I had a job success rate of 100% and had earned top rated status. Unfortunately, I worked with a client who did not communicate well. The contract became inactive and the money from escrow was returned to her. She didn't give me any feedback, but I'm assuming she stated that she would not recommend working with me. She's the only client I've worked with over the last few months who I've had a contract close with. Now my success rate is 89% even though I have great feedback from my other clients. Is there anything I can do about this? I'm regretting working on the project with this client now.
Solved! Go to Solution.
Do not worry! Users have been turned down earlier even due to more trivial issues. Be glad that you did not get worse hit. Be aware, it could also be behind you.
Seriously, one hit here hurts here more than in real life.
Corruption in the cyberspace — that might be a topic to the future, who knows.
My JSS finally had been populated to a 77%, I've had 4 completed jobs with 5 star ratings and one project closed by a terrible client with a 4.45 star rating. I'm not understanding why my JSS is this low. A recent client (within a week) closed a project due to not knowing how to change the original rate to a fixed rate and then sent me a new contract with a fixed rate. I currently have two active jobs. Did the closing of a contract (recently affect my rate?). I'm not understanding how these rates are calculated.
You may check out this article to know what are the factors that may have affected your JSS negatively. You may also find out how you can improve your JSS in this article.
@Gerald S wrote:
Oh I've read that post about the JSS score. I've done everything correct. So I'd like concrete reasons for the low JSS.
Gerald, there is private feedback as well as public feedback, chances are the 4.5 client wasn't that generous on his private feedback. You've only got very few completed contracts, so any factor that would matter little if you had lots of completed contracts weighs very heavily.
The good news is that any one future great feedback will also have a significant effect.
My JSS just got published and I was shocked to see it a 77%, I have 4 5 star completed projects with great reviews, 1 4.45 star completed project with no feedback. Heck, my reviews secured me the two projects I am on now. One contract was ended by the client due to them not knowing how to adjust the rate from hourly to fixed. Did the closing of the contract and that one project with no feedback help create such a low JSS?
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