Job Success Rate policy: remarkable effect

[kfboelter]

Hello everyone,

I want to bring also to this place something that I brought up with UpWork support, which is an issue I see with the Job Success Score.

Recently, I dropped down from 100% to 98%. I am horrified by the lowering on the amount of responses and invitations that I've been getting. This is a very serious concern of mine.

The thing is that I have succesfully delivered all the work I was hired to do. It's not such an uncommon thing that a client and a freelancer might prefer not working with each other again due to different work preferences, but that doesn't mean that there has been an unsuccesfull occasion on ones work history.

This is in fact a very harmful scoring mechanic, that jumps out to the client's faces and completely overshines positive reviews and all the rest. It's way to highlighted, and in my opinion, it should not even exist. I tell it form my own experience, this 2% drop is being really harmful to my activity. If I am told that a freelancer has not been succesfull in all his previous work on a platform, I know that I would not want to hire this person.

So anyway, this is my report on the subject, and I really hope that UpWork will review this and perhaps even completely remove this mechanic. Bear in mind, this is a person with 98% success rate speaking and telling that this has a very negative impact on his activity.

Regards,

Klein

[lysis10]

Correlation causation. 2% drop doesn't matter.

[kfboelter]

It is a possibility that it's an unfortunate coincidence, though my guts tell me otherwise... thanks anyways...

[yitwail]

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Jennifer M wrote:

Correlation causation. 2% drop doesn't matter.

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What's remarkable is the percentage of educated people who use post hoc reasoning.

[petra_r]

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Klein B wrote:

Recently, I dropped down from 100% to 98%. I am horrified by the lowering on the amount of responses and invitations that I've been getting. This is a very serious concern of mine.

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You are "horrified" because of a 98% JSS?

Are you kidding?

How do you react when there is a real issue in your life?

So you got some not-so-great private feedback from a few contracts. Take a look at your "Private JSS" on your My Stats page. 

According to your reasoning everyone should have a 100% JSS?

[kfboelter]

Petra, I strongly believe that from what you wrote, I was not able to make my point clearly.

You are "horrified" because of a 98% JSS?

Are you kidding?

I am horrified not by my score, but "by the lowering on the amount of responses and invitations that I've been getting". Those were my exact words, and I can only be sorry for your incorrect interpretation of them.

If you are willing to, please, try reading it again. Do you think you can understand the difference on things? I am horrified, (as in I am very surprised in a negative manner) by the impact that this 2% difference has on the way that clients perceive a freelancer (in this case, me). I hope I was able to get my point across now.

How do you react when there is a real issue in your life?

As for your question on how I react in my life, I don't think it's worthy of an answer, I don't think it's relevant, and I think that only because you were not capable of understanding my point (which might be my fault for not being clear enough) you asked this unfortunate question, so I will not reply to it. I just want to mention that this IS a real issue for me, and my work in here IS my life, and I take it very seriously.

So you got some not-so-great private feedback from a few contracts.

It's not about private feedback, I did get one 4.somethign star review, which along with private feedback droped 2% on my rate. I am aware of that, there was never a doubt in that sense.

Take a look at your "Private JSS" on your My Stats page.

I appreciate the tip on the "private JSS" in the My Stats page, though I am not able to spot it, but thanks anyways.

According to your reasoning everyone should have a 100% JSS?

This could only be another unfortunate assumption from someone who really missed the point of my post (which again, I might be the one to blame).

The correct affirmation is that according to my reasoning, JSS might not be a good mechanic, because I have observed a very negative outcome on a very slight change, and I am respectfully bringing to UpWork my view on it, and the fact that maybe they could re-evaluate and re-consider it's existency.

Hope I have been clearer now, thanks for taking your time on it anyways.

[petra_r]

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Klein B wrote:

Take a look at your "Private JSS" on your My Stats page.

I appreciate the tip on the "private JSS" in the My Stats page, though I am not able to spot it, but thanks anyways.

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The "Clients who would recommend you" metric on your My Stats page is a compound percentage of all your private feedback over the lifetime of your profile.

I also very much doubt that the ebb you see in invites or hires has anything AT ALL to do with your JSS dropping a couple of points. In general, anything in the 90s gets you pretty similar results, for sure anything in the high 90s.

It is almost certain that it is just the normal ebb and flow of freelancing. Sometimes you have too much work, sometimes nobody wants to hire you.

[kfboelter]

Right... well, it is comforting to me to hear that. Thanks again for taking the time.