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Re: Job Success Score Issue

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Active Member
Ahmed H Member Since: Jun 3, 2019
1 of 34

After Finishing All my contracts ( 4 Jobs ) i found myself with 73% JSS ... i Currently have 2 Contracts with no Milestones .. Problem here is when i was checking my profile i found that the JSS Dropped Down to be 58% .. Although it still 73% in My Stats Tab ( that was Last Updated in 10 May ) So i wonder if that bug or smthing !!?

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Community Guru
Petra R Member Since: Aug 3, 2011
BEST ANSWER
2 of 34

Ahmed H wrote:

After Finishing All my contracts ( 4 Jobs ) i found myself with 73% JSS ... i Currently have 2 Contracts with no Milestones .. Problem here is when i was checking my profile i found that the JSS Dropped Down to be 58% .. Although it still 73% in My Stats Tab ( that was Last Updated in 10 May ) So i wonder if that bug or smthing !!?


It seems like a LOT of people are seeing their JSS wrong, whilst clients and everyone else see the "right" one.

When I look at your propfile I see 73%

View solution in original post

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Active Member
Ahmed H Member Since: Jun 3, 2019
3 of 34

Thanks Alot Petra, i was So Afraid that its 58%, Alright then

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Community Leader
Lucio Ricardo M Member Since: May 16, 2018
4 of 34

I have also such an issue: my JSS in My Stats is of 97%, whereas it in my profile is 96%. Is it a bug, or it is a result of some private score showing up in My stats and not in the profile?.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
5 of 34

Hi Lucio,

 

I checked and it seems that both the 'My Stats' page and your profile page are showing the same JSS. Please try clearing your cache and cookies or using a different browser.

 

Thank you.

~ Aleksandar
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Active Member
Maksimas K Member Since: Aug 12, 2020
6 of 34

Hi there, we can't find a way to post or contact someone, the project that we took, impacted freelancers job success scrore, although the delivery was more than 100%, could you please let uk know if this issue could be fixed?

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Community Guru
Wes C Member Since: May 3, 2019
7 of 34

Maksimas K wrote:

Hi there, we can't find a way to post or contact someone, the project that we took, impacted freelancers job success scrore, although the delivery was more than 100%, could you please let uk know if this issue could be fixed?



Who is "we"? You have a 100% score and you don't seem to be part of an agency.

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
8 of 34

Hi Maksimas,

 

We won't be able to discuss effect of a specific contract on a freelancer's Job Success Score nor we'll be able to share information about another freelancer's profile or score here. That said, Job Success Score is based on job outcomes. You can find more information about how it's calculated here. In certain cases Top Rated freelancers can request for specific feedback to be removed from their score. 

~ Valeria
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Active Member
Rana K Member Since: Aug 23, 2020
9 of 34

Hi @Valeria , I am facing the same issue few days back when I closed my last contract, my JSS was 100% now it has been changed to 75%. I have 5 stars and good reviews from all my clients. And my Top Rated badge has also gone. Please facilitate.

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Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
10 of 34

Hi Rana,

 

To briefly clarify how the JSS calculation works, the Upwork system takes snapshots of your six-, 12- and 24-month history in the marketplace and calculates a score for each. The best score out of these moving time windows is displayed on your profile and updated about every two weeks. Your JSS can change for a number of reasons, even without recent activity. Your best JSS score will be displayed based on the rolling windows when it is calculated. You can find out more about JSS changes by checking this help article. As far as your Top Rated badge is concerned, you currently do not meet the criteria, this is why it's no longer showing.

 

Thank you,

~ Luiggi

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