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eunicefsamson
Community Member

Job Success Score and Top Rated Status Gone

I've asked for support in this matter, but I haven't received any response from Upwork for almost a week. My JSS and Top Rated badge disappeared despite being eligible for them.

eunicefsamson_0-1659082746063.pngeunicefsamson_1-1659082772952.png

 

The status for my JSS and Top Rated badge has been unavailable since July 24. My profile also indicates 100% completeness:

eunicefsamson_2-1659082833749.png

I've submitted tickets for this issue, but Upwork has not assigned them to anyone:

eunicefsamson_3-1659082876599.pngeunicefsamson_4-1659082902331.png

Can anyone in this community help me? Thanks!

1 REPLY 1
martina_plaschka
Community Member

Support does not deal in matters where everything is working as designed. You have not enough contracts with feedback in the respective calculation windows. End more contracts WITH feedback from the client, and if you have enough, it will be calculated again. 

Everything older than 24 months falls out completely.

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