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Job success score down, lost top rated status

hug0905
Active Member
Jessica J Member Since: Jun 8, 2019
1 of 9

Just a few days ago, I received Top Rated status and my job success score was at 93%. I logged in today to find I'd lost Top Rated status AND my score is down to 83%. I haven't been working with anyone through Upwork recently, have been responding to ALL invitations to submit proposals withing a few hours. I don't understand how my score went down. Help!

moonraker
Community Guru
Jamie F Member Since: Mar 7, 2010
2 of 9

It's likely that good feedback dropped out of your calculation window. 

hug0905
Active Member
Jessica J Member Since: Jun 8, 2019
3 of 9

Thank you. That really sucks. Smiley Sad

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 9

You only had one contract close in the last calculation period. That will have come with less than great private feedback.

 

If you agree you could use your top rated perk to remove the impact of the contract on your JSS.

hug0905
Active Member
Jessica J Member Since: Jun 8, 2019
5 of 9

I don't think I've had any negative feedback at all, as far as I know. I've had some clients that didn't leave feedback at all, but nothing negative. 

wescowley
Community Guru
Wes C Member Since: May 3, 2019
6 of 9

Jessica J wrote:

I don't think I've had any negative feedback at all, as far as I know. I've had some clients that didn't leave feedback at all, but nothing negative. 


It's the private feedback that matters, not the public feedback, so you would not know.

c63ea194
Ace Contributor
Ioannis T Member Since: Jan 12, 2018
7 of 9

Jamie F wrote:

It's likely that good feedback dropped out of your calculation window. 


I am not sure if this is possible, TBH I have a lot of questions about how the whole process works, but could the TS remove NOW some old bad feedback that significantly affects JSS, increasing this way the JSS? Or she lost the perk of feedback-removal instantly, when the JSS dropped below 90%?

 

I hope TS finds some solution in the answer of these questions

 

Thanks

 

moonraker
Community Guru
Jamie F Member Since: Mar 7, 2010
8 of 9

Ioannis T wrote:

Jamie F wrote:

It's likely that good feedback dropped out of your calculation window. 


I am not sure if this is possible, 

 


It is absolutely possible.

JSS is calculated over 6, 12, and 24 months windows and the best scored is used on the freelancer's profile. Older feedbacks drop out of calculation windows as time goes by. If a good feedback drops out then it can lower the average. 


c63ea194
Ace Contributor
Ioannis T Member Since: Jan 12, 2018
9 of 9

Jamie F wrote:

Ioannis T wrote:


I am not sure if this is possible, 

 


It is absolutely possible.


Sorry my sentence above was reffering to the following sentence in my post, not your post. It should rather be: "I am not sure if the following is possible," 

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