I do not understand how such an important metric on freelancer profile is not clear and transparent in regards to why one's score is the way it is.
I have seen seen my score jump/drop 10% for no apparent reason and when I call support to find out why - all I get is the same "tips" on how to increase your job success scores. Why can't they give me the specifics on my job success report and what is impacting it.
I don't think this is acceptable - in all my other jobs /careers.. there was always clarity around what the performance expectations were and you were told when /if you didnt meet the mark. How can freelancers get better if they don't know what they weaknesses are (in relation to this job success metrics)
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