 four+ stars, 1 poor review, and 32 with no reviews or stars. So the 'no review' items have affected me very adversely. My rating is 75% and this just looks really bad to potential clients. Maybe 'no review' should just be eliminated from the count as neither good nor bad. It's really neutral because they haven't commented one way or the other.

 

IMO, this practice is hurting freelancers and ultimately hurting Upwork. IMO, this goes hand in hand with the practice of hiding profiles for those who are not winning bids. How can we then win jobs if clients can't see a profile? It just doesn't make sense to me. I get that you're 'rewarding' those who pay for membership and those who do win bids, but this practice does not make economic sense.


Huge numbers of people sign up and never earn anything, or earn for a while and then drift away. To avoid forcing clients to slog through all those ghost profiles, UW instead forces FLs to be proactive if we want to stay visible.

Also, there is no reward for paid membership. I've never understood why anybody would pay.

I have >50 no feedback contracts out of 140 gigs. JSS is 100%. At least 15 of the no-feedbacks are outside the two-year calculation window though. 

 

9 to 10 no feedback contracts in the last 6 months out of 14 closed contracts. That actually seems like a pretty high percentage of no-feedbacks. But it doesn't appear to have had a negative effect. I'm too lazy to count the contracts in the 12-month window, but I think I had more contracts with feedback during that period. I closed a lot of contracts myself in the past 6 months. 

It is more likely that you received bad feedback than that the no-feedback contracts hurt you. What is your "clients that recommend you" number in your stats?

It's a good thing that clients don't have to wade through profiles of people that might not have been active on the platform for years, that would be a huge turn-off. It makes a lot of sense to make profiles invisible after a while, and as has been stated, the freelancer still can apply to jobs and be visible to that particular client via the proposal.  


Martina P wrote:

 What is your "clients that recommend you" number in your stats?

 


Remember that this does not update after every contract, so is unlikely to take the last contract(s) into account.