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Job cancelled, no connects returned

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Active Member
Omar E Member Since: Jun 23, 2016
1 of 3

I recieved this email twice, on the first time I got my connects back but the same thing didn't happen the second time

"Dear Omar,
Please note that a job that you have applied for, Translate 250 words of web content from English into Spanish, Brazilian Portuguese, Arabic, Japanese, Russian, Italian or Polish, has expired or has been canceled by the client. Your proposal has been archived."

So how to get my connects back?

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
2 of 3

Hi Omar,

 

Connects are returned when the job is cancelled by Upwork or the client without a hire. I checked the job you are referring to and the client has hired freelancers for that job.

 

Please, see this article for more information.

~ Valeria
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Community Guru
Kholleras I Member Since: Nov 24, 2015
3 of 3

The wording in job notifications is misleading. The notifications say that jobs have "expired" or been "cancelled" when clients hire, but we get connects back for cancelled jobs and not for jobs that resulted in hires.

 

To avoid confusion, there should be a separate notification for job posts that have ended because someone was hired.

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