Dec 20, 2020 01:13:55 PM by Mirko C
Hi,
today my JSS score updated to 75% event though I have all 5-stars reviews from my clients.
could someone of support check?
Many thanks!
Regards,
Mirko
Dec 20, 2020 01:34:35 PM by Amanda L
Mirko C wrote:Hi,
today my JSS score updated to 75% event though I have all 5-stars reviews from my clients.
could someone of support check?
Many thanks!
Regards,
Mirko
Do you have any open contracts that have received no payment that have been open longer than 60 days?
Dec 20, 2020 02:22:39 PM by Youssef B
Hello Mirko, your JSS will be improved over time as you finish more contracts successfully.
For your information, having a 5-stars review is a great thing as Public feedback, however, unfortunately, it doesn't mean that the client gave you good private feedback, which massively contributes to your JSS calculations.
I genuinely hope you can improve your JSS soon. You can do that by getting more successful contracts and good relations with your clients.
Wish you the best,
Youssef
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