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Job Success Score Fall Form 100%

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Active Member
Muhammad Z Member Since: Apr 16, 2018
1 of 9

My job success score falls from 100% to 94% without been having any negative feedback. I already read articles how job score calculated. I have two projects which are not active(not any activity) less than a month ago I do not think so this may be a reason because a month is not an extended period I guess. Finally my question is would i get back(recover) my 100% JSS or not? Please tell me i don't want a long thesis on this just wanted to know would i get back if so, then how?

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Community Guru
Nina K Member Since: Nov 29, 2017
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2 of 9

Hi Muhammad,

Unfortunately we can't advise as to exactly what caused the drop in your score. I appreciate that you've already read the help article about how JSS is calculated and I invite you to also check out the article about Why Your JSS May Have Dropped which also includes some tips on how to increase the score. Note that while public feedback is taken into account, private feedback from a client is counted as well and jobs falling out of the calculation window can also impact the score.

~Nina

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Active Member
Muhammad Z Member Since: Apr 16, 2018
3 of 9

Thank you 

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Community Guru
Petra R Member Since: Aug 3, 2011
4 of 9

@Muhammad Z wrote:

My job success score falls from 100% to 94% without been having any negative feedback.


 No public negative feedback, no.

But private feedback....

 

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Active Member
Muhammad Z Member Since: Apr 16, 2018
5 of 9

Thank you

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Community Guru
Melanie H Member Since: Nov 2, 2017
6 of 9

Have you had activity on your November and January jobs in progress? If they've been inactive for three months, that could cause your JSS to fall.

 

Petra mentioned private feedback. Yup - that's a possibility, especially since clients may think, say, four and a half stars or 8 out of 10 or whatever constitutes good feedback. And in general terms it really should. Smiley Happy But in UW terms it can make your JSS dip a bit. So you never know. I think private FB is often the case when people have very good public FB but see their JSS go down.

 

Some clients may just not give 100% across-the-board FB unless they're literally blown away. And we have to face the fact that once in a while, maybe we really just didn't blow that client away. Honestly I can see how this can happen and I don't think it's all that rare. However, if you do think it could be a quality issue, really your only recourse is to try to totally kill it in the future, though I think a lot of us try to do that anyway. Because there's also the simple fact that some clients will leave good public ratings even if privately they weren't pleased...there are some solid reasons for this which have been gone over on this forum quite a bit.

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Active Member
Muhammad Z Member Since: Apr 16, 2018
7 of 9

Thank you. Can you please tell me when next time my profile will be updated, meanwhile if I will get new reviews and rating, do I get back my score?

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Community Guru
Melanie H Member Since: Nov 2, 2017
8 of 9

@m-zubair-wrote:

Thank you. Can you please tell me when next time my profile will be updated, meanwhile if I will get new reviews and rating, do I get back my score?

 

JSS is calculated every two weeks. So, one week and six days from now. Smiley Happy Your JSS may change if you get new feedback during this time, if outstanding contracts go inactive past a certain time frame - most people think it's about three months - and/or if old feedback, whether positive or negative, falls out of the 6, 12 or 24-month window. Or something to this effect. Smiley Very Happy

 

Your JSS may not return to what it was before this caculation, though. It may be higher than now, it may be lower. It all depends upon the above, and what kind of reviews you get in the meantime. If you've sunk fairly significantly it may take a few jobs for you to work your way back up.


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Active Member
Muhammad Z Member Since: Apr 16, 2018
9 of 9

Thank you very much. I'm talking to my old clients to end the contract with good review and rating and start with new one and also trying to get a new jobs meantime. 

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