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"My Stats" are not updating

Active Member
Areesh U Member Since: May 1, 2020
11 of 32


I have been using upwork for about 6 months.I have some issues with my stats. 

a) My 12 months earning is not getting updated, as i have done 2 more jobs and received the money. but 12 months earning is on the same place. 

b) JSS was previously updated on 26th April and i got 69%.  The JSS is again updated on 10th May, and it is showing 100% on my "profile" but it is still 69% in "my stats" page.


Can anyone please help me in this regard?  Because i cannot send proposals to the jobs that requires above 80% JSS. Although it is 100% on my profile. but NOT in "My Stats"



Aleksandar D Moderator Member Since: Mar 23, 2019
12 of 32

Hi Areesh,


I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.


Thank you.

~ Aleksandar
Ace Contributor
Leonardo F Member Since: Mar 30, 2020
13 of 32

Hi there, I'm relatively new on the Upwork platform and I want to get TOP RATED badge... I'm finding so confusing the Upwork system, and I didn't know that when I received my JSS I wasn't more able to have Rising Talent Badge (That is a lot more promising to the client)


Well, yesterday my JSS updated, it's now showing 87% on my profile but on "My-Stats" it's showing 76% and when I tried to apply for a work it said that my JSS was lower than 80%;


How can I proceed with it? What's happening?! How many times does it take to update? 

Ace Contributor
Leonardo F Member Since: Mar 30, 2020
14 of 32

Just to update.


I tried to apply to a job and it showed that I have a JSS lower than 80%;




Is it a bug or it takes time to update the system? 


Best Regards,

Active Member
Vanesa A Member Since: Aug 23, 2019
15 of 32

I have a problem with my job success, 8 weeks ago I concluded 5 contracts with 5 stars and it does not move from 78%

Active Member
Boban T Member Since: Mar 2, 2020
16 of 32
Hello there?!
My Job Success fell from 100% to 97% with no reason.. All od my feedbacks are 5.0 and I haven't done anything that can affect my Job Success, I would please someone to help me and find out why that happend, thank you!
Active Member
Muhammad I A Member Since: Mar 8, 2019
17 of 32
I have completed 2 jobs successfully with 5 Star ratings but I still not see my Job Success Score at 100%. It is not showing me included in At least 90%.
Can you please look into it?
Bojan S Moderator Member Since: Mar 9, 2018
18 of 32

Hi Muhammad,


You'll need to have a certain amount of feedback to receive a Job Success Score. More than 90% of freelancers have a score after 5 projects. Since not all projects and clients are equal, the length of time will vary. Nearly all freelancers have scores after completing eight projects. The projects need to be with at least three different clients and take place within a 24-month period. To learn more about your ob Success Score, check out this Help Article.


Thank you!

~ Bojan
Valeria K Moderator Member Since: Mar 6, 2014
19 of 32

Hi All,


I'd like to provide an update. Due to this issue, the score isn't updating correctly. Our engineers are working to make sure it's updated as soon as possible. That said, the score publicly shown on your profile is correct.

~ Valeria
Active Member
Naved K Member Since: Apr 11, 2020
20 of 32
Hello, I have a concern regarding my recent JSS update.

My first JSS was 75%, second 93%, and third which is the most recent one (10th May) was shown 93% like previously. So, I carried on thinking it remained the same, but last night (just within 48 hours my third update) my profile JSS went down to 83% from 93%. Now the catch is that in My Stats section it was still being shown as 93% while on my profile it was 83%! I considered this to be a bug and waited the night for a fix. Unfortunately when I woke up 😂 My Stats section JSS had also went down to 83%, and now I can no longer score clients with 90%+ requisite.

I would like to know:

1. Why JSS got updated twice within 14 days?
2. Why the difference in JSS on profile and my stats section?
3. Can Upwork resolve this issue, or do I need to wait for my next update?

Some information:

1. I had a dispute which resulted in Upwork paying to both the parties.
2. My private JSS was 91% which went down to 86% after the dispute, but my JSS was still 93% until last night.
3. I don't think I had any negative contracts except for that one dispute.
4. I don't have open contracts for long.
5. All of my contracts are usually below $25, and the ones above (which should weigh more for JSS according to Upwork) are all happy contracts.

Let me know if you need more information!

Yours sincerely,
Naved K.