Job Success Score Issue

[Beez R]

Hi There,

I hope you are well.

I seem to be having a similar issues. Any changes I make on my jobs or clinets give me 5-star ratings, it doesnt reflect on my JSS.

Please help? 

Regards,

Beez

[Muhammad Umer H]

Hi, I hope you are doing well.

I have a question regarding my JSS calculations. I had 100% JSS till yesterday and today it dropped to 93%. I have all my contracts with 5 star ratings and excellent reviews except one 50$ contract ( with no review so it won't count into calculations). I have a big contract with 5k$+ and a 5 star excellent review. I recently completed a 100$ contract with 5 star review and it seems the client may left a private feedback so my JSS dropped but i don't agree as client was so happy. If the client left a bad private feedback i had large contract that helped me maintain my JSS for months at 100%. I had my completed contracts with 100% JSS before as they never dropped my JSS so clients never left a poor private feedback. So we are left with only recent completed 100$ job that might have effected my jss but i have more than 6k$+ contracts providing me a 100% JSS how a 100$ job caused a drop of 7% in JSS even if client left a very poor feedback but client gave a brilliant public feedback.

Please explain and if there is any problem please look into my profile i have attached screenshots and link as well. Thanks

https://www.upwork.com/freelancers/~01dc7b37ae9395c6b7

[Petra R]

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Umer H wrote:
how a 100$ job caused a drop of 7% in JSS 

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It looks like private feedback on the most recent contract wasn't that great.

With only 5 completed contracts, every one has potentially the ability to knock the JSS significantly.

Once you have a hundred, the effect of one contract is no longer as significant.

[Muhammad Umer H]

Thanks for replying, But a larger contract has a greater value in JSS and a smaller contract should have a less effect. I got a 5 star public review with good feedback so lets say client gave a very very bad private feed back how did a 100$ contract reduced the JSS by 7% bacause i have one more than 5k$ project and few small projects with great review and which gave me 100% jss for many weeks. I understand that the JSS dropped by poor private feedback which i still not think it might have happen but how a 100$ contract stands against a 5700$ contract and few small contracts and reduces the JSS by 7%, if it stands so let's say, it should have reduced the JSS only by 2% or 3 %. 

Thanks

Regards

[Petra R]

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Umer H wrote:

Thanks for replying, But a larger contract has a greater value in JSS and a smaller contract should have a less effect.

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Yes. That's why your JSS only went down by 7%, not by 20% (1 in 5 = 20%)

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Umer H wrote:

 I understand that the JSS dropped by poor private feedback which i still not think it might have happen but how a 100$ contract stands against a 5700$ contract and few small contracts and reduces the JSS by 7%, if it stands so let's say, it should have reduced the JSS only by 2% or 3 %. 

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That's not how it works. There is a ceiling to the contract size and also the weighing isn't absolute.  A $ 5000 contract does not count like 50 contracts at $ 100

[Valeria K]

Hi Ahmed, 

I'm checking about this issue with the Job Success Score showing differently on My Stats page and on profile when viewed by the freelancer themselves and by others. Our engineers are investigating this and will work on addressing it as soon as possible. 

[Areesh U]

Hello,

I have been using upwork for about 6 months.I have some issues with my stats. 

a) My 12 months earning is not getting updated, as i have done 2 more jobs and received the money. but 12 months earning is on the same place. 

b) JSS was previously updated on 26th April and i got 69%.  The JSS is again updated on 10th May, and it is showing 100% on my "profile" but it is still 69% in "my stats" page.

Can anyone please help me in this regard?  Because i cannot send proposals to the jobs that requires above 80% JSS. Although it is 100% on my profile. but NOT in "My Stats"

Thanks

[Aleksandar D]

Hi Areesh,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[Leonardo F]

Hi there, I'm relatively new on the Upwork platform and I want to get TOP RATED badge... I'm finding so confusing the Upwork system, and I didn't know that when I received my JSS I wasn't more able to have Rising Talent Badge (That is a lot more promising to the client)

Well, yesterday my JSS updated, it's now showing 87% on my profile but on "My-Stats" it's showing 76% and when I tried to apply for a work it said that my JSS was lower than 80%;

How can I proceed with it? What's happening?! How many times does it take to update? 

[Leonardo F]

Just to update.

I tried to apply to a job and it showed that I have a JSS lower than 80%;

Is it a bug or it takes time to update the system? 

Best Regards,