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Job success! how come?

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Ace Contributor
Liliana F Member Since: Apr 10, 2015
11 of 17

I understand that about public and private feedback, how can you explain that WITHOUT working at all, it diminished from 90% to 86%, and can you tell anyone to look into it?

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Community Guru
Jennifer M Member Since: May 17, 2015
12 of 17

You had a score fall out of your 2 year in Aug and there is another one about to fall out in Sept. Maybe that score is the bad one. You will know when that one falls out. If it's good and someone more recently rated you poorly, then it will drop more. You probably have a month though, so if you pick up something small and do well you could counteract the one that falls out.

 

Also, I personally think there is age degradation on ratings. I think older scores don't count as much, but this is my personal opinion. 

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Ace Contributor
Liliana F Member Since: Apr 10, 2015
13 of 17

I have done about 11 jobs at O-desk and UPWORK, all of them were completed, all of them with very good recomendations, (4,97 media) and I stopped working for about a year, when I returned, I saw that my job success was on 89%, 

but now I see it keeps lowering day by day, now I am on a contrat, not rated yet, which I finished today, and now I see that in just 2 weeks that percentage is 87%

 

WHATS HAPPENING!!!!!

 

Would I connect one day and find that it is on -5%?

 

Why does it keeping lowering without any job done?

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Community Guru
Petra R Member Since: Aug 3, 2011
14 of 17

@Liliana F wrote:

 

WHATS HAPPENING!!!!!


 Somewhere in your 2 year window is one (or more) negative outcome/s.

 

You have no 6 month or 12 month windows because you haven't done enough jobs in those winows to calculate a JSS from so your JSS is calculated on your 2 year window.

 

As jobs fall out of the 2 year window that / those negative factor/s count/s more heavily because it / they start to represent a bigger percentage of the total.

 

Get a few quick projects and complete them perfectly so you establish a 6 month window full of good outcomes and you'll be fine.

 

 

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Ace Contributor
Liliana F Member Since: Apr 10, 2015
15 of 17

Maybe I didn´t explain my self....

 

 

1 year ago....  96%

2 months ago 90% WITHOUT MAKING ANY JOB, but a lot of apllications since here until yesterday

1 month aho 89%

2 weeks ago 87%

yesterday 86%

 

SHOULD UPWORK CHANGE THE DEFINITION OF JOB SUCCES???

Because you are lying to the clients, the definition of job success is "The percentage of this freelancer's jobs that resulted in a great client experience. Learn more"

 

But its not about how the client are satisfied by your service, there`s something else, you should be more sincer to the clients

 

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
16 of 17

Liliana,

 

Please, note that not only your public feedback but also private feedback and outcomes of jobs where no money was paid, as well as idle contracts, patterns of contracts without feedback and other factors contribute to your JSS. Additionally, as Petra pointed out, often he score changes as older outcomes fall off of the calculation.

 

Please, see this help article for detailed explanation of how Job Success score is calculated.

~ Valeria
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Ace Contributor
Liliana F Member Since: Apr 10, 2015
17 of 17

Well. i have just received a helpful mail from Freddy (support) who was the first on explain me what you said, more extensive, now I understand but, look at my case.

 

I applyed for one job, the client said that just needed one question and, told me to charge 1 hour, as I considered that 10 USD was too much I tryed to open another contract with a lower fee, but, I must have done something bad because, finally he was charged with the 10 USD and the one of 3 stayed opened.
 
Recently I descovered it, I tryed to return the 10 USD, but I couldn´t.
 
The reason why the job was so short is because I was supposed to research about prices of a consultation in Venezuela, for his app, but... I am a doctor, especialist, so I gaved him the information in just less than 15 min.
 
My feedback was given in the one  of 3USD, but the sistem charged the one of 10.
 
An now I am scrubbed (I am not sure if this is the word) for being honest 
 
T.T
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