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Job Success Score

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Community Guru
Tonya P Member Since: Nov 26, 2015
11 of 11

With only two of your clients entering reviews, it is surprising that you have a JSS at all. The client who gave you less than 5 stars probably gave you a less than positive Net Promoter Score (the private feedback). So, that will hurt. Plus, your percentage of non-reviews is probably high since you have so few clients total. If your JSS falls below 50% it will no longer be visible to clients.

 

You should work toward allowing clients to close the contracts. When doing so, they are required to leave a review. 

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